zaann85 wrote: http://imgur.com/E2Dtu0N This last time, they want me to solve the Davinci Code to get my duplicate rare. They didnt respond for two months and closed my ticket. I responded and they sent me that. It's literally not worth the hassle at this point for the duplicate rare. So dissapointed with this game as of late.
AngelForge wrote: The biggest issue for me so far was, that I got asked for things that I've already included in my ticket in the first place. It felt like, no one checked the history of that mail conversation. Very annoying...
Customer support wrote: Until we have a fix released, we will place your ticket on hold in our queue and will contact you very soon with updates on the situation.
squark73 wrote: I've opened 3 tickets in my time and the last one I was so frustrated I got the money back from my credit card and then wrote a scathing response letter back. You know what happened. These guys actually responded. And trust me it was not to kind. I'm trying to figure out why I still have this game on my phone...... oh yeah I like mTG thats the only reason.
Fiddler wrote: I currently have a ticket in support from March 20th. It is a simple matter, my color mastery points in my profile are each exactly 500 points of where they should be. This did not matter to me when the cap for color mastery was 1000 points and I was easily above that. But now that the cap was raised to 2500 I want my profile to show the correct numbers. The ticket was escalated and the response yesterday was that the developers could not reproduce the issue. So today I provided images of the calculated points and the profile points. What do you think my chances of getting this corrected are?