Brigby wrote: Hi Everyone. I apologize for any sort of confusion that has arisen due to this process. In the hopes of alleviating any concerns, I have reached out to the development team to discuss if there is any course of action that can be applied due to the discrepancy between the MOTD requirements to acquire the token and the requirements that were applied. Thank you for your patience.
blinktag wrote: I'm sure this has been addressed in another thread, but that's not what the in-game pop-up said would happen. Nor does it compensate those who knew of the bug (via forums) and didn't use Banner because of the bug.
Brigby wrote: Hi Everyone. I brought up this topic with the developers today during our meeting, and we have come to a conclusion that should help alleviate these concerns. During the crash duration, if you were a player that owned 5-Star The Hulk (Bruce Banner) with at least 1 cover/point/level in his purple ability, The Other Guy, and did not play a match during that period of time, please send in a support ticket asking for the token of appreciation. (If you have already sent in a support ticket recently, no need to send in another one. Customer Support will follow up with you.) Since the Naughty or Nice vault is no longer available, an equivalent token of appreciation will be provided that can be used on any of the currently available vaults.
Brigby wrote: Hi Everyone. I brought up this topic with the developers today during our meeting, and we have come to a conclusion that should help alleviate these concerns. During the crash duration, if you were a player that owned 5-Star The Hulk (Bruce Banner) with at least 1 cover/point/level in his purple ability, The Other Guy, and did not play a match during that period of time, please send in a support ticket asking for the token of appreciation. (If you have already sent in a support ticket recently, no need to send in another one. Customer Support will follow up with you.)Since the Naughty or Nice vault is no longer available, an equivalent token of appreciation will be provided that can be used on any of the currently available vaults.
Brigby wrote: Hi Everyone. I brought up this topic with the developers today during our meeting, and we have come to a conclusion that should help alleviate these concerns. During the crash duration, if you were a player that owned 5-Star The Hulk (Bruce Banner) with at least 1 cover/point/level in his purple ability, The Other Guy, and did not play a match with him during that period of time, please send in a support ticket asking for the token of appreciation. (If you have already sent in a support ticket recently, no need to send in another one. Customer Support will follow up with you.) Since the Naughty or Nice vault is no longer available, an equivalent token of appreciation will be provided that can be used on any of the currently available vaults.*Added more specifics
V1rusHunter wrote: Is this did not play a match at all or did not play a match with Banner? Have the tokens already been sent out?
Punisher5784 wrote: I am sure it will be an Elite token
DFiPL wrote: Brigby, I put in a ticket a while ago and customer service has been quite insistent they aren't going to do anything, to the point of telling me today they wouldn't respond to future inquiries. So...do I sit back and wait or re-open the ticket?
Brigby wrote: Don't worry. I've asked them to re-visit previous tickets regarding this issue as well, so please give them time to go through past inquiries. Thanks!
Punisher5784 wrote: Brigby wrote: Hi Everyone. I brought up this topic with the developers today during our meeting, and we have come to a conclusion that should help alleviate these concerns. During the crash duration, if you were a player that owned 5-Star The Hulk (Bruce Banner) with at least 1 cover/point/level in his purple ability, The Other Guy, and did not play a match during that period of time, please send in a support ticket asking for the token of appreciation. (If you have already sent in a support ticket recently, no need to send in another one. Customer Support will follow up with you.)Since the Naughty or Nice vault is no longer available, an equivalent token of appreciation will be provided that can be used on any of the currently available vaults. I am sure it will be an Elite token
Brigby wrote: ...During the crash duration, if you were a player that owned 5-Star The Hulk (Bruce Banner) with at least 1 cover/point/level in his purple ability, The Other Guy, and did not play a match with him during that period of time, please send in a support ticket asking for the token of appreciation. (If you have already sent in a support ticket recently, no need to send in another one. Customer Support will follow up with you.) Since the Naughty or Nice vault is no longer available, an equivalent token of appreciation will be provided that can be used on any of the currently available vaults...