carrion pigeons said: If they have good logging (likely) and competent coders (well...), then they could automate this process completely and eliminate both the CS burden and the begging. World of Warcraft does it, I know. Individual item restoration is not a big CS issue, or at least it doesn't need to be. When you start talking about buying a 40-pack, I can see how things start to get complicated, but a single character shouldn't be difficult to restore completely automatically.
DaBeast911 said: broll said: DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out. It's impossible that it "takes no extra work to restore your 5 star". I don't know how much extra work it is, but the fact that someone needs to read a ticket and respond to it invalids your statement. If it were no extra work it would be fully automated and require 0 human interaction. I don't know how complex it would be to restore a 5* and neither do you. I would guess it's not overly complicated, but again I don't truly know. Let's say for the sake of argument it takes 10 minutes and CS can do it. If they applied a policy of everyone can blanket undo a delete of any character and 1% of the players base takes advantage of this twice a year or more. Let's suppose the game has 100,000 active players (I'm guessing i have no idea). CS is now spending 10,000 minutes or 167 hours or 21 business days a year just supporting fixing peoples mistakes. It's even worse if you consider it could take developer involvement and then you're taking 21 days of development time away from the game to support this for all players.The point is something small done a lot really adds up, a lot more than you'd initially think. As a small company they have to make choices as far as what their CS resources can spend time doing. They have to put barriers to the time spent on such things otherwise actual support issues and or development couldn't done (or they'd over hire, become non-profitable, and the game tanks). I see more validity in the argument that they should support for all or support it for none. However since 100% of their revenue is micro transactions and most likely only a small percent spend a lot and an even smaller extent spend a ton they make exceptions for those players that spend enough that losing their business would hurt.All that to say you can spout all day how easy it is and they should just grant any request that comes buy, but at the end of the day they are a business with limited resources and they have to choose how to spend those resources effectively to keep the game running and profitable. To make a parallel let's say your roster was full of sentient characters. If 1* Spider-Man makes a mistake that would cost you 1000 ISO to fix and there was a reasonable likelihood that more characters would make that same mistake, would you be willing to sacrifice your gameplay to accommodate them? Even if 1* Spider-Man just deleted himself from your roster would that kill your gameplay? Conversely if L500 Gambit made the same mistake for 1000 ISO it would probably be worth it to you to keep him from deleting itself. These are the kinds of decisions Demi's management has to make to keep the game going. For better or for worse. Seems like w e have a D3 employee on our hands. We are trying to help him and you wish to throw shade. Do me a favor, anything I comment on, just ignore, I'd appreciate it cause you're a real work of art.
broll said: DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out. It's impossible that it "takes no extra work to restore your 5 star". I don't know how much extra work it is, but the fact that someone needs to read a ticket and respond to it invalids your statement. If it were no extra work it would be fully automated and require 0 human interaction. I don't know how complex it would be to restore a 5* and neither do you. I would guess it's not overly complicated, but again I don't truly know. Let's say for the sake of argument it takes 10 minutes and CS can do it. If they applied a policy of everyone can blanket undo a delete of any character and 1% of the players base takes advantage of this twice a year or more. Let's suppose the game has 100,000 active players (I'm guessing i have no idea). CS is now spending 10,000 minutes or 167 hours or 21 business days a year just supporting fixing peoples mistakes. It's even worse if you consider it could take developer involvement and then you're taking 21 days of development time away from the game to support this for all players.The point is something small done a lot really adds up, a lot more than you'd initially think. As a small company they have to make choices as far as what their CS resources can spend time doing. They have to put barriers to the time spent on such things otherwise actual support issues and or development couldn't done (or they'd over hire, become non-profitable, and the game tanks). I see more validity in the argument that they should support for all or support it for none. However since 100% of their revenue is micro transactions and most likely only a small percent spend a lot and an even smaller extent spend a ton they make exceptions for those players that spend enough that losing their business would hurt.All that to say you can spout all day how easy it is and they should just grant any request that comes buy, but at the end of the day they are a business with limited resources and they have to choose how to spend those resources effectively to keep the game running and profitable. To make a parallel let's say your roster was full of sentient characters. If 1* Spider-Man makes a mistake that would cost you 1000 ISO to fix and there was a reasonable likelihood that more characters would make that same mistake, would you be willing to sacrifice your gameplay to accommodate them? Even if 1* Spider-Man just deleted himself from your roster would that kill your gameplay? Conversely if L500 Gambit made the same mistake for 1000 ISO it would probably be worth it to you to keep him from deleting itself. These are the kinds of decisions Demi's management has to make to keep the game going. For better or for worse.
DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out.
MacEifer said: carrion pigeons said: If they have good logging (likely) and competent coders (well...), then they could automate this process completely and eliminate both the CS burden and the begging. World of Warcraft does it, I know. Individual item restoration is not a big CS issue, or at least it doesn't need to be. When you start talking about buying a 40-pack, I can see how things start to get complicated, but a single character shouldn't be difficult to restore completely automatically. Let's just say the question of whether the system is automated or not is secondary. The question is never if something can be done or not. The question is always if it should be done. From the deleted messages it is entirely clear that senior staff members have decided it should not be done.At the point where the user posted their messages on the company message boards the user has forfeited any and all goodwill anyone would likely work up in his favor.If something should be done, someone will work up the manhours and resources to make it work. The fact that they haven't means it's either not important enough or they decided against it. So no, automation is not the answer at this point and frankly, they already talked about that. Any CS task in anything but the worst company is always looked at and considered for automation. Just because something can be automated and done easy doesn't mean it should be done.It's like a gaggle of 13 year olds in here who think their parents should drive them to the cinema because they can drive them to the cinema.Being able to do something and doing something are two different things and you're discussing the merit of restoration not from its value but from its feasibility. This thread will go on for another 20 pages because you're asking the wrong questions and demanding the wrong things.
MacEifer said:It's like a gaggle of 13 year olds in here
DaBeast911 said: broll said: DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out. It's impossible that it "takes no extra work to restore your 5 star". I don't know how much extra work it is, but the fact that someone needs to read a ticket and respond to it invalids your statement. If it were no extra work it would be fully automated and require 0 human interaction. I don't know how complex it would be to restore a 5* and neither do you. I would guess it's not overly complicated, but again I don't truly know. Let's say for the sake of argument it takes 10 minutes and CS can do it. If they applied a policy of everyone can blanket undo a delete of any character and 1% of the players base takes advantage of this twice a year or more. Let's suppose the game has 100,000 active players (I'm guessing i have no idea). CS is now spending 10,000 minutes or 167 hours or 21 business days a year just supporting fixing peoples mistakes. It's even worse if you consider it could take developer involvement and then you're taking 21 days of development time away from the game to support this for all players.The point is something small done a lot really adds up, a lot more than you'd initially think. As a small company they have to make choices as far as what their CS resources can spend time doing. They have to put barriers to the time spent on such things otherwise actual support issues and or development couldn't done (or they'd over hire, become non-profitable, and the game tanks). I see more validity in the argument that they should support for all or support it for none. However since 100% of their revenue is micro transactions and most likely only a small percent spend a lot and an even smaller extent spend a ton they make exceptions for those players that spend enough that losing their business would hurt.All that to say you can spout all day how easy it is and they should just grant any request that comes buy, but at the end of the day they are a business with limited resources and they have to choose how to spend those resources effectively to keep the game running and profitable. To make a parallel let's say your roster was full of sentient characters. If 1* Spider-Man makes a mistake that would cost you 1000 ISO to fix and there was a reasonable likelihood that more characters would make that same mistake, would you be willing to sacrifice your gameplay to accommodate them? Even if 1* Spider-Man just deleted himself from your roster would that kill your gameplay? Conversely if L500 Gambit made the same mistake for 1000 ISO it would probably be worth it to you to keep him from deleting itself. These are the kinds of decisions Demi's management has to make to keep the game going. For better or for worse. We are trying to help him and you wish to throw shade. Do me a favor, anything I comment on, just ignore,
Pants1000 said: CS has rules about what they can and can’t do. For decent spenders they will make one-time exceptions to bend the rules. For whales they make more exceptions.In this case, the user is a decent spender but he already used up his one-time exception.This is pretty normal for any CS department. I’m a nearly FTP player and I’m fine with this, even though it means I don’t get any exceptions. A while back I got a yellow OML from the daily resupply I couldn’t use because mine was 1/5/5. I asked CS for a one-time exception to swap it, and they refused. It stinks, but oh well.
fight4thedream said: **Mod Mode: ON**While I do sympathize with d90's situation, posting private messages either from the forum or emails from CS is a violation of rule 7. Please refrain from doing so in the future. Thank you.**Mod Mode: OFF**On a more personal note, I hope you are able to get your 5* Strange back.
MacEifer said: carrion pigeons said: If they have good logging (likely) and competent coders (well...), then they could automate this process completely and eliminate both the CS burden and the begging. World of Warcraft does it, I know. Individual item restoration is not a big CS issue, or at least it doesn't need to be. When you start talking about buying a 40-pack, I can see how things start to get complicated, but a single character shouldn't be difficult to restore completely automatically.Being able to do something and doing something are two different things and you're discussing the merit of restoration not from its value but from its feasibility. This thread will go on for another 20 pages because you're asking the wrong questions and demanding the wrong things.
The rockett said: Pants1000 said: CS has rules about what they can and can’t do. For decent spenders they will make one-time exceptions to bend the rules. For whales they make more exceptions.In this case, the user is a decent spender but he already used up his one-time exception.This is pretty normal for any CS department. I’m a nearly FTP player and I’m fine with this, even though it means I don’t get any exceptions. A while back I got a yellow OML from the daily resupply I couldn’t use because mine was 1/5/5. I asked CS for a one-time exception to swap it, and they refused. It stinks, but oh well. While I understand the 1 time exceptions this is a level 453 5*. This isn't 1 cover. This could be make or break for somebody in this game? Is that what it should come to?
Beer40 said: What if Brigby came on here and said that everyone who believed the player should receive his 453 Strange back would also receive a 453 Strange and those who were opposed would receive nothing, in the spirit of what they advocated for? And that anyone who wished to change their opinion still had the right to do so. How many opinions change then?
DaBeast911 said: fight4thedream said: **Mod Mode: ON**While I do sympathize with d90's situation, posting private messages either from the forum or emails from CS is a violation of rule 7. Please refrain from doing so in the future. Thank you.**Mod Mode: OFF**On a more personal note, I hope you are able to get your 5* Strange back. Rule 7 says:7. Treat your fellow users kindly. We will not tolerate any of the following;Trolling, or posting something just to get a rise out of someone.Flaming, or insulting / bashing / harassing another user.Posting offensive material. This includes anything that could be considered racially, religiously, or sexually demeaning or insulting. Posting a link to material of this nature is equally forbidden.Offensive or profane forum user names.Posting threatening material of any kind.Referencing specific player names, for instance, in order to question in-game actions, or accuse of cheating (this includes nicknames and acronyms)Congratulation posts [and the mentioning of other players] are permitted as long as they are done in a sincere and respectful manner. However, in the event that the player being mentioned is not comfortable with the post, they have the right to request the post or their name be removed. Please contact a moderator with your request.Acting like a jerk.Posting content from private messagesThere is nothing regarding posting an email between yourself and customer service. The rules need to be amended to include emails if that's what's to be interpreted.
Beer40 said: I've read this whole thread from start to now and have changed my mind several times over the course of it. The best thing I can offer is something for everyone to think about:What if Brigby came on here and said that everyone who believed the player should receive his 453 Strange back would also receive a 453 Strange and those who were opposed would receive nothing, in the spirit of what they advocated for? And that anyone who wished to change their opinion still had the right to do so. How many opinions change then?Think about that. Do unto others...
Crnch73 said: There’s an old saying I used to have at my old job: sometimes, you get yelled at for playing in the sandbox. Sometimes you get yelled at for playing outside the sandbox. The problem is, you never know what the rules of the day are until you actually get yelled at, and then it’s too late. All this is to say... I feel for the OP, but the huge problem here is that no one knows the true rules of CS, because there aren’t any. Unless you’re a huge whale, we don’t know where our payments truly lie on the hierarchy, so we don’t know if they will throw us a bone or not. I understand keeping the whales happy is very important, but would it anger those same whales THAT much if a non-whale were allowed to restore a 5 star champion, sold accidentally? We need to get a set of rules that applies to everyone and publish those rules. There will always be a few people who will be “above the law”, but those should be so few and far between that the masses don’t even know about it. Post a video to YouTube of you deleting your account, then get it restored? You pulled back the curtain when you shouldn’t have and maybe you lose preferential treatment. We are just living in anarchy
broll said: Beer40 said: I've read this whole thread from start to now and have changed my mind several times over the course of it. The best thing I can offer is something for everyone to think about:What if Brigby came on here and said that everyone who believed the player should receive his 453 Strange back would also receive a 453 Strange and those who were opposed would receive nothing, in the spirit of what they advocated for? And that anyone who wished to change their opinion still had the right to do so. How many opinions change then?Think about that. Do unto others... That's not do unto others though. If I messed up and delete a character I'd probably open up CS ticket about, but if they said no I wouldn't waste any more of their time or mine because of my mistake. TBH I the only reason I'd even open a ticket in the first place is because there is precedent for them doing it, but I wouldn't be holding my breath.Giving someone free stuff because they supported one side of an argument has nothing to do with anything....