Why change 3* prize to 2* prize on gauntlet?

KrazyKeylime

When did they make the change? i have not been on the forums for a couple of days and am just finding out about it now. how did they communicate it to people that don't regularly read the forum?

Lidolas

MikeHock wrote:

[deleted for space]

onimus wrote:

They probably assumed two things:
1. No one even really noticed. Or at least, it didn't matter to most of them.
2. It was relatively clear what the prize was, so even if it was noticed, it was a mistake that affected nothing.

Now, if they actually told the community that it was an all 3 star pack and then you got it and it was a regular 10 pack, yes. Be outraged. That would be tinykitty.

But in the pop up, they literally call it a ten pack. No special note saying "Oh, and it is all 3 stars, so spend 500 HP getting to the top 10!"
Because honestly, they would announce that tinykitty. They would WANT people to ravenously go after it if that were the case.
But no. They said a ten pack.
Just a ten pack.

They have no control over what silly assumptions people make when they chose not to read what they wrote, or chose to infer additional words from what was written.

So..... you're assuming what D3 is assuming, right?

I obviously do not agree that the rewards were clear since the event rewards showed the event token as a 3*

Again:
1* token yields 1* or better
2* token yields 2* or better
3* token yields ....... 2* or better?

It did not show a 3* token. It showed a 10-pack as a 3*. It also shows 1000 iso as a 3* prize. That doesn't mean you get a 3* cover.

scottee

I'm not going to read this thread. I'm pretty sure this happened when they put this type of token in the lightning rounds. 3* refers to the rarity, not that there was a guaranteed 3* cover inside. There was a lot of confusion then too.

Unknown

The system is confusing because it's arbitary to begin with so of course different people have different idea of what randomly putting a star rating on various reward means. I never thought much about it but I don't think it's the user's problem that their idea of 3*s is something from what D3 thinks is. I can see an event offer a 42-pack as a reward and put 4*s because it's 42 tokens and someone's going to think that means it's going to be 42 4*s. That's what you get when you've a system that's completely open to interpretation on anything besides cover prizes.

Unknown

Lidolas wrote:

MikeHock wrote:

[deleted for space]

onimus wrote:

They probably assumed two things:
1. No one even really noticed. Or at least, it didn't matter to most of them.
2. It was relatively clear what the prize was, so even if it was noticed, it was a mistake that affected nothing.

Now, if they actually told the community that it was an all 3 star pack and then you got it and it was a regular 10 pack, yes. Be outraged. That would be tinykitty.

But in the pop up, they literally call it a ten pack. No special note saying "Oh, and it is all 3 stars, so spend 500 HP getting to the top 10!"
Because honestly, they would announce that tinykitty. They would WANT people to ravenously go after it if that were the case.
But no. They said a ten pack.
Just a ten pack.

They have no control over what silly assumptions people make when they chose not to read what they wrote, or chose to infer additional words from what was written.

So..... you're assuming what D3 is assuming, right?

I obviously do not agree that the rewards were clear since the event rewards showed the event token as a 3*

Again:
1* token yields 1* or better
2* token yields 2* or better
3* token yields ....... 2* or better?

It did not show a 3* token. It showed a 10-pack as a 3*. It also shows 1000 iso as a 3* prize. That doesn't mean you get a 3* cover.

Of course it showed a 3* token. What that 3* token meant is obviously the cause of the confusion.

Are Heroic 10 packs listed in events with a 2* token icon or a 3* token icon? I honestly don't know and I am not able to check at this moment.

Hulk11

This goes back to people gaining info that this is just a simple 15 minute addition that would have zero ramifications on anyone playing the game. First that's not even possible, whether this idea took a long or short time to cook up, there's gonna be some kind of consequence, good or bad. Starting off by saying we just slapped this together in X short amount of time, is a problem. These mistakes always creep out, but you started off poorly by trying to just slap up something in a small amount of time. You can't defend silly choices like that, it's not even about why they chose to do it, it was silly from the start.

scottee

Hulk11 wrote:

This goes back to people gaining info that this is just a simple 15 minute addition that would have zero ramifications on anyone playing the game. First that's not even possible, whether this idea took a long or short time to cook up, there's gonna be some kind of consequence, good or bad. Starting off by saying we just slapped this together in X short amount of time, is a problem. These mistakes always creep out, but you started off poorly by trying to just slap up something in a small amount of time. You can't defend silly choices like that, it's not even about why they chose to do it, it was silly from the start.

Yeah, this goes back to a design decision that stars would rate the rarity of a prize, and stars would also rate the rarity of a cover.

1000 iso is a 3* rarity prize. Every time it pops up as a mission reward, my heart skips a beat thinking I just won a 3* cover.

Unknown

scottee wrote:

Hulk11 wrote:

This goes back to people gaining info that this is just a simple 15 minute addition that would have zero ramifications on anyone playing the game. First that's not even possible, whether this idea took a long or short time to cook up, there's gonna be some kind of consequence, good or bad. Starting off by saying we just slapped this together in X short amount of time, is a problem. These mistakes always creep out, but you started off poorly by trying to just slap up something in a small amount of time. You can't defend silly choices like that, it's not even about why they chose to do it, it was silly from the start.

Yeah, this goes back to a design decision that stars would rate the rarity of a prize, and stars would also rate the rarity of a cover.

1000 iso is a 3* rarity prize. Every time it pops up as a mission reward, my heart skips a beat thinking I just won a 3* cover.

But you are shown the rewards in the node as "1000 ISO", not as a 3* token, right?

It has just been confusing. Can't we all agree on that

scottee

MikeHock wrote:

scottee wrote:

Hulk11 wrote:

This goes back to people gaining info that this is just a simple 15 minute addition that would have zero ramifications on anyone playing the game. First that's not even possible, whether this idea took a long or short time to cook up, there's gonna be some kind of consequence, good or bad. Starting off by saying we just slapped this together in X short amount of time, is a problem. These mistakes always creep out, but you started off poorly by trying to just slap up something in a small amount of time. You can't defend silly choices like that, it's not even about why they chose to do it, it was silly from the start.

Yeah, this goes back to a design decision that stars would rate the rarity of a prize, and stars would also rate the rarity of a cover.

1000 iso is a 3* rarity prize. Every time it pops up as a mission reward, my heart skips a beat thinking I just won a 3* cover.

But you are shown the rewards in the node as "1000 ISO", not as a 3* token, right?

It has just been confusing. Can't we all agree on that

Sure. Though 3* on a token has never meant guaranteed 3* cover.

But yes, it's definitely confusing to most.

And this is a small uproar compared to the craziness the forum would go through if it actually were 10 guaranteed 3* covers.

lukewin

To all the people claiming that it was answered in a timely manner, you are incorrect. The event started on a Saturday, people noticed on a Saturday, D3 does not do weekends. There was no way for us to ask the question for them to answer in time to avoid any confusion.

JVReal

Here's how I perceive this mess of a mess.

I do not regularly win 10 packs, in fact, I've never won a 10 pack, so I have no idea how they look or what their odds are other than the graphic on the Season progression rewards for 4K points. That 10 pack has 2* on it. People shoot for that and are happy to get it. I'd be happy to get it. Everyone has a chance to get it, so it's not all that rare, 2*.

Along comes Gauntlet, which starts before all the shards are even done with the previous PVE. What do you know, an unannounced competitive nature to it. What do you know, brackets of 10,000. What do you know, the 10 first finishers get a Gauntlet 10 pack that is adorned with a 3* graphic completely different that the 2* graphic for a Heroic 10 pack. 3* is much more rare than 2*... it must be great since it has a greater rarity indicator, only 10 out of 10,000 are getting it, and you have to play simultaneously to try and get it WHILE you're grinding away the last 8 hour refresh of the current PVE you are in because you have a later time slice. If you post the question on the forums before going for it, by the time they post an answer, the top 10 spots are already filled and you miss out on it if in fact it was 10 3* guaranteed tokens.

I believe that MPQ gave false expectation with their mistake. I hope it wasn't intentional. On top of that, there was no communication about it being a special 10 pack other than the rarity * on the cover and that it was gauntlet specific, but when comparing it graphically to the Heroic 10 pack, it screamed BETTER!

Now comes the worst part of the ordeal. MPQ's response to the error. Now I have worked in customer service for many years, and even though the customer is not always right, telling them they are wrong and a fool for thinking they are right is never the way to go. Here is how it should have happened when it all came to light:

MPQ: Hello all, it came to our attention that the graphic for the gauntlet showed a 3* rarity and the images of 3* characters led many people to believe that the Gauntlet 10 pack guaranteed 10 3* covers. Though we understand how that connection was made, that was never our intention. The graphics were never meant to imply a guaranteed 3* cover, and we have since corrected the representation in the graphics. Seeing that we only just now realized this mistake and the top 10 spaces in all 3 subs have already been filled, we feel it only right to honor that expectation for all brackets that are already completed. Please know that in the future, if a token or token pack guarantees 3* covers, we will explicitly mention it in the description. Again, we apologize for the error and hope that you continue to enjoy the Gauntlet event.

This would have only cost them 100 3* covers per bracket of 10,000 people, saved them a lot of player animosity that is so clearly expressed in this thread.

Instead, we get a person IceX (is he an employee?) who simultaneously acknowledges the mistake and dismisses it along with anyone's hurt feeling AND fails to actually apologize. We then get a mod on here that further escalates the tension by minimizing the feelings of others and dismissing any obligation and insists an apology was issued when it wasn't, and because his comments aren't in color and he's not talking as a mod for the moment, we're supposed to just accept that it's ok for a mod to treat others in the forum that way.

We get people who didn't win the packs further dismissing the feelings of those who felt like there was a misrepresentation, because when you aren't hurt personally it's apparently ok to turn around and imply everyone was stupid for ever believing it.

When a grocery store puts the wrong price tag on an item, the store honors the price. Is it because the customer is right and the item actually only costs that lower price? No, it's because it's the right thing to do to build a reputation of being a reasonable company that honors their word as well as their mistakes.

Instead of taking the high road and apologizing and making it right in the eyes of the customer, they deny it was ever really an issue and insist everyone else was wrong. You go to a restaurant and have a good experience, you share it with your friend. You go to a restaurant and have a bad experience, you share it with everyone.

Customer Service 101, you make it right, and change your policy so that it doesn't happen again.

Unknown

MikeHock wrote:

[deleted for space]

onimus wrote:

They probably assumed two things:
1. No one even really noticed. Or at least, it didn't matter to most of them.
2. It was relatively clear what the prize was, so even if it was noticed, it was a mistake that affected nothing.

Now, if they actually told the community that it was an all 3 star pack and then you got it and it was a regular 10 pack, yes. Be outraged. That would be tinykitty.

But in the pop up, they literally call it a ten pack. No special note saying "Oh, and it is all 3 stars, so spend 500 HP getting to the top 10!"
Because honestly, they would announce that tinykitty. They would WANT people to ravenously go after it if that were the case.
But no. They said a ten pack.
Just a ten pack.

They have no control over what silly assumptions people make when they chose not to read what they wrote, or chose to infer additional words from what was written.

So..... you're assuming what D3 is assuming, right?

I obviously do not agree that the rewards were clear since the event rewards showed the event token as a 3*

Again:
1* token yields 1* or better
2* token yields 2* or better
3* token yields ....... 2* or better?

Well, then I'm sorry it was over your head.

Not much else to say, to be honest.

Unknown

I got the feeling D3's devs approach a lot of decision with a 'who would possibly act this way' without realizing the answer is 'a lot of people', and while that in itself doesn't mean you can't make certain changes, you still have to accept the consequences. I see a lot of cases where something that's presumably intended to be a goodwill gesture ends up insulting a significant portion of the playerbase, and I always see guys defending them like, "Well would you rather them never attempt any goodwill gestures?" Well if D3's attempts at goodwill usually turns into an insult to their playerbase then yeah, I'd rather them not do it. Would you rather they have more AP Banner type UI refinements? I'm sure that was intended to be a good thing too but look at how many people hated it, and by the way, I don't even mind that, but I didn't tell people 'stop crying about the banner' because it was pretty obvious why someone may feel very aggrevated by it even if I'm not personally bothered.

lukewin

If you don't want to read thru 5 pages of this, I have streamlined most of it, including clearing up all my thoughts into one concise, but long, post.

http://www.d3pforums.com/viewtopic.php?f=7&t=23566

Unknown

onimus wrote:

MikeHock wrote:

[deleted for space]

onimus wrote:

They probably assumed two things:
1. No one even really noticed. Or at least, it didn't matter to most of them.
2. It was relatively clear what the prize was, so even if it was noticed, it was a mistake that affected nothing.

Now, if they actually told the community that it was an all 3 star pack and then you got it and it was a regular 10 pack, yes. Be outraged. That would be tinykitty.

But in the pop up, they literally call it a ten pack. No special note saying "Oh, and it is all 3 stars, so spend 500 HP getting to the top 10!"
Because honestly, they would announce that tinykitty. They would WANT people to ravenously go after it if that were the case.
But no. They said a ten pack.
Just a ten pack.

They have no control over what silly assumptions people make when they chose not to read what they wrote, or chose to infer additional words from what was written.

So..... you're assuming what D3 is assuming, right?

I obviously do not agree that the rewards were clear since the event rewards showed the event token as a 3*

Again:
1* token yields 1* or better
2* token yields 2* or better
3* token yields ....... 2* or better?

Well, then I'm sorry it was over your head.

Not much else to say, to be honest.

I guess you're unable to see things from other peoples POV. Keep assuming.

Unknown

I support this post, D3 has bamboozled players. They really need to have weekend people or do stuff on the weekend that isn't new/experimental/breakable.

Unknown

biggizzel wrote:

In the end, just add it to the category of D3 mistakes, problems, errors & glitches. Which is a rather large pile at this stage of the game. It makes me wonder, which straw will finally break the camel's back?

The camel's back is broken and has been for some time. There are just no other camels to ride.