Support Jackpot Shards Issue & Resolution

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Comments

  • Wolvie171
    Wolvie171 Posts: 215 Tile Toppler

    I received my shards on Tuesday, January 16th, nearly 1 month after my initial ticket request. It was a long time in coming, but I appreciate the work CS put into crediting my account for the missing shards. Thank you to all involved!

  • jp1
    jp1 Posts: 1,081 Chairperson of the Boards

    I got mine the other day, about 3 weeks or so after my inquiry. They shut down my retro rewards inquiry and told me to open a new ticket pushing me to the back of the line. Not sure how to circumvent that issue moving forward. Either way, I’m sure they are busy right now.

  • Borstock
    Borstock Posts: 3,019 Chairperson of the Boards

    I still haven't. I think I'm going to check in with CS.

  • killahKlown
    killahKlown Posts: 585 Critical Contributor

    Are you guys getting a pop-up window to let you know your shards have arrived ?

  • jp1
    jp1 Posts: 1,081 Chairperson of the Boards

    @killahKlown said:
    Are you guys getting a pop-up window to let you know your shards have arrived ?

    Yes, “Reward from Customer Service”

  • Glockoma
    Glockoma Posts: 555 Critical Contributor

    Never received.

  • BriMan2222
    BriMan2222 Posts: 1,694 Chairperson of the Boards

    Just got mine a few minutes ago

  • Borstock
    Borstock Posts: 3,019 Chairperson of the Boards

    Still nothing for me. Getting a bit annoyed because people are getting their rewards for ascended X-23, and those tickets were all sent in after mine.

  • Drlex
    Drlex Posts: 116 Tile Toppler

    I haven't gotten mine.

  • killercool
    killercool Posts: 280 Mover and Shaker

    Celebrating the one month anniversary for my request, no shards yet.

  • CHRISJN
    CHRISJN Posts: 118 Tile Toppler

    Im still waiting... Patiently...

  • revskip
    revskip Posts: 1,144 Chairperson of the Boards

    @CHRISJN said:
    Im still waiting... Patiently...

    Same here. CS said they sent out the initial shards but I never got them and definitely haven't gotten any subsequently.

  • Scofie
    Scofie GLOBAL_MODERATORS Posts: 1,639 Chairperson of the Boards

    @revskip said:

    @CHRISJN said:
    Im still waiting... Patiently...

    Same here. CS said they sent out the initial shards but I never got them and definitely haven't gotten any subsequently.

    Me too. I had been told I was getting 29 shards that never arrived a while ago. Nothing since. I figure they've a lot going on now, and my RIso has gone down from 3 million to being unable to level up the new supports anyway, so absolutely no rush from me.

  • Seph1roth5
    Seph1roth5 Posts: 481 Mover and Shaker

    Same. Mine is weird though. I submitted mine on 12/19 via the website help thing they had posted. I guessed how many tokens I had used, ish, and asked that any compensation be applied to fantasticar (as the site asked). I got on 1/4 saying I would be getting ~300 shards, and asked me to specify what support I wanted them to go to (which I had already mentioned to them). Replied back and have been waiting ever since.

  • Borstock
    Borstock Posts: 3,019 Chairperson of the Boards

    @S0kun
    Would you mind checking the status on my ticket? # 234101 from 12/21.

  • Codex
    Codex Posts: 452 Mover and Shaker

    If you using the helpshift chat, how do you know the ticket number? There is no mention of it in any of the CS replies.

  • Borstock
    Borstock Posts: 3,019 Chairperson of the Boards

    Got mine. Thanks, S0kun.

  • Glockoma
    Glockoma Posts: 555 Critical Contributor

    Got mine today, thanks

  • revskip
    revskip Posts: 1,144 Chairperson of the Boards

    Still haven't heard back. Think I'll have to put in a new ticket soon even if it does mean going to the back of the queue.

  • Drlex
    Drlex Posts: 116 Tile Toppler

    I got my support shards today. I am still waiting on the resolution to an in-game ticket from anniversary. They finally responded and said they would take care about a week and a half ago, but still haven't. They are most likely behind with all of the various things they have to do.

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