PSA: Customer Support External Contacts

Brigby

Hi Everyone,

I just wanted to stop by and remind everyone about Customer Support's external contact methods. We encourage everyone to use these avenues of contact, in case you are unable to access the functionality in-game, or if you haven't received an initial response within 24 - 72 hours.

Email: mobilesupport@d3go.com
Website: www.d3go.com/mobile-games-support

In addition, if you are thinking about submitting a bug report, please take a look at our Bugs & Technical Issues section prior to sending in a ticket. For example, Customer Support and Hibernum are aware of the issues with both Jace's Mind Sculp and Liliana's Grave Mist, and this is reflected in the Bugs & Technical Issues sub-forum.

I also wanted to add to this message that if anyone has submitted a ticket to support via the game and it has been awhile since you have heard back, please try clicking on the "Contact Us" button in the game and select "Access Zendesk".  Your response from Support may be waiting for you here.  We are working on a better notification system in the game but for now, please check here first before submitting another ticket to support.

Thanks for your time!

shteev

While waiting for your ticket, why not read the responses of some of the happy customers who have used customer support in the past?

https://forums.d3go.com/discussion/62399/poll-customer-support-experience
https://forums.d3go.com/discussion/63164/this-is-why-many-so-many-of-us-are-frustrated
https://forums.d3go.com/discussion/64040/problem-not-solved
https://forums.d3go.com/discussion/58615/help-d3-prioritze-support
https://forums.d3go.com/discussion/57097/what-the-customer-support
https://forums.d3go.com/discussion/52391/changed-the-ai-have-you
https://forums.d3go.com/discussion/52775/my-recent-customer-service-experience-opinion-poll

NB: Unfortunately some of these links might break soon, as D3 has a new policy of deleting conversations with customer support from the forums.

Mburn7

What about the magicpuzzlequest@d3publisherofamerica.zendesk.com email?  Does that no longer work?

losdamianos

Brigby said:

In addition, if you are thinking about submitting a bug report, please take a look at our Bugs & Technical Issues section prior to sending in a ticket. 

Wouldnt it be easier to rename General Forum to Bugs & Issues & General Grief ? 
Badum Tsss....

Brigby

@Mburn7

Due to the way the Customer Support system currently tracks tickets and its responses, we highly recommend sending emails to the mobilesupport@d3go.com email address instead.

LakeStone

Mburn7 said:

What about the magicpuzzlequest@d3publisherofamerica.zendesk.com email?  Does that no longer work?

Reaching out to us via this email will also work.