Support Jackpot Shards Issue & Resolution

meadowsweet

@BriMan2222 said:

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@meadowsweet said:

@Zarqa said:

@meadowsweet said:

@rainkingucd said:
Just got mine today, even on the US Holiday. Guess CS is working through their backlog

I would be shocked if they were paying US-based workers to handle their customer service requests

Be shocked. They are, afaik

Well then in that case I'm shocked that they choose not to honor the legacy of Martin Luther King Jr.

Maybe it's different in other parts of the country, but where I am I don't know any one who gets off for MLK day aside from government employees and some teachers.

CNBC article from 2019 says 45% of employees get MLK day off (up from 28% in 2009)

I found another article saying that MLK day was the 7th most common paid holiday in the US, but there was a huge gap between it and the top 6: Thanksgiving, Christmas, Independence Day, Labor Day, Memorial Day, and New Year's Day (all in the 90-97% range.)

JimboJambo

I've got my shards now, grateful to CS for their work on this. Full timeline: raised ticket on December 20th; Response from CS on January 5th telling me how many shards I was due and asking which support I wanted to apply them to - I replied that day; Shards credited on January 17th.

Wolvie171

I received my shards on Tuesday, January 16th, nearly 1 month after my initial ticket request. It was a long time in coming, but I appreciate the work CS put into crediting my account for the missing shards. Thank you to all involved!

jp1

I got mine the other day, about 3 weeks or so after my inquiry. They shut down my retro rewards inquiry and told me to open a new ticket pushing me to the back of the line. Not sure how to circumvent that issue moving forward. Either way, I’m sure they are busy right now.

Borstock

I still haven't. I think I'm going to check in with CS.

killahKlown

Are you guys getting a pop-up window to let you know your shards have arrived ?

jp1

@killahKlown said:
Are you guys getting a pop-up window to let you know your shards have arrived ?

Yes, “Reward from Customer Service”

Glockoma

Never received.

BriMan2222

Just got mine a few minutes ago

Borstock

Still nothing for me. Getting a bit annoyed because people are getting their rewards for ascended X-23, and those tickets were all sent in after mine.

Drlex

I haven't gotten mine.

killercool

Celebrating the one month anniversary for my request, no shards yet.

CHRISJN

Im still waiting... Patiently...

revskip

@CHRISJN said:
Im still waiting... Patiently...

Same here. CS said they sent out the initial shards but I never got them and definitely haven't gotten any subsequently.

Scofie

@revskip said:

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@CHRISJN said:
Im still waiting... Patiently...

Same here. CS said they sent out the initial shards but I never got them and definitely haven't gotten any subsequently.

Me too. I had been told I was getting 29 shards that never arrived a while ago. Nothing since. I figure they've a lot going on now, and my RIso has gone down from 3 million to being unable to level up the new supports anyway, so absolutely no rush from me.

Seph1roth5

Same. Mine is weird though. I submitted mine on 12/19 via the website help thing they had posted. I guessed how many tokens I had used, ish, and asked that any compensation be applied to fantasticar (as the site asked). I got on 1/4 saying I would be getting ~300 shards, and asked me to specify what support I wanted them to go to (which I had already mentioned to them). Replied back and have been waiting ever since.

Borstock

@S0kun
Would you mind checking the status on my ticket? # 234101 from 12/21.

Codex

If you using the helpshift chat, how do you know the ticket number? There is no mention of it in any of the CS replies.

Borstock

Got mine. Thanks, S0kun.

Glockoma

Got mine today, thanks