Known Issue: Event and App Loading Issues (8/29/17)

24

Comments

  • TheDragonHermit
    TheDragonHermit Posts: 465 Mover and Shaker
    This seems to come up every time HoR comes along. I know the flaws in post hoc ergo propter hoc but this is feeling like there might be something in the event that is causing instability.
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Just now impossible to start the app.
  • Emanon2000
    Emanon2000 Posts: 156 Tile Toppler
    edited September 2017
    Big bang baby, it's a crash, crash, crash
    I wanna cry but I gotta laugh
    Orange crush mama is a laugh, laugh, laugh

    This moment brought to you by Stone Temple Pilots...

    ....Since I am unable to even open up the App....  

    Error - Something Went Wrong.

    (Wait ... its up!.... no... no.. no.. its down.  Up?  Down...  Get my Reward!  Crrrrash.... try again, try again, try again... Got em!  ... And we are down again.)
  • Furordraco
    Furordraco Posts: 142 Tile Toppler
    Can't log in game. Been half n hour now
  • Phillmoore
    Phillmoore Posts: 207 Tile Toppler
    Same her after every ending event and sometimes at starting also. UK k maybe not region specific. Retry and something went wrong all the time
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    Finally got into the game.  First game, first win: "Something went wrong...". I'm getting sick of this.
    @Brigby is anyone working on this?
  • rafalele
    rafalele Posts: 876 Critical Contributor
    edited September 2017
    Again "Something went wrong" screen after winning a battle in HOR event. Result, battle lost.

    Also having errors while trying to start the app, while loading events screen (even Training grounds), when joining battle, almost anything in the game needs more than one attemp to get in.

    @Brigby could this be related with specific database maintenance tasks? Someone was trying to solve something in the server? 
  • Dave808
    Dave808 Posts: 55 Match Maker
    HOR will not open for me at all. Every time I try to join I get the dreaded error screen that we are all getting so used to seeing these days. 
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Again just now "Something went wrong" screen after winning a battle in Training grounds.
  • wickedwitch74
    wickedwitch74 Posts: 267 Mover and Shaker
    Can anyone actually play a PvP match? I haven't been able to since about 8AM (PST).
  • HypnoticSpecter
    HypnoticSpecter Posts: 190 Tile Toppler
    edited September 2017
    I can if I click through the error message enough times. Still, this is pretty bad. Needs to be addressed now, not after everyone gets back from Hascon.
  • Caeman
    Caeman Posts: 65 Match Maker
    Same here. Yeah, cancelling the match after winning will have the game come out of "Something went wrong" but does not give the points or rewards for winning the match, and still removes one node charge. I've lost about 50-70 points due to these errors.
  • Hesturk
    Hesturk Posts: 73 Match Maker
    Seriously  if you guys care about  the game, give us a huge compensation unless you miraculously  fix this instantaneously.  Being unable to obtain top reward because of this stupidity  has no word to describe how frustrating  and how irresponsible this is.
  • Daddystyx
    Daddystyx Posts: 103 Tile Toppler
    Same error all day.   Any status?
  • shteev
    shteev Posts: 2,031 Chairperson of the Boards
    Level with us, @Brigby... there's no-one working on the app now, right?
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    According to his update, @Brigby is out until next Monday. Apparently nobody else there can communicate?
  • Steeme
    Steeme Posts: 784 Critical Contributor
    edited September 2017

    I get the Something went wrong... error after every match.

    I click Retry a few times, then Cancel.  If there is no Cancel button, I click the Back/Return button on my phone.

    Points for winning are always awarded.  I have yet to drop a point using this method.


    Game seems like it's in a complete tailspin now.  Can't help but picture the two Asian pilots from Indiana Jones and the Temple of Doom when they sneak by and jump out of the plane.

    Banzai!



    Edit:  Just played 2 nodes after the 5:00am EST refresh, and was awarded no points for either match.

  • Hesturk
    Hesturk Posts: 73 Match Maker
    Steeme said:

    I get the Something went wrong... error after every match.

    I click Retry a few times, then Cancel.  If there is no Cancel button, I click the Back/Return button on my phone.

    Points for winning are always awarded.  I have yet to drop a point using this method.


    Game seems like it's in a complete tailspin now.  Can't help but picture the two Asian pilots from Indiana Jones and the Temple of Doom when they sneak by and jump out of the plane.

    Banzai!

    I did exactly the same, no points awarded to me.
  • rafalele
    rafalele Posts: 876 Critical Contributor
    I have lost the rewards and points of 3 matches I had won in HOR event because "Something went wrong" screen appeared.

    No matter what I do after  "Something went wrong" screen rewards and points are lost.
  • HypnoticSpecter
    HypnoticSpecter Posts: 190 Tile Toppler
    When that happens, I've found that once you win a match without any errors occurring, the missing points are reflected in your total. It's like the app doesn't detect your wins until you can get all the way through the end-of-match process without an error. 

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