Kinesia said: Support need to be able to edit the form letters for that specific person in that specific response. Even just chopping out the bits of the letter that ask for information they have already got would help a lot.
Igemon said: Kinesia said: Support need to be able to edit the form letters for that specific person in that specific response. Even just chopping out the bits of the letter that ask for information they have already got would help a lot. I think the main idea of these automatic responses was to free understaffed support from having to respond to every single letter. They can edit letters, just don't want to or don't have time to.