Lemminkäinen wrote: Annoyingly, even if you provide the answers to all the questions in the original request, they still ask it again.
It may take 24 - 72 business hours to receive a reply as customer service responds to tickets in the order they arrive. Customer service is open Monday - Friday from 9:00AM - 6:00 PM PST.
Greetings D3 Go! Customer, Thank you for contacting D3 Go! Customer Support. We do apologize for the inconvenience that this issue is causing for the Holiday Galactus run. Upon our review, it seems that the problem you are experiencing within the game is a known issue. The developers are working hard in order to resolve what is causing the problem. Due to this issue being wide spread, we are unable to offer compensation to players on an individual level. It would be unfair to credit one player without crediting all players affected by the issue. Therefore, if there is to be a compensation, it will be en mass, and it will be announced on the forums:http://d3go.com/forums/ We ask your patience as a decision is reached, and suggest that you keep an eye on the forums in order to receive the most current information regarding your issue. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3 Go! Customer Support Team (TJM)
Moon Roach wrote: I can almost forgive the use of "en mass" instead of "en masse".
TheRealJRad wrote: At least they're admitting there's an issue now. I can deal with it as long as they take this into account once they get back. Not only for personal progression, but for alliance.
Cousin Simpson wrote: I just finished a clean round, where I closed the app each time I beat Galactus himself (and before going into the side nodes), though whether that's more RNG fickleness or not, who knows.
Reecoh wrote: TheRealJRad wrote: At least they're admitting there's an issue now. I can deal with it as long as they take this into account once they get back. Not only for personal progression, but for alliance. Too much to hope they simply bump every alliance's rewards up 1 level? If the alliance gets them all then the bug didn't impact them much anyway, and if not everyone gets a nice little boost for playing through it.
Natsufan01 wrote: What has been working for my alliance is taking extra time after beating the boss before clearing a node. Check you ranking. Check your roster. Things like that and then go beat a node. I did not miss a single boss fight doing that thia laat clear. It's annoyinh, but it seems to work.