For Phone Users: If you're data is backed up on Facebook, try uninstalling and reinstalling Marvel Puzzle Quest. If you're not using the most recent version of your operating platform, try updating your operating platform. The developers recently had to make some coding changes for the newest version of Android and iOS, so there might be some incompatibilities.For Steam Users: Try to "Verify" the installation. You can do this by right-clicking it in your Library and clicking 'Properties'. It's under the 'Local Files' tab. Try uninstalling and reinstalling Marvel Puzzle Quest. Verify your Steam Client is the most recent version. Mine says; Steam API v017, Steam package version 1416350232. You can check this under 'Help', 'About Steam'. Try flushing your DNS Cache. How to do this depends on your Operating System, but it's easy to find on Google (or you can send me a PM with your Operating System).
Demiurge_Will wrote: JVReal wrote: If you are on your phone and you are getting the connection error while connected to Wifi, switch off your wifi, you should be able to connect. My connection was 'lost' too this morning when I tried to log in. When I switched to using Data, I was able to play. Now that I'm at work, the wifi connection here is working. Seems to happen at home for me mostly. It's not your phone, it's their servers. Apparently wifi and cellular are on different servers or something. Give that a shot, and periodically check wifi because using data when wifi is available sucks big time. We're looking into these reports, but if switching from wi-fi to cellular data fixes the issue, then it's an issue with the wi-fi connection: there's nothing we could do on our end to tell the difference.
JVReal wrote: If you are on your phone and you are getting the connection error while connected to Wifi, switch off your wifi, you should be able to connect. My connection was 'lost' too this morning when I tried to log in. When I switched to using Data, I was able to play. Now that I'm at work, the wifi connection here is working. Seems to happen at home for me mostly. It's not your phone, it's their servers. Apparently wifi and cellular are on different servers or something. Give that a shot, and periodically check wifi because using data when wifi is available sucks big time.
nyark wrote: Demiurge_Will wrote: We're looking into these reports, but if switching from wi-fi to cellular data fixes the issue, then it's an issue with the wi-fi connection: there's nothing we could do on our end to tell the difference. What kind of answer is this? You make it sound like the problem is on the user's end when it's clearly not. My internet connection is fine and everything works except for your game. Are you saying you do not have load balancing servers? Everything gets routed into 1 box? Something is down on your end or requests are getting blocked.
Demiurge_Will wrote: We're looking into these reports, but if switching from wi-fi to cellular data fixes the issue, then it's an issue with the wi-fi connection: there's nothing we could do on our end to tell the difference.
DayvBang wrote: nyark wrote: Demiurge_Will wrote: We're looking into these reports, but if switching from wi-fi to cellular data fixes the issue, then it's an issue with the wi-fi connection: there's nothing we could do on our end to tell the difference. What kind of answer is this? You make it sound like the problem is on the user's end when it's clearly not. My internet connection is fine and everything works except for your game. Are you saying you do not have load balancing servers? Everything gets routed into 1 box? Something is down on your end or requests are getting blocked. That's not what he's saying at all. He's saying that if a player finds they can play over the cellular network but not over their wi-fi network, there's nothing the game could be doing to cause that. In that specific case, one of your two networks is having a problem. Maybe not right there in your home or on the closest cellular carrier antenna, but it could even be on the internet path between the access point and the game's servers.
metallicajake01 wrote: Thanks, -Jake EDIT: Please see my post earlier with all the things I've tried, there is a ton. This happens across four devices that are Windows 7 / Windows 8 with a mix of hard wired and wireless.