entrailbucket said: ThaRoadWarrior said: https://forums.d3go.com/discussion/comment/811800#Comment_811800 There's a lot going on in there. It sounds like initially Brigby said they weren't doing any cover exchanges for anyone, and then at some point they reversed course on the 550 thing, probably after whales objected.That is a public acknowledgement though! Even though it's buried in a 4 year old forum thread. If they offer this service, why doesn't everyone know about it? It's not listed in the in-game help.
ThaRoadWarrior said: https://forums.d3go.com/discussion/comment/811800#Comment_811800
“This was a temporary service that Customer Support provided through Support Tickets. We wanted to help alleviate the concern of unusable covers, but it quickly grew to consume a significant portion of their CS efforts. This was one reason why the team developed an in-game feature instead, that accomplishes the same goal, with the added benefit of applying to 2-Star, 3-Star, and 4-Star characters as well”
and
“Update: For players that have a Latest Legends 5-Star character maxed out at level 550, we will still be offering cover exchanges from the maxed out Latest Legends character to another Latest Legends character. The same is true for if players have all 3 of their Latest Legends 5-Star characters maxed out, and wish to exchange their extra Latest Legend covers for any other character cover of their choice.”
Nothing in here about this only being for whales, spenders or anything else. Just that people who max champ all the LL can exchange covers to alleviate concern about those rare unusable covers. He names both who it’s for (anyone in that situation regardless of money spent) and why they’ve done it historically (goodwill to the players and again, nothing about money spent).
Thank you @Road_Warrior for finding this and putting this issue to rest! It answers a lot of my questions. I think there has been a lot of assuming going on here, and we have been postulating answers to questions without asking whether the context is even accurate. I questioned whether this was ever a whale-only service and there’s nothing from the developers mouths that seem to indicate that was the case. Obviously whales are more likely to have 550s than non whales, so they’re more likely to take advantage of that service, but it doesn’t mean it was just for them, even if they were the prominent benefactors initially.
TheEyeDoctorsWife said: I recall playing one week recently ( anniversary week?) where all my metas were 550 like whales have every day . It was my worst gaming week here in 3 years . Boring , monotonous victories over all teams in 3 to 6 moves . Play time cut by over 50%. Why would you spend 8 years in something with zero challenge or thought needed to succeed ? To me that game would be a living hell. On a different topic of Ultron, I’m finding the Valtronaris ( can I coin that ?) team can stun lock usually in 4 moves . ( Unless I ever saw a Surfer some day ).
Daredevil217 said: I’m not going to pretend to know their reasoning but my guess (since it was stated in the Brigby quote I posted) was to cut down on all the support tickets they’d get. Everytime a OML store pops up that’s a free cover for whoever you want and another ticket submitted. Since I’m sure every character is close to a 550 by someone that’s a lot of tickets to submit. They had to draw the line somewhere for the good of their team but didn’t want to take everything away from the player at the same time. Felt like a good middle ground to me honestly. You disagree?
shardwick said: TheEyeDoctorsWife said: I recall playing one week recently ( anniversary week?) where all my metas were 550 like whales have every day . It was my worst gaming week here in 3 years . Boring , monotonous victories over all teams in 3 to 6 moves . Play time cut by over 50%. Why would you spend 8 years in something with zero challenge or thought needed to succeed ? To me that game would be a living hell. On a different topic of Ultron, I’m finding the Valtronaris ( can I coin that ?) team can stun lock usually in 4 moves . ( Unless I ever saw a Surfer some day ). I mean nobody is forcing you to use meta characters. Use more characters on your roster that aren't meta or boosted if you want more of a challenge from the game.
entrailbucket said: Daredevil217 said: I’m not going to pretend to know their reasoning but my guess (since it was stated in the Brigby quote I posted) was to cut down on all the support tickets they’d get. Everytime a OML store pops up that’s a free cover for whoever you want and another ticket submitted. Since I’m sure every character is close to a 550 by someone that’s a lot of tickets to submit. They had to draw the line somewhere for the good of their team but didn’t want to take everything away from the player at the same time. Felt like a good middle ground to me honestly. You disagree? You're assuming I'd do that. I wouldn't. I don't pull on those stores and I wouldn't even if they gave cover swaps. They're a bad deal. But besides that, how many other 550 OMLs do you think are out there? I know of about 2 or 3 among active players. That's significantly less than the number of swap tickets they had to handle during the SW/Colossus latest 3.What I know about this is that at some point well before 2018, a player with a 550 character could convert covers of that character to any other character of their choice. One day they stopped doing those, and told players who requested it that they'd only do exchanges according to the policy posted in that thread (latest 3 only). This was done during a particularly bad latest 3 that very few people wanted to buy. The whale community's assumption at that time was that they were being forced to buy bad characters. (Many of them did anyway, though)That change wasn't posted or announced anywhere that I know of. In fact, if you read that thread, the latest 3 policy significantly predates it. Where was the announcement of that policy?
Bad said: ThaRoadWarrior said: https://forums.d3go.com/discussion/comment/811800#Comment_811800 That was a good search!Now we have in there acknowledgement, reasons, and how it will work on future. I'd rather believe that, and the goodwill of CS, than other rumours talking about spenders hoarders and white glove service.I think CS doesn't deserve all that bad publicy, don't help to spread those kinds of rumours.
dianetics said: I wonder if we can get the mods to branch this discussion off into a different thread. Since it has very little to do with the boosted discussion.I don’t know who to tag for this though.
Daredevil217 said: entrailbucket said: Daredevil217 said: I’m not going to pretend to know their reasoning but my guess (since it was stated in the Brigby quote I posted) was to cut down on all the support tickets they’d get. Everytime a OML store pops up that’s a free cover for whoever you want and another ticket submitted. Since I’m sure every character is close to a 550 by someone that’s a lot of tickets to submit. They had to draw the line somewhere for the good of their team but didn’t want to take everything away from the player at the same time. Felt like a good middle ground to me honestly. You disagree? You're assuming I'd do that. I wouldn't. I don't pull on those stores and I wouldn't even if they gave cover swaps. They're a bad deal. But besides that, how many other 550 OMLs do you think are out there? I know of about 2 or 3 among active players. That's significantly less than the number of swap tickets they had to handle during the SW/Colossus latest 3.What I know about this is that at some point well before 2018, a player with a 550 character could convert covers of that character to any other character of their choice. One day they stopped doing those, and told players who requested it that they'd only do exchanges according to the policy posted in that thread (latest 3 only). This was done during a particularly bad latest 3 that very few people wanted to buy. The whale community's assumption at that time was that they were being forced to buy bad characters. (Many of them did anyway, though)That change wasn't posted or announced anywhere that I know of. In fact, if you read that thread, the latest 3 policy significantly predates it. Where was the announcement of that policy? I didn’t mean you specifically (though I find it odd you wouldn’t want any cover of your choosing). Like I said, anytime ANYONE is in a special store, that ANYONE has completed, that’s a ticket. Versus one ticket for a customer every two years when they unload a hoard- which seems much more reasonable to manage. Idk what the whale community assumed but they were clearly wrong as the service still exists today for anyone who wants it and many have taken advantage with excellent characters in LLs. As Hound says, and I totally forgot this, it was a temporary goodwill thing done by CS. So of course they wouldn’t post the “policy” as it wasn’t a black and white policy. Bad said: ThaRoadWarrior said: https://forums.d3go.com/discussion/comment/811800#Comment_811800 That was a good search!Now we have in there acknowledgement, reasons, and how it will work on future. I'd rather believe that, and the goodwill of CS, than other rumours talking about spenders hoarders and white glove service.I think CS doesn't deserve all that bad publicy, don't help to spread those kinds of rumours. This is more or less what I was saying too. But any actual evidence posted seems to be dismissed in favor of these conspiracy theories that I’ve yet to see any evidence of actually being true. Bottom line is X used to spend to get a service. Y found a way to qualify for said service without spending. EB thinks that means the service used to ONLY be for spenders and other people are “taking advantage” (steakhouse analogy), but none of that has been proven true. If they wanted to shut down swaps completely, they could have done so during the introduction of the saved cover era as they were changing up how they do things left and right. They chose to keep the service. Probably because like I said, it’s so rare when someone busts a LL hoard that they can deal with the once every two years ticket. Or, we can continue to create these unfounded accusations.
Srheer0 said: shardwick said: TheEyeDoctorsWife said: I recall playing one week recently ( anniversary week?) where all my metas were 550 like whales have every day . It was my worst gaming week here in 3 years . Boring , monotonous victories over all teams in 3 to 6 moves . Play time cut by over 50%. Why would you spend 8 years in something with zero challenge or thought needed to succeed ? To me that game would be a living hell. On a different topic of Ultron, I’m finding the Valtronaris ( can I coin that ?) team can stun lock usually in 4 moves . ( Unless I ever saw a Surfer some day ). I mean nobody is forcing you to use meta characters. Use more characters on your roster that aren't meta or boosted if you want more of a challenge from the game. I disagree.If you want good rewards for placement in PVP and PVE, you have to use meta teams. They are faster and more efficient than non meta teams. Hence being Meta. --Back on topic. Knul is very fun when boosted. Now have an excuse to use my kitty. Hela... haven't even tried when boosted. iirc the green or red don't scale well?
entrailbucket said: Daredevil217 said: entrailbucket said: Daredevil217 said: I’m not going to pretend to know their reasoning but my guess (since it was stated in the Brigby quote I posted) was to cut down on all the support tickets they’d get. Everytime a OML store pops up that’s a free cover for whoever you want and another ticket submitted. Since I’m sure every character is close to a 550 by someone that’s a lot of tickets to submit. They had to draw the line somewhere for the good of their team but didn’t want to take everything away from the player at the same time. Felt like a good middle ground to me honestly. You disagree? You're assuming I'd do that. I wouldn't. I don't pull on those stores and I wouldn't even if they gave cover swaps. They're a bad deal. But besides that, how many other 550 OMLs do you think are out there? I know of about 2 or 3 among active players. That's significantly less than the number of swap tickets they had to handle during the SW/Colossus latest 3.What I know about this is that at some point well before 2018, a player with a 550 character could convert covers of that character to any other character of their choice. One day they stopped doing those, and told players who requested it that they'd only do exchanges according to the policy posted in that thread (latest 3 only). This was done during a particularly bad latest 3 that very few people wanted to buy. The whale community's assumption at that time was that they were being forced to buy bad characters. (Many of them did anyway, though)That change wasn't posted or announced anywhere that I know of. In fact, if you read that thread, the latest 3 policy significantly predates it. Where was the announcement of that policy? I didn’t mean you specifically (though I find it odd you wouldn’t want any cover of your choosing). Like I said, anytime ANYONE is in a special store, that ANYONE has completed, that’s a ticket. Versus one ticket for a customer every two years when they unload a hoard- which seems much more reasonable to manage. Idk what the whale community assumed but they were clearly wrong as the service still exists today for anyone who wants it and many have taken advantage with excellent characters in LLs. As Hound says, and I totally forgot this, it was a temporary goodwill thing done by CS. So of course they wouldn’t post the “policy” as it wasn’t a black and white policy. Bad said: ThaRoadWarrior said: https://forums.d3go.com/discussion/comment/811800#Comment_811800 That was a good search!Now we have in there acknowledgement, reasons, and how it will work on future. I'd rather believe that, and the goodwill of CS, than other rumours talking about spenders hoarders and white glove service.I think CS doesn't deserve all that bad publicy, don't help to spread those kinds of rumours. This is more or less what I was saying too. But any actual evidence posted seems to be dismissed in favor of these conspiracy theories that I’ve yet to see any evidence of actually being true. Bottom line is X used to spend to get a service. Y found a way to qualify for said service without spending. EB thinks that means the service used to ONLY be for spenders and other people are “taking advantage” (steakhouse analogy), but none of that has been proven true. If they wanted to shut down swaps completely, they could have done so during the introduction of the saved cover era as they were changing up how they do things left and right. They chose to keep the service. Probably because like I said, it’s so rare when someone busts a LL hoard that they can deal with the once every two years ticket. Or, we can continue to create these unfounded accusations. Conspiracy theories and unfounded accusations? What are we even talking about here? What exactly do you think I'm accusing someone of? What is the conspiracy?