R327 Initial Loading Screen Bug (Aug 7th Update)

DAZ0273

@DeNappa said:

@DAZ0273 said:

@DeNappa said:
I didn't know about it but it auto-updated just now and now i'm stuck.

Sigh.

Maybe you could have pulled R327 from the stores, you know. I mean it's been like 1 or 2 days since the release and this was immediately known.

😐

// edit:
I tried uninstall reinstall. It hung on trying to restore my apple save. Restarted and then it just sent me to the tutorial like a new account. Frustrated beyond belief.

It is worth trying again to uninstall and reinstall. It failed for me first time but worked second.

Yeah fortunately second time uninstall/reinstall worked for me.

First impression is that it's a sidegrade at best. Marginally faster in some places, while more frequently crashing than R326. 😅

I'm getting a little bit of lag but not too bad. Didn't get any Maker shards but that is nothing compared to those who can't even play the game.

We should also really be getting same updates here as is on Discord

Blackstone

@Itsmeabxab said:
This game has become such garbage, it’s gotten worse and worse the last few years and you finally killed it. Congrats for chasing away a vet that’s been here since the start and was never afraid to spend. Way to fumble the bag fellas. Deleted the app and that’s the end.

I wish you the best in your future endeavors.

Blackstone

Once, when I was a teenager and working on a roof with my dad, I stepped on a bad spot and fell through the roof.

Fortunately, i wasn't hurt, though the homeowner was shocked.

Anyway, I inadvertently made the problem worse while we were trying to fix things.

Anyway, tiny kitty happens. I've gotten frustrated with the issues lately as well, but I'm willing to give it time.

Bullroarer

@UnityGamer said:
I, too, am affected by the loading screen bug. I cannot go further because if I do, I lose all my data. Got this message after attempting to delete to be able to reinstall:

"Delete Marvel Puzzle Quest? Deleting this app will also delete its data."

I would have to start all over from scratch to continue, saying goodbye to my old data. Even with my knowledge of my username, I would have to recollect all the heroes I know I had and lost. 180 slots as of this writing.

Have you chosen a backup option?

If you have then you'll be able to restore your account from that.

On Android devices you can use either Facebook backup or Google backup.

On iOS devices you can use either Facebook backup or Apple backup.

As long as you have backed up your game then you'll have an option to restore your account from your backup if you've made one.

If you've used Facebook backup then you'll need to have access to that Facebook account, obviously.

Bullroarer

@turbomoose said:
With the successful restart I’ve noticed that the new character quests have gone so maybe the new character is what caused the bug

Close and restart the app and those quests should reappear for you.

Bullroarer

@PuckThief said:

@DAZ0273 said:

@PuckThief said:
Sorry. I’m not taking the chance on a reinstall. What a disaster this game has been recently.

Do you have the game backed up? Even if you don't as long as you know your in game name CS can find your account and then you go through the following steps of playing a match or two until you are prompted to make a new account name, tell CS what that account name is and what your original account name was and they can restore your existing account.

I have the game backed up via Facebook. I’m still not chancing a reinstall because a few of my alliance mates have had trouble getting their accounts back.

One of them has been in limbo for a couple of WEEKS. It shouldn’t take that long, which doesn’t make me trust CS at all.

So, no thank you to reinstalling.

Thanks for trying to help. I appreciate it.

Facebook backup has worked fine for me (and others I know) both on iOS and Android devices.

The main thing is to use the Facebook restore option that's available before the tutorial starts. It's right after the tick box to accept the terms and conditions of play.

(If you've got to the tutorial then you've gone a step too far and should delete, reinstall, and restart again.)

Obviously make sure that you have access to the relevant Facebook account before you go down this route.

From installation to account available and playable, the whole process only takes about a couple of minutes.

Good luck whatever you decide to do.

Bullroarer

@Yepyep said:

@Bullroarer said:

@Yepyep said:
I'm not even part of an alliance, anymore. This is what I get. I'm a brand new account.

Did you get a restore account option when the game was loading?

Not that I recall, but I'm also not familiar with deleting this app and reinstalling it. Until recently, it worked perfectly well.

Have you got things working yet, @Yepyep?

I can talk you through the process if necessary.

jredd

any timeframe on fixing this? it's not a priority?

jafo1uk

At least there is a silver lining 😉 a "profitable" extra bug 😉

Dayraven

any timeframe on fixing this?

I’d guess it is a very high priority but the first problem is understanding the bug. By contrast, the “missing textures, retro rewards, and other character released patch data” they’re dealing with is likely a much better understood issue so easier to carry on with.

(Not saying this is a good situation at all, this just seems a plausible reason for not offering a timeframe. I’ve been affected by the bug myself, though I was able to switch to another device where the update works.)

Waltzink

Still nothing for me. Can log onto my Macbook and my game is saved via Apple but it won't log into Facebook saying "Facebook sign in needs tracking to be enabled" but nowhere to do that.

DAZ0273

@Waltzink said:
Still nothing for me. Can log onto my Macbook and my game is saved via Apple but it won't log into Facebook saying "Facebook sign in needs tracking to be enabled" but nowhere to do that.

If your game is saved via Apple I think you need to sign on with your Apple ID? Sorry not on iOS so don’t know for sure but it is an either/or not a choice of both.

bluewolf

Today I went looking and found how to verify that you use Apple backup for MPQ

Go to settings. Click the account name (your name probably). Click “sign in with Apple”. Look for MPQ. If you see it, you do.

I suppose it’s possible someone might have it set up and switched to FB and Apple still has the toggle on. But if you never used FB (or not in a long time) then you should be 100% good.

Waltzink

@bluewolf said:
Today I went looking and found how to verify that you use Apple backup for MPQ

Go to settings. Click the account name (your name probably). Click “sign in with Apple”. Look for MPQ. If you see it, you do.

I suppose it’s possible someone might have it set up and switched to FB and Apple still has the toggle on. But if you never used FB (or not in a long time) then you should be 100% good.

So yesterday on my android I did the uninstall/reinstall and logged in fine. What I'm thinking is after this mess my save was written over. So I just need to somehow save on an iOS device to Facebook, then reinstall on my android and try to pull my save when it asks. Total pain.

Hellblazer666

@Dayraven said:

any timeframe on fixing this?

I’d guess it is a very high priority but the first problem is understanding the bug. By contrast, the “missing textures, retro rewards, and other character released patch data” they’re dealing with is likely a much better understood issue so easier to carry on with.

(Not saying this is a good situation at all, this just seems a plausible reason for not offering a timeframe. I’ve been affected by the bug myself, though I was able to switch to another device where the update works.)

They will probably break something else when they fix this