Hello D3P Customer, Thank you for contacting D3P Customer Support. Thanks for the feedback on the healing changes. We are not offering refunds due to balancing changes that are intended to have an overall positive effect for all players. The issue we are addressing here is what we heard from a lot of players, that in order to be competitive, they are having to play the game for far longer than they may want to. That players that were often at the top of their leaderboards were not always the best players, but those that played the most due to using unlimited team healing. We expect this change to increase the use of strategy and also to make the game something that far more players can compete in without having to compensate for players that are taking advantage of a system that was not working the way that was intended. We also took the rate at which characters healed and increased it significantly for all characters. This decreases the amount of time players need to wait to get back in a fight and allows them to use more characters in their roster. We're trying to make changes that make the game more interesting for more people for more time. We hope that this will make more players willing to enter into the competitive aspect of the game and, by doing so, broaden the community. We have a lot of awesome new features coming online in the next couple of months and we hope that people will continue to provide feedback. Please play with this change over the next couple of weeks and then drop us a line in the forums to let us know what you think of it then. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team
kensterr wrote: Smith13 wrote: I know this will make no difference in how the developers will view their game and their need to be Godtype controllers that micromanage everything we as players do, but I just want to vent a little. This game was a blast until the "true healing" nerf came along. I spent a lot of money, so much that I'm embarrassed to type the total amount and guess what, I didn't mind spending that money as long as I could play the game the way I wanted. I wanted all the covers and roster slots and every new character coming out, I'd buy shields and healthpacks at the end of events so I could maintain my positioning, now I can't even get a good position to maintain, so why bother. I wanted to level them all, but I wanted to do it at my pace and if that was made easier by prologue healing then, yes, I dabbled in it...on a daily basis! Who cares, I was still spending the money to play how I wanted, now I barely even touch PVP and PVE locks out most of my leveled characters that it's no fun to try to particpate. I'm not spending money to level up, I'm actually not spending another dime on this game, I know this will only be look at by other disgruntled gamers, who may or may not, nod their heads in agreement and eventually will disappear along with most of the other posts that call out the devs for what the healing update actually was. I know it's my own fault for putting faith into some people that are just looking to line their pockets, but I had played for 3 months before I understood fully that they will change the game to their liking no matter the outcry, even from those who've played it from the very beginning. They will change and change and change until everyone quits or they nerf it so badly that you won't be able to recognize it as the same game it started out as. It's a shame, my money wasted either way, but when I wasted it, it wasn't for this ****. It was for the way the game was, a product that I should've know would evolve into something any F2P developer wants and that's a cash cow. Sure, new people will dig the game, people that have never known the healing powers of OBW and Spidey, but those of us that know will always remember the good ole days. I still play casually, just to kill my team and use all 5 health packs. I no longer play to win anything, because my wallet can't afford to try to keep up. I've spent money too and still am able to play. If you are embarassed with the total amount then it means you've spent your money on the wrong things.
Smith13 wrote: I know this will make no difference in how the developers will view their game and their need to be Godtype controllers that micromanage everything we as players do, but I just want to vent a little. This game was a blast until the "true healing" nerf came along. I spent a lot of money, so much that I'm embarrassed to type the total amount and guess what, I didn't mind spending that money as long as I could play the game the way I wanted. I wanted all the covers and roster slots and every new character coming out, I'd buy shields and healthpacks at the end of events so I could maintain my positioning, now I can't even get a good position to maintain, so why bother. I wanted to level them all, but I wanted to do it at my pace and if that was made easier by prologue healing then, yes, I dabbled in it...on a daily basis! Who cares, I was still spending the money to play how I wanted, now I barely even touch PVP and PVE locks out most of my leveled characters that it's no fun to try to particpate. I'm not spending money to level up, I'm actually not spending another dime on this game, I know this will only be look at by other disgruntled gamers, who may or may not, nod their heads in agreement and eventually will disappear along with most of the other posts that call out the devs for what the healing update actually was. I know it's my own fault for putting faith into some people that are just looking to line their pockets, but I had played for 3 months before I understood fully that they will change the game to their liking no matter the outcry, even from those who've played it from the very beginning. They will change and change and change until everyone quits or they nerf it so badly that you won't be able to recognize it as the same game it started out as. It's a shame, my money wasted either way, but when I wasted it, it wasn't for this ****. It was for the way the game was, a product that I should've know would evolve into something any F2P developer wants and that's a cash cow. Sure, new people will dig the game, people that have never known the healing powers of OBW and Spidey, but those of us that know will always remember the good ole days. I still play casually, just to kill my team and use all 5 health packs. I no longer play to win anything, because my wallet can't afford to try to keep up.
heavydwayne wrote: I don't post on the forums to much but I have monitored them since the game came out so that I could be a casual user and still get a good roster. I am not as hard core as a lot of the people on here are, but I just wanted to post my opinion. This update is absolutely the worst for me. To give some background on my roster, I have a lvl 105 spiderman, 85 2*Wolverine, 85 2*thor, 85 2*storm. Then I have some 3* ranging from the high 60's to the base 15. As someone who has every 2* hero and maxed covers(still working on maxing with iso on the important ones like OBW) and 2 or 3 covers on most 3*s but none that are maxed. My top 3* is spiderman who could max at 115 at the moment, my next closest is patch in the 60's. This update basically eliminates me from winning covers in any PVP event. I used to use spiderman and wolverine and the random 3rd hero depending on tournament, the reason why i used spiderman was because he did 2 things for me, gave me decent damage on blues and purples(as well as the shields basically made me immune to tile match damage) but the bigger reason was I would save his yellow healing power to just before i won my match and healed up to almost max. Doing this gave me the option of playing another match right after so that I could play like 5 matches in a row. It wouldn't be such a big deal if i wasn't always paired with teams that have all 110+ characters. I get shredded from every match I play and the healing ability was the only thing I could do to be competitive. With this update 2 things now happen, my hero's get damaged enough in the first fight that I don't dare go into another battle because I will lose, but I can't use my other players because they are not leveled or powerful enough to defeat the enemies I'm paired against. Then If i try and play with the bad roster to gain more points, not only do I lose, people now see my bad roster and i get attacked for tons of negative points. If I only use my top roster I can only play the game like once every 30 minutes or an hour. I don't want to play one match then put the game away, then remember in an hour I can play one more game. I'd rather just play a game I can play as much as I'd like. I'm not saying to reverse this update, but I am asking for them to fix it immediately with a better solution because at this point, it's basically unplayable.
eidehua wrote: One thing I've noticed that is positive is that the level shift helps with the buffed character in PVP more. EG look at the loaners: before, the level 15 loaner was buffed to 23. Since the pvp buff is increased based on your level, the lvl 40 loaner is buffed to 60-- 20+ vs 8+ of the former. This allows soft capped decently covered 3*s to be a bit better as the buffed character.
Tharos wrote: 10 days after asking CS for a refund (telling them that the change was announced the day after the sales, and if I would have never bought HP if the announcement was made before the sales), I have an answer. Well, of course, they do not agree for the refund, but I don't care, since I asked a refund to Google, and they gave me my money back. I am not posting the official answer for the refund thing, but for all the other things in this message. I used to play 30 minutes on morning, then 2/3h before sleeping, so I was directly impacted by the changes, as I can no longer compete due to my schedule. I played with these changes, and my conclusion was that now, I barely play 15 minutes each day, waiting for the end of season 3, then I leave my alliance and this game. Since these change, 4 or 5 members of my alliances no longer play, or will stop soon. Knowing all that, I was nearly laughting reading their answer (well, not exactly in fact...) Hello D3P Customer, Thank you for contacting D3P Customer Support. Thanks for the feedback on the healing changes. We are not offering refunds due to balancing changes that are intended to have an overall positive effect for all players. The issue we are addressing here is what we heard from a lot of players, that in order to be competitive, they are having to play the game for far longer than they may want to. That players that were often at the top of their leaderboards were not always the best players, but those that played the most due to using unlimited team healing. We expect this change to increase the use of strategy and also to make the game something that far more players can compete in without having to compensate for players that are taking advantage of a system that was not working the way that was intended. We also took the rate at which characters healed and increased it significantly for all characters. This decreases the amount of time players need to wait to get back in a fight and allows them to use more characters in their roster. We're trying to make changes that make the game more interesting for more people for more time. We hope that this will make more players willing to enter into the competitive aspect of the game and, by doing so, broaden the community. We have a lot of awesome new features coming online in the next couple of months and we hope that people will continue to provide feedback. Please play with this change over the next couple of weeks and then drop us a line in the forums to let us know what you think of it then. If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you. Best Regards, D3Publisher Customer Support Team
The PACman wrote: What I find strangest about this reply is the third para. Where are all these players who complained they had to play the game for longer than they wanted? If they exist in this forum wouldnt there be loads more people coming out in support of this change?
The PACman wrote: Also the bit about the person at the top not being the 'best player' but the person who played for longest? They forgot the bit about that also being the person who spent the most money during the event. And as for being the best player, come on! It's a match 3 game for gods sake, I dont think there are any best or worst players. It's just basic tile matching and loads of luck At the end of the day even that 'best' player gets wiped out by an unlucky cascade or wins in two turns from a good one.
Tharos wrote: The best answer to all their stuff about fairness, strategy, that now the game is more interesting, it is easier to compete, that now the players at the top of the leaderboards are more the best players and not the one that played the most due to unlimited healing takes only two words:Laken, Patch. But maybe they do not play the same game as we do.