I received a pretty fast response also, and 27 shards.
Hmm, submitted Wednesday morning and still nothing. Will wait till after the holidays I suppose
I wish I understood why someone can submit a ticket and get no response for weeks but someone else submits the same request the next day and gets a response within 24 hours. How does support ticket queuing work?
@helix72 said: I wish I understood why someone can submit a ticket and get no response for weeks but someone else submits the same request the next day and gets a response within 24 hours. How does support ticket queuing work?
What info did you give in your ticket. I submitted mine last night and I got a response today about an hour ago.
In my ticket I listed the date I opened the tokens and approximately how many I opened along with where I wanted the bonus shards applied (this maybe sped up the process of checking my account).
What I don't understand is how they are determining what you get. In my case I opened 20 20 advanced and about 60 beginner supports. From that they determined I should get 6 (yes 6) bonus support shards. So the people who are getting 20ish must have opened a whole lot more tokens than me and it appears bonus shards on supports must be incredibly rare and only give out a tiny amount.
KGB
I just redeemed 2 standard support tokens and only got the 20 fave shards, I would believe that’s linked to this issue here…
Haven't received a response to my ticket yet either.
@KGB said: @helix72 said: I wish I understood why someone can submit a ticket and get no response for weeks but someone else submits the same request the next day and gets a response within 24 hours. How does support ticket queuing work? What info did you give in your ticket. I submitted mine last night and I got a response today about an hour ago. In my ticket I listed the date I opened the tokens and approximately how many I opened along with where I wanted the bonus shards applied (this maybe sped up the process of checking my account). What I don't understand is how they are determining what you get. In my case I opened 20 20 advanced and about 60 beginner supports. From that they determined I should get 6 (yes 6) bonus support shards. So the people who are getting 20ish must have opened a whole lot more tokens than me and it appears bonus shards on supports must be incredibly rare and only give out a tiny amount. KGB
@KGB said:
People were opening enough to take a support from 4 to 5. I know someone who got about 80 for taking rtf to 5*
Yeah haven't heard back yet, either.
@Alfje17 said: Got 190 shards so far, so I must have opened 19 tokens, but never had any bonus, so worth a shot asking CS.
Got 28 bonus shards within 24h, so thanks CS!
@Drlex said:@IceIX I don't believe I got any jackpot shards during that time. I cannot put in a ticket as no body has responded to my over 2 month ticket from the anniversary. How do I proceed?
Same, just checked I have one open from the 9th October!
This just seems like another own-goal by the devs (the original bug, as well as the confusing customer service aftermath.)
From the replies in this thread so far, it sounds like people are receiving at most 25-30 shards? It costs 100 shards to upgrade from 1-2★ and 1,600 shards to upgrade from 4-5★ and they're making it this confusing and frustrating and wasting their own employees' time over 25-30 shards? Just give 30 shards to every active player on their next login and be done with it. They've given out tokens like candy in the past when they've made mistakes - what's the difference this time?
Yeah, really seems like a lot of effort to make no one particularly happy.
@DrClever said: Yeah, really seems like a lot of effort to make no one particularly happy.
Welcome to the world of the customer service department.
@meadowsweet said: This just seems like another own-goal by the devs (the original bug, as well as the confusing customer service aftermath.) From the replies in this thread so far, it sounds like people are receiving at most 25-30 shards? It costs 100 shards to upgrade from 1-2★ and 1,600 shards to upgrade from 4-5★ and they're making it this confusing and frustrating and wasting their own employees' time over 25-30 shards? Just give 30 shards to every active player on their next login and be done with it. They've given out tokens like candy in the past when they've made mistakes - what's the difference this time?
@meadowsweet said: This just seems like another own-goal by the devs (the original bug, as well as the confusing customer service aftermath.)
Yeah so much this. Over Christmas, too, so that this takes as long as possible.
Really disappointed in the (lack) of resolution. Not only was I offered 56 shards after opening a large number of tokens, I couldn't even use them as I applied them and nothing happened with the support.
If I had known the possible reward for putting in a ticket would be about 20 support shards I probably wouldn't have taken the effort. I didn't open that many tokens (about 35?) so I will not be disappointed even if I get nothing at all.
I am curious however, has anyone opened a token and actually gotten some bonus shards the way it's supposed to work? How many shards are given when you get a bonus pull?
I mean, is it divided in 10/20/50 or something? I have no idea what we could expect or what the frame of reference is.
@StevO-J said: If I had known the possible reward for putting in a ticket would be about 20 support shards I probably wouldn't have taken the effort. I didn't open that many tokens (about 35?) so I will not be disappointed even if I get nothing at all. I am curious however, has anyone opened a token and actually gotten some bonus shards the way it's supposed to work? How many shards are given when you get a bonus pull? I mean, is it divided in 10/20/50 or something? I have no idea what we could expect or what the frame of reference is.
@StevO-J said: If I had known the possible reward for putting in a ticket would be about 20 support shards I probably wouldn't have taken the effort. I didn't open that many tokens (about 35?) so I will not be disappointed even if I get nothing at all.
I got one 50 yesterday and one 100 right now.
People have posted images of getting 50/100/300 shards as bonuses. If you even got one bonus, it probably wouldn't have been 20.
Per CS, I supposedly earned 46 bonus shards from the retro calculations. Was notified on Friday, though they haven't actually hit my account yet. Not exactly sure how they were calculated, but it's better than nothing.
At least you have heard back. I am still waiting for a resolution.