entropic01 wrote: Not recalling the free Falcons does not imply they aren't going to work on fixing the prize issue.
Would I have liked 2 extra Falcon covers? Yes. Would I have pushed to first if I knew they were there? Yes. Is it a bit unfair? Yes.
Do I care that much? Nope.
It definitely didn't have any major repercussions on results in Top Gun either due to kyipgate.
wathombe wrote: EDIT: Simply saying, "Look, we tinykittied up, we're sorry, but here's what we're going to do about it" would make such a world of difference.
LoreNYC wrote: I'm pissed that my 1* tokens are bugged and didn't give me as much of an advantage as the next guy who got better covers . . . move on please, the issue was resolved
scottee wrote: If you've been a video game customer for 35 years, then you know that video game companies used to have ZERO customer service, because once they put the cartridge/cd in the box, they never had to do anything about it again. Plenty of games with gamebreaking bugs never got patched or updated. And oh well, you're out your $50. But back to the topic on hand: I think the best way to think about this that hasn't already been stated is how the U.S. judicial system handles court cases, especially when suing for financial rewards. The goal is to make each part "whole". That means as close as possible to the state they would have been in if the even had never happened. In an ideal world, that means the extra Falcon covers getting removed. A major reason they can't do that is because the Falcon covers would have then affected every subsequent roster decision made by the players who received it. Did they change who why were going to pump iso into? What matches to play? Who else to level? Sell off a character/cover? It's impossible to undo all that, and an attempt would lead to further disruption in the affected players. They'd be taken farther from being made "whole". Giving extra covers to those who won Magnetos, but didn't place first, would also be taking players further away from being made "whole". If you give it to all the top 10 players, or all the top 50/100 players (I can't remember what the threshold was), then why wouldn't the other 490 or 400/450 players complain? Then you give Falcon covers to the entire player base. Is that being made whole? This mistake only affected the 1st place winners. Were other players promised something that they did not receive? No, they received exactly the prize they were promised. Sometimes, the best way to minimize the effect an error has on the game is to ignore it. Any other response would have further implications.
wathombe wrote: LoreNYC wrote: I'm pissed that my 1* tokens are bugged and didn't give me as much of an advantage as the next guy who got better covers . . . move on please, the issue was resolved Please. Standard tokens are not bugged, they are random. How exactly was this resolved?
gamar wrote: With something like this (and ESPECIALLY with something like the recent server ****-out) you do something like "give the promised rewards to the players who didn't get the promised rewards IN ADDITION TO any rewards they did or didn't get, and give the entire playerbase 500 HP as consolation for the error." That's the way every subscription or IAP game company I know of handles something like this.
wathombe wrote: More power to you, Psyko, but that's not the point. The point is fairness, customer service, and community management. When an NFL team is winning a string of Super Bowls, if the league accidentally gives that team two sets of rings, do they just laugh at the other teams and fans and say, "Don't worry about it, sweetie, they're better than you and they're just going to win next year anyway?" gamar wrote: With something like this (and ESPECIALLY with something like the recent server ****-out) you do something like "give the promised rewards to the players who didn't get the promised rewards IN ADDITION TO any rewards they did or didn't get, and give the entire playerbase 500 HP as consolation for the error." That's the way every subscription or IAP game company I know of handles something like this. Agreed. You do SOMETHING. Back in the day, when WoW would occasionally go down for a day or most of it, Blizzard would give game time.
LoreNYC wrote: Yes. You randomly got something better than the next guy from a token. I randomly benefited by getting a cover from a bug and the apology I got from the Devs afterwords along with the cover I wanted and had to wait for a few extra days for.
wathombe wrote: Look, I recognize that all games have bugs. The difference is how companies handle those bugs when they hit. I have no idea what D3's staff is like. I have no idea who made the decision about how to handle the bugged Falcon rewards, or if a centralized decision was even made at all. There has, however, been absolutely no public recognition or statement about the bugged rewards, nor has there been any promise to remedy it in even a smaller way. They could, for instance, have announced a promise to offer an extra set of Falcon covers as rewards over and above what they would have offered normally, so that those who didn't get the unfair bonus would not be stuck two covers down for quite so long. But instead they have said and done nothing. I'm not in the gaming industry, but I've been a customer for about 35 years now, and that strikes me as extremely poor customer service and even worse community management.
Psykopathic wrote: Yeah I agree with that point. They should make up for their errors in some way. The part I disagree about is it having a big effect on the game because I don't believe this particular error caused much problems. Other errors in the past, however, (can't think of specifics right off hand) have had a bigger effect and got the same silent treatment. That's where I believe the issue is.
wathombe wrote: LoreNYC wrote: Yes. You randomly got something better than the next guy from a token. I randomly benefited by getting a cover from a bug and the apology I got from the Devs afterwords along with the cover I wanted and had to wait for a few extra days for. Random tokens are random. Bugs are not random, they are caused, which creates accountability.
scottee wrote: Server downtime is something that affects every player though, causing them to not be able to play the game. This affecting ~2000 winners, or how every many brackets there were. I agree there should be compensation for people who are negatively affecting by a company error. It's hard, in this particular case, to see how anyone else is materially, negatively affected. No one else lost anything. If it weren't for the forums, no one would even know about this. One person might tell their alliance, and the rest of the alliance would say, "Cool!" And that'd be the end of it. Fair isn't about everyone getting the same. It's about everyone getting what they need/deserve.
wathombe wrote: scottee wrote: Server downtime is something that affects every player though, causing them to not be able to play the game. This affecting ~2000 winners, or how every many brackets there were. I agree there should be compensation for people who are negatively affecting by a company error. It's hard, in this particular case, to see how anyone else is materially, negatively affected. No one else lost anything. If it weren't for the forums, no one would even know about this. One person might tell their alliance, and the rest of the alliance would say, "Cool!" And that'd be the end of it. Fair isn't about everyone getting the same. It's about everyone getting what they need/deserve. I would agree with many of you that handing out currency or even covers might not be the most appropriate action in this case, although it would certainly be acceptable to most. A point I made in the event thread but didn't here bears mentioning, however: In a game that is about collecting [covers/cards/characters/gear/whatever], erroneously giving a portion of the playerbase 1/6 of one "collection" does affect every player. To that end (as I did mention above), an appropriate action would have been a statement such as, "We're sorry we gave some people free covers, we're going to insert one more round of Falcon rewards than we had planned to so others won't be behind." How hard would that be?