mexus said: As reference my alliance mate sold all his 5* (on purpose), changed his mind, had a long battle with CS that eventually restored them all.
spectator said: Rolling his account back would be nice. That way he loses a few weeks of progress, not a few years
Matt Murdock said: MacEifer said: [...] Let's assume this is the case for the sake of argument. Lets assume that CS doesnt want to restore his character because this is something that people would abuse in some way. That being the case, wouldnt they want to be sure that he did it purposefully? Losing a 5* character isnt something to be taken lightly. With the amount of effort it takes to champion a 5* in this game, its something they could easily lose customers over.Say all you want that its his fault, that he should have been more careful, that he shouldnt play while intoxicated (seriously?? You cant enjoy a leisure activity with a beer? Tinykitty off...). But the fact is that i have accidentally bought a 40 pack while sober. I placed my phone face down with the screen on, and in the act of picking it back up i somehow hit purchase and confirmed it. It can happen. Falling asleep while playing is another likely situation which could result in a lost 5*. And the fate of the best characters in the game that take ages to build should not lie behind a couple button presses. I asked CS to restore my HP but they told me that because there is a confirmation button, i had no recourse. I had nightmares about accidentally selling a 5* after that. But after thinking about it i guess i assumed that CS would do the right thing and restore it to me. I am very saddened to learn that that is not the case.My point is, a simple confirm button isnt enough to establish intent. It isnt enough to protect your account against other people securing your phone, against your will, and deleting your characters. And in rare (but clearly not impossible) circumstances, it isnt enough to prevent an accident. I maintain that selling a 5* specifically needs to be pin protected, and until that is the case it is unfair to hold the customer to their (possibly unintentional) actions. They need a better way to establish that it was done intentionally before they go categorically denying these sorts of claims. To be quite honest, it reflects very poorly on them because it makes them look greedy. Innocent until proven guilty!
MacEifer said: [...]
Steel Colt said: Nick441234 said: So you've accidentally sold a character before, and gone and done it again. Its hard to be sympathetic if you've been careless twice. Extra harsh coming from one Nick to another, but I have to agree... The game doesn't sell a character by itself, so you must have accidentally done it yourself...Still very painful.
Nick441234 said: So you've accidentally sold a character before, and gone and done it again. Its hard to be sympathetic if you've been careless twice.
d90 said: Look I get what you're all saying. The "be more careful" lines are all well and good, but I maintain that I didn't sell it. The way the UI is designed, you could put the phone in your pocket and buy stuff just by the phone going around in your pocket. Even if they, with all finality, say no, at least a little more light is shed in this situation. What id like to see, is a better system for selling high level characters. Many games require you to physically type the word delete or sell to do those actions. A 2yo could grab your phone and hose 2-3 years worth of game time. . . A confirm button is not enough for 5*.
I accidentally bought $5 worth of Iso once, so I do get that there are times when you do things you absolutely wouldn't do under any circumstance (Luckily $5 is negligible enough that I just said "eh, whatever" and never did anything about it) even with confirmation screens in place.
But yeah, while this absolutely stinks for the OP, you've got to secure your game if you're positive you didn't do this. Don't let kids play with your phone; put a lock screen on it, etc.
My question is... can CS verify that you had a 5* Strange to sell? Why wouldn't everyone just be like "Uh, yeah, I had a max champed 5* Strange I lost. Can you maybe replace that for me?". And if they CAN verify that you had that character, I think @spectator 's recommendation is best; they should just do a rollback to your settings when you last had what you want back.
fight4thedream said: **Mod Mode: ON**While I do sympathize with d90's situation, posting private messages either from the forum or emails from CS is a violation of rule 7. Please refrain from doing so in the future. Thank you.**Mod Mode: OFF**On a more personal note, I hope you are able to get your 5* Strange back.
DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out.
broll said: DaBeast911 said:@d90I sympathize with you and agree 100%. It takes no extra work to restore your 5 star, people have had it done before. I've seen entire rosters deleted on a video and then miraculously restored so restoring a character is a minor feat. It would be such a big deal if it is was a 3 star or heck even a 4 star but those 5 stars are extremely rare to come by and then to accidentally sell one is deflating. A year ago, restoring it wouldn't have been a problem, I sold a fully covered 266 Storm and had it restored, no problem. They simply looked at my roster the day before I sold it, saw it was there and replaced it. Heck, they even let me keep the ISO, which I was shocked by. I sympathize with you and hope that it works out. It's impossible that it "takes no extra work to restore your 5 star". I don't know how much extra work it is, but the fact that someone needs to read a ticket and respond to it invalids your statement. If it were no extra work it would be fully automated and require 0 human interaction. I don't know how complex it would be to restore a 5* and neither do you. I would guess it's not overly complicated, but again I don't truly know. Let's say for the sake of argument it takes 10 minutes and CS can do it. If they applied a policy of everyone can blanket undo a delete of any character and 1% of the players base takes advantage of this twice a year or more. Let's suppose the game has 100,000 active players (I'm guessing i have no idea). CS is now spending 10,000 minutes or 167 hours or 21 business days a year just supporting fixing peoples mistakes. It's even worse if you consider it could take developer involvement and then you're taking 21 days of development time away from the game to support this for all players.The point is something small done a lot really adds up, a lot more than you'd initially think. As a small company they have to make choices as far as what their CS resources can spend time doing. They have to put barriers to the time spent on such things otherwise actual support issues and or development couldn't done (or they'd over hire, become non-profitable, and the game tanks). I see more validity in the argument that they should support for all or support it for none. However since 100% of their revenue is micro transactions and most likely only a small percent spend a lot and an even smaller extent spend a ton they make exceptions for those players that spend enough that losing their business would hurt.All that to say you can spout all day how easy it is and they should just grant any request that comes buy, but at the end of the day they are a business with limited resources and they have to choose how to spend those resources effectively to keep the game running and profitable. To make a parallel let's say your roster was full of sentient characters. If 1* Spider-Man makes a mistake that would cost you 1000 ISO to fix and there was a reasonable likelihood that more characters would make that same mistake, would you be willing to sacrifice your gameplay to accommodate them? Even if 1* Spider-Man just deleted himself from your roster would that kill your gameplay? Conversely if L500 Gambit made the same mistake for 1000 ISO it would probably be worth it to you to keep him from deleting itself. These are the kinds of decisions Demi's management has to make to keep the game going. For better or for worse.