Known Issue: Event and App Loading Issues (8/29/17)

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Comments

  • BlessedOne
    BlessedOne Posts: 258 Mover and Shaker
    My points for Revolt Against the Consulate are wrong on the screen. I received my AKH rare for collecting the 55 points, however.
    You can see the error in this picture.
    Seems like the points are adding up correctly outside the battles.
    The number of disconnects and Something went wrong errors obviously is effecting the current score total.

  • Corn_Noodles
    Corn_Noodles Posts: 477 Mover and Shaker
    To everyone having issues: make sure you fill out a support ticket.
  • Corn_Noodles
    Corn_Noodles Posts: 477 Mover and Shaker
    edited September 2017
    Someone on Discord posted a response from D3 support regarding the joining errors. Supposedly, the error is occurring because it is trying to join a full bracket. Doesn't explain the errors on fetching events (or ending matches).
  • Hesturk
    Hesturk Posts: 73 Match Maker
    rafalele said:
    Ohboy said:
    I got awarded every point after canceling. 
    It does work if you are canceling a something went wrong screen that appeared after recollecting ribbons, if not, I have received the lost points after a win in the same event.
    After being finally able to get Into the event, I confirm the above to be true, at least on my side, I can even add that I also go points  after hitting cancel, before it tells me how many ribbons I won. I can't still join Training ground 
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Corn Noodles said:
    Someone on Discord posted a response from D3 support regarding the joining errors. Supposedly, the error is occurring because it is trying to join a full bracket. Doesn't explain the errors on fetching events (or ending matches).
    I have received the email answer to my ticket saying the same and I have answered them that is not the issue when starting the app and finishing matches.
  • Furordraco
    Furordraco Posts: 142 Tile Toppler
    Sent a ticket...let's see what happens. Lost around 20 points up till now
  • ElfNeedsFood
    ElfNeedsFood Posts: 944 Critical Contributor
    It seems there is a new version of the app. No real release notes, but hopefully this addresses the retry errors?
  • Corn_Noodles
    Corn_Noodles Posts: 477 Mover and Shaker
    It appears the errors are most likely server-related, so the new client won't do much for that.

    I still cannot join events even after update.
  • ElfNeedsFood
    ElfNeedsFood Posts: 944 Critical Contributor
    I still get some prompts but just one or two retries gets the match to register. Haven't lost any matches since the update. 
  • Steeme
    Steeme Posts: 784 Critical Contributor

    Just as an update:  I gave up yesterday after playing 2 matches and getting no score, then playing 1 match 4 hours later and still not getting a score.

    I just logged in now and played a match, now it looks like all of my points have been registered.  I was at 111 points and played one match, then my score jumped to 139, indicating that the 3 previous matches in fact did register correctly in the database.

  • TheDragonHermit
    TheDragonHermit Posts: 465 Mover and Shaker
    So I started having the something went wrong error again, anyone else?
  • TheDragonHermit
    TheDragonHermit Posts: 465 Mover and Shaker
    HoR is coming up again, everyone ready for something to go wrong?
  • HypnoticSpecter
    HypnoticSpecter Posts: 190 Tile Toppler
    Yeah, I got this error a bunch of times when I collected my FiRF prize abput an hour ago. It will be pretty egregious if they don't have it fixed yet.
  • rafalele
    rafalele Posts: 876 Critical Contributor
    I had it on HOR event but after pressing cancel button before getting ribbons I received my rewards.

    This is a new behavior, that unless in this case, worked better than before.
  • TheDragonHermit
    TheDragonHermit Posts: 465 Mover and Shaker
    I keep on getting it, training grounds after a battle, trying to get into HoR, even trying to check out my Walkers to level them up. I don't dare actually try leveling them up because I have lost 750 runes to this error, thrice 250 each time after some TG.
  • TheDragonHermit
    TheDragonHermit Posts: 465 Mover and Shaker
    So I decided to try grinding story mode, beat the critter and "Something Went Wrong". I am getting really worried about the game if this error keeps on persisting like this. More than anything else lockout errors are making me worry about the future of the game
  • Ohboy
    Ohboy Posts: 1,766 Chairperson of the Boards
    Seems to be an individual server issue.

    I've noticed some people are affected a lot more than others. Probably connected to a different server. 

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