Deadpool, Cap. Marvel, She-Hulk, Beast, Colossus - WHEN?

Unknown

Lystrata wrote:

At the moment, I'd almost take that. At least it'd be some sort of communication to show someone's even reading this. Seriously... it's been up for a week, has 63 upvotes (at time of posting this), and no reply/acknowledgement of any sort?

The thread asking about when the anniversary day actually is got a reply 3 hours after being posted. Not to deny the validity of that particular question, but the disparity in answer times is a bit absurd. Particularly considering how important this issue obviously is to the forum.

Totally agree!

I have seen red posts withing 1-2hrs in topics like "Will D3 be on the New York comic thing?", while we still sit here without any information whatsoever. If it was the only topic being ignored I would not mind. But this is a general phenomenon. Even with the new Community Manager this silence is very annoying.

It seems like the make enough money to hire new staff and since money is coming in they will not panic for anything you type in here. The only thing that can bring some attention to the customers is if somehow the revenues dropped, but that is far from happening with all these whales throwing $$$ in their faces.

I think they do not consider this forum a valid source of information. They think of it as just a small % of the players that come here to mostly criticize and complain. If I am wrong, and I wish I am, prove it by posting some feedback throughout the forums.

Polares

Okin107 wrote:

Lystrata wrote:

At the moment, I'd almost take that. At least it'd be some sort of communication to show someone's even reading this. Seriously... it's been up for a week, has 63 upvotes (at time of posting this), and no reply/acknowledgement of any sort?

The thread asking about when the anniversary day actually is got a reply 3 hours after being posted. Not to deny the validity of that particular question, but the disparity in answer times is a bit absurd. Particularly considering how important this issue obviously is to the forum.

Totally agree!

I have seen red posts withing 1-2hrs in topics like "Will D3 be on the New York comic thing?", while we still sit here without any information whatsoever. If it was the only topic being ignored I would not mind. But this is a general phenomenon. Even with the new Community Manager this silence is very annoying.

It seems like the make enough money to hire new staff and since money is coming in they will not panic for anything you type in here. The only thing that can bring some attention to the customers is if somehow the revenues dropped, but that is far from happening with all these whales throwing $$$ in their faces.

I think they do not consider this forum a valid source of information. They think of it as just a small % of the players that come here to mostly criticize and complain. If I am wrong, and I wish I am, prove it by posting some feedback throughout the forums.

You are totally right. It is really weird when something like this happens (a thread this popular without answer when now we have two 'developers' reading the forum). It is clear that they still don't know what to do, but they should at the very least answer this thread and give us some feedback, and maybe even giving some ETA or what are the possibilitties being discused so we can give our opinion (maybe even help them a little!!!).

This theme has been discused in the past and we know they want to do something, but it has passed more than two months (maybe even more than three) since C.Marvel and Deadpool where introduced, and you can't still win any of them in tokens. The only one that was introduced after these ones was Fury becuase he was just the third 4* and they had more percentage to share...

Unknown

Maybe there has been no responces because they want to keep it hush hush as part of some big event, like one they eluded to in the Anevercery thread.

Shea, or monkeys may come out of my butt.

Unknown

Ghast - Can we get Doc Ock added to the title?

orionpeace

But there would be a huge value in coming here and dropping hints.

"Hey guys! We are listening. We think you will be pleased soon. Keep the faith!"

Yet, they haven't done that.

So, my money is on them having no idea how to resolve this issue and no timeline. The ultimate answer to this problem will have a direct effect on their number one money maker: Packs. They don't want to screw that up.

Unknown

I remember that the frustration with this started back when there were THREE characters left out of the pool, one of those three being Fury!
Now there's SIX, not counting Fury. This is getting ridiculous.

If something doesn't happen soon, I'm going to write a sternly-worded letter to my congressman.

Unknown

Can ANYONE fill me in?

What's the friggin point of the whole "topic going green" system, if "green" topics are ignored in exactly the same way that all the other "non-green" topics are?

Anyone? Bueller?

Unknown

AJBCLF wrote:

Can ANYONE fill me in?

What's the friggin point of the whole "topic going green" system, if "green" topics are ignored in exactly the same way that all the other "non-green" topics are?

Anyone? Bueller?

It's not easy being green.

Unknown

There is no point, only green.

Unknown

What's really puzzling is that they should have been well-aware of the issue long before the forum started complaining about it. Every single time they added new characters to the token pool, was there not a single dev who had the foresight to think even just one step ahead? Or did they go with the "kick the can down the road" approach, praying that by way of magic the problem would solve itself someday?

Unknown

gobstopper wrote:

was there not a single dev who had the foresight to think even just one step ahead?

The answer is a resounding NO

LordWill

gobstopper wrote:

What's really puzzling is that they should have been well-aware of the issue long before the forum started complaining about it. Every single time they added new characters to the token pool, was there not a single dev who had the foresight to think even just one step ahead? Or did they go with the "kick the can down the road" approach, praying that by way of magic the problem would solve itself someday?

I think they did this with a number of game issues. They painted themselves into a corner and are now stuck. Which leads to some bigger questions about how they go about planning and development in general.

I'm not sure why no one ever said this could be a problem. As a developer it would make sense to be able to plan ahead while developing the game so as not to have to totally rewrite portions of the game that are going to be an issue down the road. If you constantly have to go back and "Fix" things because of lack of planning, it shows maybe someone else needs to really be in charge of planning. (Sorry Will) All I can do is think maybe, just MAYBE they realized how poorly they have planned and are really wanting to make a lasting "good" fix so it won't be an issue down the road. If that is the case, they need only to look at the forums which give ample ideas of how to correctly fix this issue and prevent it from happening again.

I'm hoping they can get it wrapped up sooner than later...but from what ICE just said, doesn't look like this is going to be fixed anytime soon. So probably a good 2-3 months from now.

CrookedKnight

My guess is that there's a corporate mandate to keep making new characters because they sell a lot of roster spots, event tokens and power upgrades at each release, and the dev team (which we know is small) gets left to figure out how to handle the logistical fallout in, essentially, their spare time.

xKOBALTx

Still in discussion. Boo-urns.

IceIX wrote:

All the word I can give you at the moment is that it's actively on the whiteboards for implementation. What that actually means though is that we're discussing and poring over numbers as to the "right" way to do things. The big problem that we've run into (that gets worse as we go on) is adding so many characters to a pack means that each character has so little chance that players can never collect them all without being a real estate tycoon or an oil baron (or both). That's obviously not good for the game. But then, so is not having the characters available at all. I'm 100% sure that we'll share info about a solution when we have a solid one that we're going to implement. We just don't have that one quite yet.

NorthernPolarity

LordWill wrote:

gobstopper wrote:

What's really puzzling is that they should have been well-aware of the issue long before the forum started complaining about it. Every single time they added new characters to the token pool, was there not a single dev who had the foresight to think even just one step ahead? Or did they go with the "kick the can down the road" approach, praying that by way of magic the problem would solve itself someday?

I think they did this with a number of game issues. They painted themselves into a corner and are now stuck. Which leads to some bigger questions about how they go about planning and development in general.

I'm not sure why no one ever said this could be a problem. As a developer it would make sense to be able to plan ahead while developing the game so as not to have to totally rewrite portions of the game that are going to be an issue down the road. If you constantly have to go back and "Fix" things because of lack of planning, it shows maybe someone else needs to really be in charge of planning. (Sorry Will) All I can do is think maybe, just MAYBE they realized how poorly they have planned and are really wanting to make a lasting "good" fix so it won't be an issue down the road. If that is the case, they need only to look at the forums which give ample ideas of how to correctly fix this issue and prevent it from happening again.

I'm hoping they can get it wrapped up sooner than later...but from what ICE just said, doesn't look like this is going to be fixed anytime soon. So probably a good 2-3 months from now.

Not necessarily true: the current token system isn't necessarily an indication of poor planning. When you're releasing a new product, sometimes its just better to get a quickly, not as well designed system out there so that you can start making money on your product immediately. Sure, they could have written a system that fixed this problem early on in the games lifetime, but that system wouldn't be used at all until today, and so it would have been a lot of work for not much immediate benefit. It makes more sense from a software development standpoint to just release a simple system that has been designed such that it can be reworked later should any issues like what we're seeing now occur, and I'm pretty sure thats whats the current system is.

Also from their perspective, the only people who care about this heroic token issue in the first place are f2p players hoarding heroic tokens, which doesn't make them any money. People that want new characters can open event tokens for the new characters, so this barely impact their cash flow at all (who seriously isn't buying heroic tokens now because of this issue: those types of players wouldjust buy event tokens instead): ergo, its not a high priority. There also must be pressure from the higherups to focus on what makes the money (new characters, as obviously seen from the anniversary update releasing not new events, but new characters instead).

Unknown

I suspect this is institutional deadlock - there isn't a single, obvious, solution, no one wants to be responsible for making a choice that doesn't pan out, and nobody has an incentive to make a decision quickly, since it isn't exactly a crisis. It happens a lot at companies put into a position where they essentially have to choose the lesser of two evils (here, between making 3*s potentially too easy to acquire and too hard); the easiest solution, that you'll rarely get in any trouble for, is to postpone making the decision.

Unknown

NorthernPolarity wrote:

Also from their perspective, the only people who care about this heroic token issue in the first place are f2p players hoarding heroic tokens, which doesn't make them any money. People that want new characters can open event tokens for the new characters, so this barely impact their cash flow at all (who seriously isn't buying heroic tokens now because of this issue: those types of players wouldjust buy event tokens instead): ergo, its not a high priority.

Not necessarily. There are probably people who would be buying regular heroics at the daily deal - which should be one of the "bread and butter" purchases - who aren't bothering to anymore because of the token selection. There are a lot of ways that fixing the token issue would be easy to monetize; it's just the forumites aren't the best examples of that. Granted, we're the ones complaining the hardest about it. But for every one of us complaining about tokens there's probably several people who's be buying the daily deal or the occasional 10-pack who isn't because of this.

LordWill

My point is that is much easier to plan for the future when you are working on a project than have to go back and do twice as much work to get the "new" idea to work with the current system. So I get what you are saying. Maybe it really was a money decision, I don't know.

It just seems to be a like a problematic pattern. IE. When the game first came out you needed multiple covers in each color to level up your character in that power (I came in right after they changed it) then they changed it, they had no respec option, etc. So yes eventually those issues were addressed and I am sure this one will be as well. If time is such a valuable asset in a small dev team, it would make sense at least to me to not have to constantly go back and "fix" things so I could concentrate on things that DO make money.

CrookedKnight

I pointed this out in the anniversary thread too, but if new characters are impossible to upgrade, those of us who don't pay for tokens but do pay for roster slots can stop expanding our rosters for each new release and instead just sell off the new character after his/her featured PvE, secure in the knowledge that all we're losing is a permanently 2/0/1 (or whatever) piece of dead weight.

Unknown

AJBCLF wrote:

Ghast - Can we get Doc Ock added to the title?

I had to shorten Captain to Cap to make Beast fit. I could shorten Deadpool to DP but that will just elicit jokes about when I am going to be double-penetrated.*

*January. Don't ask.