Please stop blaming the Devs
Comments
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NeonBlue said:Straycat said:Dragon_Nexus said:JHawkInc said:At no point is a lack of communication an excuse for toxic behavior.
VIP rewards don't list communication as a perk
So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
They could communicate better on these forums for sure. Being hostile over a lack of communication on every aspect of their design choices however is ridiculous.1 -
HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
1. (~6 months): Balance. They have not attempted to balance a character since they nerfed 3* Gambit and failed to nerf 5* Gambit. Other balance issues are slightly less controversial, like G/G/M.
2. (1-2 months): Steam UI. They have said they do not intend to revert Steam UI despite a consensus among Steam players that they should. They have said Steam does not make enough money for them to care. Despite being an "excuse," we've essentially been told we don't matter and that it's okay for them to ignore us since we're not as profitable as mobile.
3. (at least 3 months): Lack of new events/recycled content/missed opportunities. For a Marvel game, we expect a certain amount of new content, especially during hallmark periods (such as release of IW). As a player base, we've come to expect a certain level of recycled content during uneventful periods. However, we also expect that when there are big Marvel events coming up, the devs of MPQ will respond in kind. For instance, the Wakanda event was a step in the right direction, but the nodes defaulted to the same Dark Avengers and teams we fight in every other story event.
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tiomono said:NeonBlue said:Straycat said:Dragon_Nexus said:JHawkInc said:At no point is a lack of communication an excuse for toxic behavior.
VIP rewards don't list communication as a perk
So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
They could communicate better on these forums for sure. Being hostile over a lack of communication on every aspect of their design choices however is ridiculous.
I hate to break it to you, but did you know that when a store gives free samples, it's not because they're super good people. Also, does that mean if I do decide to pay, I now have a right to complain? Because I've bought VIP for 4 months straight, and bought all of the SCL packs + the $20 HP sale. I've spent ~$150, so now I'm a paying customer, and yet they don't fix stuff I want them to fix. Unless you think that all my purchases were actually "donations"0 -
HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
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When people talk about "The Devs", the "Management, Sales/Marketing, and/or other bean counters" are included in that set. They are ALL responsible for the game's design, and they ALL should be have accountability on the game's success.
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NeonBlue said:tiomono said:NeonBlue said:Straycat said:Dragon_Nexus said:JHawkInc said:At no point is a lack of communication an excuse for toxic behavior.
VIP rewards don't list communication as a perk
So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
They could communicate better on these forums for sure. Being hostile over a lack of communication on every aspect of their design choices however is ridiculous.
I hate to break it to you, but did you know that when a store gives free samples, it's not because they're super good people. Also, does that mean if I do decide to pay, I now have a right to complain? Because I've bought VIP for 4 months straight, and bought all of the SCL packs + the $20 HP sale. I've spent ~$150, so now I'm a paying customer, and yet they don't fix stuff I want them to fix. Unless you think that all my purchases were actually "donations"
And you got exactly what you paid for when you made your purchases. They were not donations, it was your money for digital goods in the exact amount you paid for. You made purchases with your knowledge of what you were getting and decided it was worth it because of your enjoyment of the game.
A game company like this has the right to change or not change anything about their product on the fly as they see fit. We all should know this by now. So any purchase or decision you make in the game should factor that in.
Even if they gut a feature and nerf it to the ground or even remove it entirely. That is their decision. If a player cannot live with that they should not spend. If a player wants to claim that because they gave the game money now they have the right to insult the makers of the game because something is not how they want it, that is silly.0 -
The rockett said:HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.0 -
tiomono said:NeonBlue said:tiomono said:NeonBlue said:Straycat said:Dragon_Nexus said:JHawkInc said:At no point is a lack of communication an excuse for toxic behavior.
VIP rewards don't list communication as a perk
So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
They could communicate better on these forums for sure. Being hostile over a lack of communication on every aspect of their design choices however is ridiculous.
I hate to break it to you, but did you know that when a store gives free samples, it's not because they're super good people. Also, does that mean if I do decide to pay, I now have a right to complain? Because I've bought VIP for 4 months straight, and bought all of the SCL packs + the $20 HP sale. I've spent ~$150, so now I'm a paying customer, and yet they don't fix stuff I want them to fix. Unless you think that all my purchases were actually "donations"
And you got exactly what you paid for when you made your purchases. They were not donations, it was your money for digital goods in the exact amount you paid for. You made purchases with your knowledge of what you were getting and decided it was worth it because of your enjoyment of the game.
A game company like this has the right to change or not change anything about their product on the fly as they see fit. We all should know this by now. So any purchase or decision you make in the game should factor that in.
Even if they gut a feature and nerf it to the ground or even remove it entirely. That is their decision. If a player cannot live with that they should not spend. If a player wants to claim that because they gave the game money now they have the right to insult the makers of the game because something is not how they want it, that is silly.
Also, keep in mind that I'm not advocating for attacking the developers on a personal level. I think people who do that are degenerates. I have thus far criticized only their decisions as a whole, and how their inaction makes them weak developers. However, just like a customer has the opportunity to write a review of a product they are unsatisfied with, I have the right to criticize the direction the creators have decided to take the game, and I have the right to expect them to change things based on my criticisms. Whether or not they do so is up to them, but telling me that I don't deserve to say anything about the product I invested in because I'm not its creator is ignoring all of modern consumerism.4 -
NeonBlue said:tiomono said:NeonBlue said:tiomono said:NeonBlue said:Straycat said:Dragon_Nexus said:JHawkInc said:At no point is a lack of communication an excuse for toxic behavior.
VIP rewards don't list communication as a perk
So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
They could communicate better on these forums for sure. Being hostile over a lack of communication on every aspect of their design choices however is ridiculous.
I hate to break it to you, but did you know that when a store gives free samples, it's not because they're super good people. Also, does that mean if I do decide to pay, I now have a right to complain? Because I've bought VIP for 4 months straight, and bought all of the SCL packs + the $20 HP sale. I've spent ~$150, so now I'm a paying customer, and yet they don't fix stuff I want them to fix. Unless you think that all my purchases were actually "donations"
And you got exactly what you paid for when you made your purchases. They were not donations, it was your money for digital goods in the exact amount you paid for. You made purchases with your knowledge of what you were getting and decided it was worth it because of your enjoyment of the game.
A game company like this has the right to change or not change anything about their product on the fly as they see fit. We all should know this by now. So any purchase or decision you make in the game should factor that in.
Even if they gut a feature and nerf it to the ground or even remove it entirely. That is their decision. If a player cannot live with that they should not spend. If a player wants to claim that because they gave the game money now they have the right to insult the makers of the game because something is not how they want it, that is silly.
Also, keep in mind that I'm not advocating for attacking the developers on a personal level. I think people who do that are degenerates. I have thus far criticized only their decisions as a whole, and how their inaction makes them weak developers. However, just like a customer has the opportunity to write a review of a product they are unsatisfied with, I have the right to criticize the direction the creators have decided to take the game, and I have the right to expect them to change things based on my criticisms. Whether or not they do so is up to them, but telling me that I don't deserve to say anything about the product I invested in because I'm not its creator is ignoring all of modern consumerism.
I periodically forget not to get into these kind of conversations.
**Removed inappropriate reference - Ducky0 -
NeonBlue said:So, some people mistrust them, and now they have a free pass to not listen to us? We're asking them to do things because that is our prerogative as players, and their job is to respond. This relationship is the same across all live service games. They have chosen not to address our concerns for a significant amount of time, so just as they have chosen to ignore us, we have chosen to call them out. Expecting them to throw us a bone at least once every few months doesn't seem like an unreasonable or herculean task.
And yes, it would be onto the next problem. Imagine if you had an apartment, and the devs were the landlords. If there were a bunch of problems, like no water, no electricity, problems with heating, and your landlord refused to fix them because it would be too much of a hassle for them, would you accept that? As long as MPQ has problems, players will always ask for a fix. It's the devs responsibility to address them, regardless of how nice we are to them.
You are entitled to pve, pvp, and the store. You are not entitled to anything beyond that. Really, we aren't entitled to the game at all. They could shut it down whenever, and I don't know how much they are required to refund.
You have a right to criticize, absolutely, but you shouldn't expect them to change accordingly
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So you said this:So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
And I took "ridiculous" to mean I shouldn't have the right to do it. Unless you had a different message and meaning for the word0 -
NeonBlue said:So you said this:So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
And I took "ridiculous" to mean I shouldn't have the right to do it. Unless you had a different message and meaning for the word
Yelling as in overly aggressve and hostile. By all means let them know what frustrates you or is broken, or what diminishes your interest in their product. But treat them with a common decency you should give to another person. That is my point.0 -
Straycat said:NeonBlue said:So, some people mistrust them, and now they have a free pass to not listen to us? We're asking them to do things because that is our prerogative as players, and their job is to respond. This relationship is the same across all live service games. They have chosen not to address our concerns for a significant amount of time, so just as they have chosen to ignore us, we have chosen to call them out. Expecting them to throw us a bone at least once every few months doesn't seem like an unreasonable or herculean task.
And yes, it would be onto the next problem. Imagine if you had an apartment, and the devs were the landlords. If there were a bunch of problems, like no water, no electricity, problems with heating, and your landlord refused to fix them because it would be too much of a hassle for them, would you accept that? As long as MPQ has problems, players will always ask for a fix. It's the devs responsibility to address them, regardless of how nice we are to them.
You are entitled to pve, pvp, and the store. You are not entitled to anything beyond that. Really, we aren't entitled to the game at all. They could shut it down whenever, and I don't know how much they are required to refund.
You have a right to criticize, absolutely, but you shouldn't expect them to change accordingly
Again, I am 1000% against people who attack the devs personally, but asking the devs for changes and fixes to their game is part of a game's growth. People have two options: pressure the devs with constant feedback, or quit. If we don't at least attempt to consistently show our displeasure at their current direction, then we've got no chance at building a better game.0 -
tiomono said:NeonBlue said:So you said this:So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
And I took "ridiculous" to mean I shouldn't have the right to do it. Unless you had a different message and meaning for the word
Yelling as in overly aggressve and hostile. By all means let them know what frustrates you or is broken, or what diminishes your interest in their product. But treat them with a common decency you should give to another person. That is my point.0 -
NeonBlue said:tiomono said:NeonBlue said:So you said this:So yelling at them for giving you free stuff you didn't ask for is ridiculous. Yelling at them for not fixing what you feel is broken (when you are viewing the problem without seeing the whole picture) is ridiculous.
And I took "ridiculous" to mean I shouldn't have the right to do it. Unless you had a different message and meaning for the word
Yelling as in overly aggressve and hostile. By all means let them know what frustrates you or is broken, or what diminishes your interest in their product. But treat them with a common decency you should give to another person. That is my point.
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tiomono said:The rockett said:HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
i am glad you brought this up. This is a perfect example of a major issues that affected more than a few, even though I had people telling and yelling at me just to let it go, of what happens when you are relentless.
For those who don’t know, their was a major issue with Strange Sights Door 1 Sub 1. It would not give you points for the boss node. You would miss out on the 1200 from this door.
The first time it happened I came here and reported like a good ol beta tester. I sent emails to CS on this and PMed then the data. Once I saw it, I took SS of everysub right before it ended and the main LB. I missed the top 10 but with those 1200 points I would have gotten top 5. I missed out on top 5 rewards with proof of THEIR mess up. They sent out mass compensation and they would not do anything for me.
2nd time it ran, oh boy you know I was ready. Same issue. Came here and reported it again. Went on Discord and did the same. Provided CS and some other people I will not name all the SS to show what the issue was. While I did this people said this is a small amount of people and I should not get mad over this. Again, got 10th but this time I would have gotten 1st. CS was working on compensation and I even escalated this to many people. They told me they would take care of this since I had proof. They stop replying to my emails on this and got nothing
3rd time it ran, I decided to try something else and that is when I went off the deep end and “created” the Beta Teaters Network or BTN for short. I did not let up. Posted it here, Line and Discord. I tried to be nice but still nothing was done and I was told some things that I cannot say. Somebody reached out to me again and I provided all the SS again for this. This time, because I never let up, they did send out compensation for all that this affected. This was the first time I know they really did take care of everybody. It was amazing and to be honest how it should be handled in my eyes. They found the issues because we did not give up on this.
Here is my point. I don’t care who makes the mistakes or how they happen, stuff happens. It is all about how you react and how quickly.
Yes I might come across as brash at times, but I love this game. I am very passionate about this game. I have invest way too much money into this game. I am not very happy with the current path that we seem to be on with some things and it is upsetting. Too many long time friends, 3+ years, leaving the game and deleting Line. Just gone. Some of this is because they are not happy in what is going on and they haven’t been. So while some might not agree with some of the things I suggest or say, at the end of the day I just want this game to keep going and be fun again.
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tiomono said:The rockett said:HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
That's against the forum rules. You can't just bump a thread unless you have constructive to add, and "still broken" isn't considered a sufficiently meaningful addition.And you're not allowed to comment on a thread more than x days old because whatever the thread was about may have changed. No one checks whether or not that's actually the case, it's a blanket assertion, the thread gets closed, you have to create a new one.
I'm happy to be corrected by a mod if either of these statements are inaccurate.
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Moon Roach said:tiomono said:The rockett said:HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
That's against the forum rules. You can't just bump a thread unless you have constructive to add, and "still broken" isn't considered a sufficiently meaningful addition.And you're not allowed to comment on a thread more than x days old because whatever the thread was about may have changed. No one checks whether or not that's actually the case, it's a blanket assertion, the thread gets closed, you have to create a new one.
I'm happy to be corrected by a mod if either of these statements are inaccurate.
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tiomono said:Moon Roach said:tiomono said:The rockett said:HoundofShadow said:Can you list down what the problems or concerns you expect them to address and for how long have those problems not being addressed? For example you could write something like this:
1. Problem 1. Happening for 3 months
2. Problem 2. Happening for 6 months
Etc.
That's against the forum rules. You can't just bump a thread unless you have constructive to add, and "still broken" isn't considered a sufficiently meaningful addition.And you're not allowed to comment on a thread more than x days old because whatever the thread was about may have changed. No one checks whether or not that's actually the case, it's a blanket assertion, the thread gets closed, you have to create a new one.
I'm happy to be corrected by a mod if either of these statements are inaccurate.
I suspect not, because it's just repeating "still broken" and not adding anything new. But I think it depends on the mods, whatever the current guidelines are, and how they're interpreted.0 -
to the OP: That was insightful, thank you for pulling back the curtain and showing us what it's like and sharing your experience. I didn't know what a day in the life was like for a developer. That was kinda like Mr. Rodgers showing me how crayons were made.
I think I hear you saying that as a developer it's not your fault for everything that goes wrong, but the title "dev" is stuck to you and the work you do. I certainly don't want to heap false persecution onto hard working technicians, administrative professionals, or Art dept. employees who all do good work in order to produce quality product.
Thanks also for a good lesson. I will not use devs like a slur anymore. I will strive to do better about distinctions of whom my pejorative observations are directed at. More importantly; I will try and do more distinct positive praise. At the end of it MPQ is the best in it's class of match 3's. It's Marvel goes deep, there is significant original content: see Peggy Carter. Make mine MPQ!
Toxic is bluster and nonsense. The forum is awesome. quit hatin and smear campaigning against the forum. Quit looking down from the high horse on the high road to hypocrisy. People are nice and respectful, and helpful and smart and funny. The mods do they job (and how!) and the Chairpersons keep the sum total on the up and up.
go read yelp reviews to understand entitled.
Ever had food poisoning from the shrimp tempura? ever bought something and its just cheap tinykitty, or already broken in the package? ever been shook down at the airport for concessionary tax? Uber peak fare?
Just because a customer complains does not = toxic.
Just because a customer complains does not mean they aren't coming back.
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