@mexus - as I understand it it only applies to the fivestars currently in Latest Legends.
@Markot - it's quite possible that the request gets forwarded to a specific person who handles these requests and the first response is more or less automated to make sure that person has all the info they need when your turn comes up. Just speculating.
I am planning to open my Latest Legends stash next week, so I may have to use the service then...
When an Alliance buddy contacted CS about exchanging a Latest Legends fivestar cover, the stock letter he received in response explicitly said it only applied to fivestar covers from latest legends, not fourstar covers or fivestar covers from Classic Legends. So I expect you to be shot down.
I do agree that this policy should be documented and not spread through rumors though.
mexus said: @Quebbster "as I understand it it only applies to the fivestars currently in Latest Legends."That's also my understanding, however without a segment in their official FAQ - how can I truly know? If this is a thing they're planning to continue doing it has to be defined in their regulations.That's my little OT in this thread.
They are going to tell you in very, very great detail that it only applies to 5* covers that are in latest, and also that it's only covers for the same character.
Like, 6 paragraphs of details.No, you will not get your Carol swapped.
mexus said: I do agree that this policy should be documented and not spread through rumors though. Basically this is why I sent them e-mail; I am not expecting a Carol swap but I'm hoping to see their official rules around this.My suggestions: Stop swapping possibilities for certain covers / active forum members / people who are in an alliance that has the knowledge of this. Or fix an in-game swap mechanic for unwanted latest 5* covers or maybe colorless latest 5* covers. Or by all means, keep having customers sending requests to swap covers via CS but it's that really an inconvenient way of handling this for all parts involved?
From the developers/publishers point of view, one of the objects of the game is to get us to spend money, right?
So why not create a new revenue stream by creating a function that allows users to pay hp or cp to change the color of a cover that you can't use?
I'm sure this suggestion has been made before, just the 2 cents of a guy that's been playing for a year and a half, and has spent a couple hundred bucks.
aargyle said: As much as I don't want to cost any CS folks their job, imagine how much time/money would be saved if ALL characters simply had colorless covers.
Phumade said: The point to remember is that the devs have stated that the cost of colorless covers will be 6 months of development and design change. They've said it quite a few times, that their current design architecture won't support that concept. For them to implement colorless covers, they would literally rebuild the game code from scratch.Feel free to argue the technical details of why you think colorless covers is easy to implement. But realize your arguing about something they've said is a CORE limitation of the game. Its almost like asking "Why don't we have batman in the game?"No technical reason to preclude that right? its just slap some art on a model and rewrite the powers?If the option is redesign and rewrite the code from scratch or spend X dollars more on CS swap requests (either through buying automated chat bots or staffing more CS hours). They've made a clear choice to spend more money, and the code rewrite will be for the next iteration of this game when its applied to some other licensing property
JVReal said:Colorless is the idea.a: it could be a cover pops up and you have to pick a color... and that one is the reward. b: Or you could have an exchange store (they are good at making stores) where you bring your cover and do an even trade for one of 3 choices of the exact same character. c: There are several ways to accomplish the "colorless" function of being able to choose your color without it being a wild-card cover that needs to be recoded. Heck, give a specific character token, then take that token to the token store (see, more stores for them) and trade it for the color of your choice of that cover. d: OR if you create a re-roll button for the cover that is picked, to re-roll the color until you get the color you want, then accept it.
Hah, fully embrace the RNG:
New store, all 5*s of all color available plus a 2000 ISO, a 100HP a 10CP and a bagman.
Change to sale price of a 5* cover -> one token to the new store.
Seriously though, why rock the boat, I'm working on a hoard and this is the kind of discontinuation I'd expect them to notify us after its happened...
Phumade said: The point to remember is that the devs have stated that the cost of colorless covers will be 6 months of development and design change. They've said it quite a few times, that their current design architecture won't support that concept. For them to implement colorless covers, they would literally rebuild the game code from scratch.
SnowcaTT said: I also haven't read that....have they said that...let's say theoretically....more than six months ago?