apmonte wrote: broll wrote: Philly484 wrote: It's clearly not a communication issue. What makes you think it's clearly not a communication issue? I'll tell you why I think it's not a communication problem. My wife and I play on identical iPad Air 2's, at the same iOS level, connected to the same wireless home network (in turn connected to Comcast cable). We are also playing in the same time periods. I've experienced the issue now five times, including a timer reset that didn't happen (I went to play at 7:00 this morning and the boss timer was still at 7:04, despite my not having played since 8PM the night before). My wife has yet to experience any of these issues. I've submitted two help desk tickets to date.
broll wrote: Philly484 wrote: It's clearly not a communication issue. What makes you think it's clearly not a communication issue?
Philly484 wrote: It's clearly not a communication issue.
Skygazing wrote: Just happened again for me. Currently on round 6 and this time it was the Wolvie node (versus hood+goons).
Vhailorx wrote: Has anyone succesfully resolved this issue with a reboot? 'Cos despite thr engineering teamcs suggestion that has mever worked for me. Also, seems to be independent of intercepts.
Dec 22, 18:19 PST Message: In the Galactus event, I experienced the issue that clearing the non-boss node does not unlock the boss node. It happened around 8:50-9:00 pm EST. My in-game-name is aa25. The node with the issue is the Hulk essential node (the right most one) in Round 5. This is the last node I cleared in the second refresh. I've restarted the app multiple times, but won't work.
Greetings D3 Go! Customer, Thank you for contacting D3 Go! Customer Support. We do apologize for the inconvenience that this issue is causing for the Holiday Galactus run. In order to assist with our investigation, we will need you to answer a few questions. These questions are necassary as we search for the cause of this issue. Please ignore any questions that you have already answered in your original statement. - Did you join the event in mission round 1? Or one of the later mission rounds? - Which mission round did you start experiencing this issue in? Has the issue only occurred for a single mission round or were others affected as well? - What was the mission node that you completed when encountering this bug? - After encountering the bug, did you attempt to force close the application and relaunch it to see if the issue would be fixed? - Were other mission nodes available after completing the one you had attacked or were all mission nodes locked? - Did you happen to experience anything strange while you were playing? Any sluggishness, delays, crashes? - Can you provide us your device information? (Operating system and the name of your device.) - Can you provide us your username? If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3 Go! Customer Support Team (TJM)
aa25 wrote: This makes me wondered. Even if I reply back, will they read it ?
The Bob The wrote: Well I like this Brigby fellow.
mega ghost wrote: aa25 wrote: This makes me wondered. Even if I reply back, will they read it ? I always reply to these, just in case. But also, if any compensation is linked to specific user experiences, it'd be good to have your in-game username logged, no?
aa25 wrote: mega ghost wrote: aa25 wrote: This makes me wondered. Even if I reply back, will they read it ? I always reply to these, just in case. But also, if any compensation is linked to specific user experiences, it'd be good to have your in-game username logged, no? I just replied back with more information. What frustrated me is I have already provided them almost everything they asked, and they still ask me again.
Wobby wrote: aa25 wrote: mega ghost wrote: aa25 wrote: This makes me wondered. Even if I reply back, will they read it ? I always reply to these, just in case. But also, if any compensation is linked to specific user experiences, it'd be good to have your in-game username logged, no? I just replied back with more information. What frustrated me is I have already provided them almost everything they asked, and they still ask me again. This is standard IT troubleshooting. they don't know what's wrong and need to fill out their dataset with answers to the questions. To do it quickly, they aren't reading your tickets: they're flagging that you have the problem and are asking you to reply back to their questions so they can quickly sort the data.
Philly484 wrote: Regardless of the issue, communication or not i have missed out about 100k pts due to this bug. Hopefully we get a second run right away, to address the issue, as that only seems fair, other wise they are just going to have continue collecting numerous amounts of data and sending out copious amounts of rewards they probably would prefer not doing. I play optimal hardcore PVE and not being able to reap all the rewards is pain in the rear end.