R192: Champion Rewards Updates
Comments
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So. 10 CP on the 3* reward track is half of a 4/5* pull but only translates to 100 shards? Foul!
You want to convert everything to shards? Ok: ((600 shards *15%) + (400 shards * 85%))/2 = (90 + 340)/2 = 215 shards. So you have net reduced 3* rewards by 115 shards.
Thanks! /s
Personally I'd much rather have the CP as that's the only way (still) to get 5* pulls. Reducing CP rewards means progression will be even slower going to 5*-land.
Similarly, on the 4* track you take a cover and break it apart into 600 shards, but in a few places those shards ALSO replace CP rewards. Foul!
You are reducing ISO rewards through this as well. ISO that the game is starved of.
If you want to spread out rewards (shards), do not reduce the rest of the net rewards.
--Khanwulf
Edit: IceX makes the inflammatory statement that the "flexibility of the rewards, the power of that had to come from *somewhere*." No. No it doesn't. These are numbers in a game where advancement is already very slow. With saved covers the marginal utility of shards is reduced--it's not like these champ level shards are going to our current favorite, only the one set per hero.
It would take very little effort to spread the missing rewards throughout the chart, making it net equal but with the tiny utility of earlier shards.
Distinctly unimpressed.
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KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
It would have been mostly positively received by the players as evidenced by this thread and instead of people being angry, disillusioned, refusing to put money into the game any longer, giving the game bad reviews and threatening to quit all together we would have a thread praising the generous rewards, putting money into the game (I don't spend often on this game but I know I and many others like to support the game if we are enjoying the game), recommending the game to our friends, and overall boosting player morale that has been on the decline from what I have observed on this forum.7 -
Just speaking personally and honestly I really haven't got my head around what I should or shouldn't have received so I am less outraged than totally confused. Like others I was probably expecting certain rewards - that is just human nature but I have no clue what. However there are players here who know exactly what they have missed out on. If those players who have played longer, harder and contributed more to the bottom line get more than me that seems completely fair and justifiable. I'm not completely F2P but have cut back my spending the last year, so I can honestly say the game probably owes me less than others. I have one level 300 character which has taken me years to get, if others have higher level characters it is because they have played harder to get them and possibly swelled the Devs coffers too. They deserve all the rewards they expected, I don't really care if it is "double dipping", there is such a thing as rewarding your playerbase for loyalty.Also Brigby did already give me a Unicorn on the forums.Anyway, I hope the Devs can rectify this because I don't think the outrage is OTT. MPQ has a passionate community - players seem genuinely hurt by this.5
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KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
When 5* feeders were announced, most of my 4*s were in the 280-300 range. A few were able to double dip on rewards, but probably the average number of covers I've gotten whenever a new 5* feeder has been announced is 2-3 covers, probably weighted closer to 2 rather than 3.
This was the first retroactive reward update I stood to do fairly well on, yet I'm still somehow getting the short end of the stick.
Retroactive rewards up to this point have behaved in a fairly standard way, and I felt secure enough in that knowledge to make the recommendations I did, while also practicing what I preached.
Any time a new 5* feeder was announced in the past, there were always a few players one or two levels away from hitting 280, 300, 320, 340, 350, or 360. Often they would target that specific 4* as a BH then open tokens and hope they could get that character across the threshold to get the LT before the update went live.
With this update though, that was actually the worst possible thing you could do, and that is one of the things that has gotten people fired up.7 -
KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
The veterans feel they "earned" these rewards based on dozens upon dozens of historical precedents.
Why do you reinforce a message that veterans did not "earn" these rewards that you called double dips?
What exactly do you have against veterans, that you don't think they should get "paid" for their time served?
The veterans have loved this game, and trusted this game to recruit constantly for this game.
They showed their friends this game.
They introduced their friends to the LINE and Discord communities.
Many have hundreds if not thousands of Facebook friends because of this game and have introduced this game to hundreds of thousands of people.
This is the message that was sent to these veterans, that you are strongly reinforcing.
"Dear loyal customer base we do not value your loyalty, or understand our player base."
It comes from the actions of these words.
"In addition, you will gain 100 Shards per 250 Shard milestone you have passed."
"It should say you will gain all of the shards for each shard milestone you passed." This would reward the players as expected, based on historical precedence.
Now there is a very sounds reasoning on why they should reward people because of that.
This is because every new 4 star that is introduced and is not an immediate Feeder, should not be championed until it is.
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I would also like to point out the 3 star feeder math is flawed in that. It is better, in some cases to now sell your three star after the first Reward of 4 star at level 183. which takes 30 covers. You will earn a legendary token 100 hero points and 2 command points along that journey.
50 covers later a 4 star is earned as well as 100 hero points and now only 6 command points and no legendary token.
They took away the 7 command points and 150 hero points to make the journey worth it. (Also forced color scheme made it necessary before).
If somebody is specifically trying to level a particular 4 star with a 3 star feeder. It might be more advantageous to now sell it at level 183.11 -
whitecat31 said:KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
The veterans feel they "earned" these rewards based on dozens upon dozens of historical precedents.
Why do you reinforce a message that veterans did not "earn" these rewards that you called double dips?
What exactly do you have against veterans, that you don't think they should get "paid" for their time served?
The veterans have loved this game, and trusted this game to recruit constantly for this game.
They showed their friends this game.
They introduced their friends to the LINE and Discord communities.
Many have hundreds if not thousands of Facebook friends because of this game and have introduced this game to hundreds of thousands of people.I have nothing against veterans at all.As I stated in the other big post, I fully 100% believe you should get ALL those 5* shards/covers.But I also believe you (me, everyone) should have to give back all the double dip rewards. So for a Max 370, you should have to give back 6 LTs and 60 cp. Otherwise, you earned MORE than what I would for doing the exact same thing (max champing a 4*).Hence I suggested D3 allow a 1 time customer service request (as they did when they ended cover swaps and allowed dup 5* to be broken into saved covers) from each player for anything they want addressed and then you agree to give back the double dip rewards in return for the 5* shards (or 4* or 3* etc whatever you want to address).That's fair to the entire player base. Everyone. You, me (a long time player with a fully champed 4* roster player in the 280-300 range), newer players in the 3* and below range and so on. That's all I am asking for, fairness across the board (note, I am fine with the extra 100 shard bonus for vets per 20 levels as a vet bonus).KGB
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KGB,No that isnt fair in any sense of the word.1. Its impractical, and an undue burden to the CS team as well as the individual players for having to go through and correctly identify everything in their roster. Too error prone.2. As stated, the precident was set for years. Anytime someone comes into a game later, they are likely have missed items along the way. Look at Kickstarters. They often get rewards that are not available post launch, but they get them because they were there at the beginning and contributed early (and with cash).3. I get that new players might feel bad about it now, but the inevietable next wave of feeder updates or reward updates in general, they would then get their opportunity to "double" dip though that isnt really a fair description. The company changes the rules and structure of their rewards its only fair to give said rewards IN FULL to those who would have earned them.While i respect that you disagree, I do believe its wrong and the current system is a complete reversal on how the company handled things in the past, how they outlined this update and a complete failure to honest communication with their customers. They need to fix this soon, not two or three months from now, and they know its the right thing to do, I just wonder if they will actually do it.4
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There was a solution to the flood of 5* covers, and it was to assign 5* feeders to newish-release 4*s that (relatively) nobody has yet at high levels. That even happened for some, by tying Hela to Magik etc. It was a choice to make them older 4*s and then to try and nerf the payout on top of it. Also tying desirable 5s to openly undesirable 4s (kitty to Frost) we've even seen done before, with Psylocke->Peggy the last time 3* champ rewards got an update. There are no shortage of 4* characters in the game, there'll certainly be 1 or 2 more before the hubub of all this dies down even.
Doing that is the most fair option I can think of to make it so the answer to succeeding in this game isn't "go back in time to 2015 and play for 3hrs a day."1 -
KGB said:whitecat31 said:KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
The veterans feel they "earned" these rewards based on dozens upon dozens of historical precedents.
Why do you reinforce a message that veterans did not "earn" these rewards that you called double dips?
What exactly do you have against veterans, that you don't think they should get "paid" for their time served?
The veterans have loved this game, and trusted this game to recruit constantly for this game.
They showed their friends this game.
They introduced their friends to the LINE and Discord communities.
Many have hundreds if not thousands of Facebook friends because of this game and have introduced this game to hundreds of thousands of people.I have nothing against veterans at all.As I stated in the other big post, I fully 100% believe you should get ALL those 5* shards/covers.But I also believe you (me, everyone) should have to give back all the double dip rewards. So for a Max 370, you should have to give back 6 LTs and 60 cp. Otherwise, you earned MORE than what I would for doing the exact same thing (max champing a 4*).Hence I suggested D3 allow a 1 time customer service request (as they did when they ended cover swaps and allowed dup 5* to be broken into saved covers) from each player for anything they want addressed and then you agree to give back the double dip rewards in return for the 5* shards (or 4* or 3* etc whatever you want to address).That's fair to the entire player base. Everyone. You, me (a long time player with a fully champed 4* roster player in the 280-300 range), newer players in the 3* and below range and so on. That's all I am asking for, fairness across the board (note, I am fine with the extra 100 shard bonus for vets per 20 levels as a vet bonus).KGB
There are vets who had to make that transition without saved covers who have had to ditch dozens (probably hundreds, maybe even thousands) of 4* and 5* covers before saved covers went live. Or they sacrificed other parts of their rosters to get the resources they needed in time in order to save covers.
I'm fairly fortunate in that I had barely started the 5* transition when saved covers went live, so I didn't have to burn too many of those for ISO. But I did have to sell off some 4*s, despite trying to strategically hoard as best I could.
My point is this: If you're casually saving 4* and 5* covers that will eventually be realized as champ levels, you're potentially getting more realized rewards for some characters than vets for less effort and opportunity cost.
If a vet back in 2015 busted a mini-hoard of 100 LTs, but 10 of those ended up being dupe covers they couldn't use, then those were 10 "wasted" LTs/CP that only produced 1K or 2K ISO, which doesn't come close to comparing to a useful 4* or 5* cover.
You could do 100 pulls right now and all of them could be dupes you can't use right now, but guess what? Just save the covers, and eventually they do become useful champ rewards. No wasted LTs/CP at all.
So in light of that, is it really such a crime that longtime players get to "double dip" on some rewards? In some cases, the initial reward may have been very low value anyways.11 -
KGB said:DarthDeVo said:
All weekend I told anyone in any of my alliance families: pull as many tokens as you can now. Get as many rewards as you can now, and then get the retroactive rewards on top when the update comes. That's what I'm doing.
Why?
Because that's the precedent that had been set in the past. Why should we expect much different otherwise?
Thousands (probably tens of thousands across all our alliances) of Standards, Elites, Heroic, and Latest tokens were pulled.I think this is the exact reason why they did what they did. An incredible number of players attempting to double dip rewards across all tiers (3, 4 and 5). On top of that it's at a lot more champion reward spots since shards replaced multiple rewards instead of just a single reward (ie 3 shard award slots in 4* champ rewards to get 1 cover instead of just a single award for a cover at 300, 320 etc).Clearly they should have given more than 12 hrs notice and a better breakdown but it's understandable they didn't want to shower vets with tons of extra resources that other newer players weren't going to be getting.KGB
It is utterly asinine that they have gone out of their way to alienate their longer term (and almost certainly higher paying) players for the sake of some retroactive rewards that would mean little to their bottom-line and would have done a lot to offset the dissatisfaction that people were already feeling at the loss of useful resources in the switch over to shards.0 -
KGB said:But I also believe you (me, everyone) should have to give back all the double dip rewards. So for a Max 370, you should have to give back 6 LTs and 60 cp. Otherwise, you earned MORE than what I would for doing the exact same thing (max champing a 4*).Hence I suggested D3 allow a 1 time customer service request (as they did when they ended cover swaps and allowed dup 5* to be broken into saved covers) from each player for anything they want addressed and then you agree to give back the double dip rewards in return for the 5* shards (or 4* or 3* etc whatever you want to address).That's fair to the entire player base. Everyone. You, me (a long time player with a fully champed 4* roster player in the 280-300 range), newer players in the 3* and below range and so on. That's all I am asking for, fairness across the board (note, I am fine with the extra 100 shard bonus for vets per 20 levels as a vet bonus).KGB4
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KGB said:I have nothing against veterans at all.As I stated in the other big post, I fully 100% believe you should get ALL those 5* shards/covers.But I also believe you (me, everyone) should have to give back all the double dip rewards. So for a Max 370, you should have to give back 6 LTs and 60 cp. Otherwise, you earned MORE than what I would for doing the exact same thing (max champing a 4*).Hence I suggested D3 allow a 1 time customer service request (as they did when they ended cover swaps and allowed dup 5* to be broken into saved covers) from each player for anything they want addressed and then you agree to give back the double dip rewards in return for the 5* shards (or 4* or 3* etc whatever you want to address).That's fair to the entire player base. Everyone. You, me (a long time player with a fully champed 4* roster player in the 280-300 range), newer players in the 3* and below range and so on. That's all I am asking for, fairness across the board (note, I am fine with the extra 100 shard bonus for vets per 20 levels as a vet bonus).KGB
Let's talk about the logistical nightmare.
First you are expecting a player to be prepared for this catastrophe to actually have that many Legendary Tokens and Command Points on them.
Second you are asking the players, before they contact customer service, to do a math check to see what they should request. This could take some players hours.
Now. I am going to tell you. I have those Legendary tokens and CP. To request that. Many veterans who hoard for that something special do.
I would actually be on board with that request, because I actually understand the value of the 5 star covers that were lost versus this horrid shard randomness.
Let's say I contact customer service.
First there would be the customer service job to recheck the math. That is going to be how much time on their side? That is going to be over an hour.
Now this is the tricky part.
Customer service has no way to delete that command points and Legendary tokens in my account. They only have so much control server side.
So they would have to ask me to spend those Legendary Tokens and command points to make them go away.
People who did the 5 star latest legendary cover exchange know about this.
So are you than going to ask the players to delete everything they just earned from spending those command points and Latest Legendary tokens?
Customer service has no way to fully track what is spent how it is spent and also how to handle the rewards I get from spending if I already have anything in my inventory and if I overspend.
They would only know it was spent looking at before and after totals.
They also would not be able to track new Command Points Hero points and covers and shards gained without doing even more math.
Also nobody has the capability of deleting shards right now.
All of this would cause customer service nightmares and huge backlogs. I have worked for the video game industry and I understand how that type of customer service works.
It would bog up customer service, which has limited resources and most likely wants their workers to have at least 25 -30 customer service replies an hour. You would be surprised about how many cut and paste FAQ style answers can be sent out to simple problems.
But this is complicated. I also highly doubt they have more than 6 to 8 people who reply to our customer service requests. I am sure if I asked the player base, we could figure out how many people they have answering customer service requests, because they tend to sign their names for tracking. I doubt the company would want us to know, because no matter the number, it would seem embarrassing, because it is never enough. So I won't make this request.
So in any case, if just 5000 players did what you think is "fair" it would cause customer service at least 7500 man hours to do it correctly.
That would be about 150 thousand dollars based on a theory that it only cost them $20 an hour based on pay and overhead. I assure you this is an underestimate.
Assuming they only have 8 workers, that would each have to do 937.5 hours each, while ignoring all other customer service needs. That would take them about 4 months.
The customers want instant gratification, or at least a 2 day turnaround. They don't want to wait 4 days let alone 4 months.
So do you think your opinion of fairness, that you are maintaining is worth costing the company 150,000 dollars while slowing dolling out rewards over a 4 month period?
This would also ignore many of the player base who don't send an email to customer service, or don't have time to do the calculations, and just want to have fun. Not everybody loves this type of math.
Or they could have the code written to give players the rewards they thought they had earned and restore their reputation as caring about their player base within a 2 day period.
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I'd sent an in-game CS request the moment I thought there'd been a mistake on shard issuance for Rogue when the rewards hit, and I only just got back a reply saying "we're looking into it, in the meantime check the forums." To actually have a transaction play out for a meaningful number of players would be non-trivial.0
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Stating the obvious but one of the bosses probably thought they’re not making enough from the existing players and decided to mask the resource reduction with the introduction of shards and here we are!
Reduced HP and CP and hoping to exert a pressure on the current community to spend more for no incremental advantages or gains.
No genius to it.
Vote with your wallets and vote in your app and play store. I changed my vote to 1* as a protest.If new players want to tell me they’re willing to pay more to be where we are. More power to you!
It is up to the players to let the devs know this is the line and we have been happy supporters of this game until this action.
Since this is a reaction and suggestion thread, I have a suggestion.
Please make more good quality characters for me to desire to spend more to chase.Don’t try to make more money off me by releasing lousy designs and then hope that people will chase it. Not going to happen.9 -
My 1* review has been posted.Why is everyone fighting against each other again? We are not the problem and should be united. The recent promises and pulling the rug out from under us should be our focus.4
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Agreed.0
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In answer to all the replies I received above:I am a late stage 4* player starting the 5* transition. I've played for roughly 5 years now so I went through the era of no saved covers (and had plenty expire). So what about it? The game was what it was then in the same manner as I once could smoke indoors at my job, drink and drive, spank my kids and many other things no longer allowed. In other words, things change and talking about the old times isn't relevant.Also, I have zero problem giving back the extra LT's I got on the 5* covers I was awarded (I got 1 for each of the new feeders).Whitecat, you were supposed to get 100 extra shards per 20 levels on a 5*. That's what ICEIX post refers to when he says 100 shards for each place you would have received a 5* cover. That's why a max champ gets 500 shards. Those 500 are the 5 bonus points.The problem the vets are having is that they are confusing the champion rewards update with a feeder announcement. What D3 did was a champion rewards update across all the tiers to integrate shards. At the same time they added in 4/5* feeders, changed existing feeders, added might tokens etc.So when you want to double dip on the new shards for your 5*, then every other reward at every other tier (3 and 4) that got changed should be allowed to double dip too. Because essentially they replaced the L296 of 4 CP with 100 shards. How is that any different than replacing the 3* reward at L211 of 50 HP with 1 Mighty token? It's just a change of rewards. You are asking to be compensated twice (once when you reached there and once again now with the shards). So why should anyone who has reached 211 with a 3* not be treated the same?In essence you want special compensation for specific reward changes because it happens to be 'a 5* feeder'. If D3 grants this, then they are giving special compensation for vet rosters. There will be an uproar from other player on why they weren't able to double dip on their changes on other tier rewards (you can see players asking about this in multiple posts).I doubt D3 wants to 'make it rain' rewards in double dipping across all tiers because that would be unprecedented resource giveaway AND would heavily favor deep veteran roster.I also doubt they want to treat some portion of the player base specially by only granting double dipping on 5* feeders.Hence I suggested a fair compromise where players could request reward swaps they wanted but would have to give back what they had already earned at that particular level. It's obviously going to be a nightmare, never said it wasn't. But it would be fair and that's probably the best D3 can do.KGB0
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I’ll add that this does not matter if you are new or a veteran. If we don’t come together, this will keep happening. Let’s keep focus on what happened or it could happen to all of us at some point.0
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Still can’t understand why you concern yourself with other folks compensation. It makes no sense.
3
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