Android Black Screen Crash Bug (Update 12/17: Full Fix Deployed)

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  • Sekilicious
    Sekilicious Posts: 1,766 Chairperson of the Boards
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    @Birdy said:

    🤞🏻 I can X @Sekilicious in PVP later...hehe 😉

    Sekilicious ##1201

  • Bowgentle
    Bowgentle Posts: 7,926 Chairperson of the Boards
    edited December 2022
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    @Sekilicious said:

    @Birdy said:

    🤞🏻 I can X @Sekilicious in PVP later...hehe 😉

    Sekilicious ##1201

    Lies.
    Once more unto the breach for you.

  • Sekilicious
    Sekilicious Posts: 1,766 Chairperson of the Boards
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    @Bowgentle said:

    @Sekilicious said:

    @Birdy said:

    🤞🏻 I can X @Sekilicious in PVP later...hehe 😉

    Sekilicious ##1201

    Lies.
    Once more unto the breach for you.

    Would you believe 1065?

  • eklee4
    eklee4 Posts: 3 Just Dropped In
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    Did the update but still can't login on s22 ultra.

  • DyingLegend
    DyingLegend Posts: 1,194 Chairperson of the Boards
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    Still doesn't work for me. Looks like my MPQ vacation is extended.

  • Plissken666
    Plissken666 Posts: 7 Just Dropped In
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    Still nada for me. Immoral_Hulk sad.

  • thedarkphoenix
    thedarkphoenix Posts: 557 Critical Contributor
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    I'm on a galaxy fold 4 and the game still crashes on start up with the new update.

  • ilikecake
    ilikecake Posts: 12 Just Dropped In
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    Also on a Fold 4 and still getting the black screen.

  • scootter720
    scootter720 Posts: 5 Just Dropped In
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    oh boy is my 2nd account (ios, ipad mini) enjoying the extra playtime it's getting with my main account (android, oneplus 10 pro) still not loading.

  • dslayer389
    dslayer389 Posts: 3 Just Dropped In
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    Still not loading on s22 Ultra

  • Chrynos1989
    Chrynos1989 Posts: 302 Mover and Shaker
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    I remember same thing happening to iOS some years ago.
    Also remember how android users would collectively make fun of it and mock iOS users…

    Not so funny anymore, right?

  • acescracked
    acescracked Posts: 1,197 Chairperson of the Boards
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    I'm on a OnePlus 8 Pro never had the crash/black screen issue.

    Still working. Sorry to my fellow Android players.

  • SteveSmith
    SteveSmith Posts: 5 Just Dropped In
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    I appreciate the flow of information and the effort you guys must be putting into fix this but I've still got nothing. Very frustrating. I feel like I'm missing out on a lot.

  • Punisher5784
    Punisher5784 Posts: 3,837 Chairperson of the Boards
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    @IceIX said:
    Note: If you're able to get back in the game, congrats! This will not affect incoming compensation. If you were crashing, it's been logged, and you'll receive that compensation for any event you weren't able to take full part in.

    I've been able to access the game but the bug of me getting booted from the game everytime I'm hit is killing my time and my healthpacks. It'd be great if we could turn-off the Attack notifications, or if you could turn them off until a fix is complete

  • JMAXWELLJR02
    JMAXWELLJR02 Posts: 13 Just Dropped In
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    This is to all having the same problem I am having with the game not loading on my phone, this completely sucks, but if you have an old Tablet, say maybe a Samsung tab a, or something of the like and you have all of your files backed up. The game will load on that for now until they get the issue fixed for our phones. Just giving a little heads up to those that have played for many years such as myself. Hope the information helps!

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    JMAXWELLJR02
    JMAXWELLJR02 Posts: 5 Just Dropped In
    10 December 2022 11:54
    As a side note, just found out this morning 12 10 22. Now that I had the time to try it after all the updates

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    JMAXWELLJR02
    JMAXWELLJR02 Posts: 5 Just Dropped In
    10 December 2022 11:55
    To the developers hope that helps as well

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  • DenDevil
    DenDevil Posts: 10 Just Dropped In
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    Very grateful to the programmers working overtime to try and resolve. I am in that group still unable to log in. I share the sentiment of those that question how many will just stop playing due to this issue. First time in 4+ years of playing daily that there has been this level and length of downtime. That consistency kept me addicted. Time will tell if I resume once it is restored or if I drift away.

  • JMAXWELLJR02
    JMAXWELLJR02 Posts: 13 Just Dropped In
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    Again, apologies to those that don't have this option, but I have tested it over and over again. It works for now, pve,pvp,etc. I have opened and closed, with no issues so far. Picks up right where I left off. I am using an old galaxy tab A, that was doing nothing but collect dust, but anyway. Just giving out some information to help those that can do that, till the app is up on my s22+. Time for me to go kick some ****, hopefully with no hiccups. There is the typical lag on a tablet, but in the meantime Goodluck! I don't post much in groups on Facebook, so if someone wants to copy and paste for others that way, be my guest.

  • GrimSkald
    GrimSkald Posts: 2,517 Chairperson of the Boards
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    My phone installed the update last night, but no luck. Mind you, I was just getting a black screen (no startup, no loading, nothing) until the app crashed out about 30-60 seconds later.

    I have a tablet, so I'm not cut off completely, thanks for trying! Hopefully the full fix will help.

  • hygge_hound
    hygge_hound Posts: 55 Match Maker
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    Such an epic fail. But we're used to it in the last six months by now.

  • Kwahder
    Kwahder Posts: 174 Tile Toppler
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    @Kwahder said:
    As mentioned above, if you use both an Android and an iOS device, if you update the Android version you will not be able to start the game on iOS.

    If you had this issue, there’s now an update on the IOS App Store which fixed it for me.

    (This doesn’t fix the Android issues)