danielrandkai said: Randomly got into the game. I was a top 200 finisher in Rocket and Groot, woot! (woulda been top 50). Should I not "use" elite tokens on the off chance they need to "take them away" in order to provide compensation, or should I just damn the torpedoes full speed ahead?
Sluggo said: Finally got in. I had T3 finishes on the first two days and was cruising to an easy T5 overall finish. Unable to start my final S2 clears, I finished T50 for the third sub and T20 overall for the event. I did the math and figured out the outage cost me roughly: 1000 ISO, 2 C&D covers, 50 HP, 2 elites and 2 heroic tokens. I'm not going to lose any sleep over it, but I'll send this to support and see what kind of response it gets. I don't expect them to individually investigate 5000 players and figure out exactly what every affected player might have lost in the outage, but if they come back and say "that's the breaks, have a heroic token", I'd be pretty disappointed.
TheLadder77 said: Sluggo said: Finally got in. I had T3 finishes on the first two days and was cruising to an easy T5 overall finish. Unable to start my final S2 clears, I finished T50 for the third sub and T20 overall for the event. I did the math and figured out the outage cost me roughly: 1000 ISO, 2 C&D covers, 50 HP, 2 elites and 2 heroic tokens. I'm not going to lose any sleep over it, but I'll send this to support and see what kind of response it gets. I don't expect them to individually investigate 5000 players and figure out exactly what every affected player might have lost in the outage, but if they come back and say "that's the breaks, have a heroic token", I'd be pretty disappointed. I've already received this lazy response from CS:"Please keep in mind that we cannot provide compensation for hypothetical rewards that might have been earned if the issue had not occurred. If you had lost items that were earned due to this issue, please let us know and we will investigate."I'd like to know the justification for this. They expect people to pay REAL money to support this game, then at least have a little bit more respect to your paying customers and don't just brush aside a genuine request for compensation.
smkspy said: I know that I was probably one of the few on the beneficial end of the outage, but common, even paying this was a blip on the radar. May they throw a few tokens our way, but kinda have to agree, asking for compensation for amounts to coulda woulda shouldas is kinda silly.It's one event in a constant rotation of events. Throw 2 heroic tokens our way and call it a day, one optimal placement in a single pve isn't that big of a deal.
Lucifier said: no it is not a silly thing, or we also can say, if they give all players the 1st placement rewards, it will not effect them, after all it is just one PVE event 1st placement rewards to all players (no big deal).
TheLadder77 said: smkspy said: I know that I was probably one of the few on the beneficial end of the outage, but common, even paying this was a blip on the radar. May they throw a few tokens our way, but kinda have to agree, asking for compensation for amounts to coulda woulda shouldas is kinda silly.It's one event in a constant rotation of events. Throw 2 heroic tokens our way and call it a day, one optimal placement in a single pve isn't that big of a deal. I'm sorry, it is a big deal. When you pay for any service and it's not available, that's an issue. To then be brushed aside is unacceptable. The level of compensation is not the issue for me, it's the robotic "no hypothetical rewards" response that gets my goat. Which basically means tough luck, go away.Be glad you got your rewards, well done. But don't belittle genuine concerns with how poorly CS and the company on general handles these things.
smkspy said: Lucifier said: no it is not a silly thing, or we also can say, if they give all players the 1st placement rewards, it will not effect them, after all it is just one PVE event 1st placement rewards to all players (no big deal). Flip side, yeah, it is no big deal to give everyone whether they could actually have achieved that or not those rewards. But honestly, is this one pve screw up really gonna affect your progress in THAT much. Maybe it did for some, and if this was a regular thing, I would also be pissed. But boil it down and it is not. Things like this happen every once and a while, but there are far greater things to complain about than this...not swapping 5s in classics for example.I wasn't expecting to hold on to a top ten placement even though I was trying for it, but I had fallen to below that, it really isn't worth the effort to beg CS to give some rewards I may or may not coukd actually have gotten.That said, yeah, they should throw a couple of tokens or iso our way because we were affected. It is what any company that people pay for a product should do.
smkspy said: TheLadder77 said: smkspy said: I know that I was probably one of the few on the beneficial end of the outage, but common, even paying this was a blip on the radar. May they throw a few tokens our way, but kinda have to agree, asking for compensation for amounts to coulda woulda shouldas is kinda silly.It's one event in a constant rotation of events. Throw 2 heroic tokens our way and call it a day, one optimal placement in a single pve isn't that big of a deal. I'm sorry, it is a big deal. When you pay for any service and it's not available, that's an issue. To then be brushed aside is unacceptable. The level of compensation is not the issue for me, it's the robotic "no hypothetical rewards" response that gets my goat. Which basically means tough luck, go away.Be glad you got your rewards, well done. But don't belittle genuine concerns with how poorly CS and the company on general handles these things. I agree there, the auto responses are unjustified. All I'm saying is that we don't know how they will handle this, but of course, people are already jumping to "well I would have earned this, this, and that" give it to me now cause I pay money.I pay money too, but a little restraint goes a lot further than auto-demanding cause of one server outage that rarely happens. And also not saying they shouldn't send something our way,cause any smart company would do that, but let's see what it is first before filing complaints about "oh, I lost top 5 cause your server crashed and ruined the game for going forward cause I missed out on a couple of covers!!!" Sometimes, just sometimes, you need to know the CS battles you need to pick and choose...I just don't think this is one of them.