mania wrote: I've sent off two emails to mobilesupport@d3p.us already, one on sunday and one on wednesday but there still hasn't been any reply. How long should I be waiting for a reply?
balladonna wrote: Does this same email address work for reporting bugs in PC/Steam version of the game?
D3PCS wrote: mania wrote: I've sent off two emails to mobilesupport@d3p.us already, one on sunday and one on wednesday but there still hasn't been any reply. How long should I be waiting for a reply? Late to reply, but this info may be useful to others as well. The Customer Service group works to reply to all support requests within a 48-hour period. Please keep in mind, however, that requests submitted during certain circumstances (such as the release of new in-game events or game updates) often see increased traffic and can result in slight delays in response time.
MikeHock wrote: D3PCS wrote: mania wrote: I've sent off two emails to mobilesupport@d3p.us already, one on sunday and one on wednesday but there still hasn't been any reply. How long should I be waiting for a reply? Late to reply, but this info may be useful to others as well. The Customer Service group works to reply to all support requests within a 48-hour period. Please keep in mind, however, that requests submitted during certain circumstances (such as the release of new in-game events or game updates) often see increased traffic and can result in slight delays in response time. 48 hours??????? Why is it that I've had to wait 3 weeks on multiple occasions? I have an open ticket now. I doubt I'll get a reply in 48 hours. The clock is ticking. And what is the point of using that in game, mail icon on the main page? It was 2 months ago that you identified a problem with it. I wrote to d3 on February 5th using that and got no reply. FIX IT OR REMOVE IT OR DONT WASTE OUR TIME!!!!!!
Excelon wrote: My game is so messed up right now! I can play lightning rounds, predator and prey, and previous hood event, but i can not play the rounds in hulk that unlock the additional maps. I was well on my way to achieving the goal to get 8k iso 8, but considering i havnt been able to play any new hulk rounds, and there is only 2 days left, i cant help but feel that im gonna be screwed on this one, considering the turn around times everyone is talking about with the service tickets. I have created 2 service tickets all ready, but still no response. Dont know what to do at this point
SIROTO91 wrote: I've been waiting for a response since Feb 19. I emailed the support team asking for a response on March 7 and they did reply then next day asking for my open ticket numbers which I immediately provided them. It's now March 28... nothing but silence from the support team... so it's definitely unsettling when I think of spending money on the game now. The support was amazing when I first started playing this game- I was shocked actually because I've never contacted support for a game before and I didn't think I would get much help. They were fast to respond and even though the solution wasn't always what I would've hoped for, they certainly made up for the resolution by providing such swift turnaround. Right now; I think they're just completely overwhelmed with tickets since the game is growing across multiple platforms and I have this dreadful theory that since I've had more than one ticket created (for legitimate problems like no rewards, wrong rewards) that I've been labeled as "problematic" and thus ignoring requests for help. I must admit that it would cross MY mind if I was tasked with trying to take care of a flood of issues without the right amount of resources but I sincerely hope that's not the case.