Recent Server Issues and Compensation

Unknown

post deleted for excessive swearing

Unknown

We're back to square one: who is responsible for your irresponsible spend of money? It's not rocket science, the most trivial research tells you it's ill-advised, and it is that way for 3-4 months now. And "improvements" go in the other direction.

As long as people support bad things with their money no wonder they proliferate and stay that way.

Unknown

Thank You.

Unknown

AlexBatman wrote:

Yup...you can sugar coat it all you want but the devs are TINYKITTY* and they don't give a tinykitty. We spend money/time on this tinykitty and were treated like we don't exist. I'm not racist I live in Asia and this is how it all works. Just an extension of my life. Well done d3p. You are so worth it. Ps- post above is how I feel without the need to swear...however when you take into consideration they're not even paying out the rewards they owe..and kindly ignoring you when you message them too, swearing somehow helps.

Such language. We have kids and young adults that read this forum. It is not a private forum, does not require membership to read our posts, and is searchable thru any search engine. Please edit that word out of your post.

We all understand your frustration. ALL of us have been at the level at one time or another.
But HOW you express that frustration, is HOW you will be perceived.

*Edited to TINYKITTY for my post.

Unknown

clean_cut_hippie wrote:

Who says I wasn't affected? I finished in the 30's in the event. Well within the range of getting an extra cover if they instituted your fix. I've just been playing long enough to know that if I get bent out of shape about one cover I'm going to drive myself nuts, forever be raging at demiurge, and significantly reduce my enjoyment of the game. That's not to say I'm not competitive. I am. I've just made the active decision to keep some perspective. Incidentally, I was also "cheated" out of a Daken cover in the Heroic: Oscorp mess. Life goes on.

If they can't see it that way - and can't be bothered to make right by their customers in interest of generating more sales by having to manually buy those covers, then maybe I need to start thinking about moving on from this game. I've certainly given them enough money.

This is BY FAR the most effective thing you (or any of us) could do to effect change. That's business.

You are certainly not entitled to those covers. None of us signed a contract that gave us the "right" to any type of compensation because we don't like the direction they're taking the game or for technical issues.

This is NOT a premium game. It is a free game with an option to spend money, which you (and I) have made the choice to avail ourselves of. It costs nothing to max a character, or I should say you can choose to spend nothing, or $10, or $50, or hundreds. Essentially your complaint is that you want to spend $0 instead of $10 for your Sentry cover, which is a strange complaint considering that they ended up doing that ANYWAY within the event.

You're right, it's not a premium. It's a free to play game. Free players are entitled to nothing beyond being able to play, as long as the devs deem fit. However, the devs also need to make money, and that's where the premium content comes into play. For a game, the prices here are astronomically high. At these prices, it very much can be considered a premium service, with all the expectations that entails.

We SPEND time (to help them reach their AARDPAU goals) or money, and we expect to be rewarded for those expenditures, and some basic customer service. It's not just this. It's also their general level of support, even when you throw money at them. It's nonexistent. You're entitled to feel differently, and I'm entitled to find a more rewarding way to spend my time and money if I feel that this game is going nowhere and that they don't care about me as a customer. I'll wait to see how they handle my support request before I decide whether or not to keep playing. TBH, the red sentry I don't care as much about beyond the fact that I would've earned it had it not been for the server errors. But that achievable Daken reward was my primary motivation for grinding hard, regardless of whether or not I made top 20.

You say you've played long enough to have perspective on this. I've played long enough to expect the company to have made changes a long time ago, and start listening to customers in a serious way. I'm still waiting, but I'm not sure how much longer I'm willing to wait. Sometimes it's better to just cut your losses and move onto something better. Anyway, I'm done posting on this topic for now, but I will update if they ever respond to my support ticket and do anything.

Unknown

aaronschmiz wrote:

Such language. We have kids and young adults that read this forum. It is not a private forum, does not require membership to read our post, and is searchable thru any search engine. Please edit that word out of your post.

We all understand your frustration. ALL of us have been at the level at one time or another. But how you express that frustration is how you will be perceived.

*Edited to TINYKITTY for my post.

You can never have too many cats or kittens on the internet

And yes, even if we disagree with someone, it's important that we respect their right to disagree with us.

Unknown

Hey, looks like the issues are back again, in some form. My score is bouncing up and down with nothing happening, and with inconsistent displays.

Frustrating.

Unknown

SamBC wrote:

Hey, looks like the issues are back again, in some form. My score is bouncing up and down with nothing happening, and with inconsistent displays.

Frustrating.

Been going on for about an hour

daveomite

Ok...crew of D3.... we had yet another issue today. Servers got lagged, leaderboards not registering correctly, and people took advantage of it. Some teams sub 85 level 2*'s.

I'm still ok, but the only way I could, or Beee, was for both of us to jump over 1300. Otherwise, we were originally both shielded in the 1100 point range. But 85 teams were jumping into the top ten as they could see shielded teams for high points.

Now, there are people over 1500 points, and some over 1400 in Starfall. Again, I seem to be fine now, but I know many others, including some in my alliance and brackets, are not.

My concern is, things like this are really screwing some people's placement in S2 and throwing scores all out of whack. What can be done to prevent these issues from continuing to happen?

Unknown

so it looks like this post was a preemptive sorry for the **** storm that has been Fresh Cut and starfall, people already at 1300 in starfall lol. I cant find an opponent worth more than 10 points in fresh cut and im only at 902.


BUY BETTER SERVERS!!!! no amount of increasing efficiency is going to solve your problems at this point

mohio

Pjoe0211 wrote:

so it looks like this post was a preemptive sorry for the tinykitty storm that has been Fresh Cut and starfall, people already at 1300 in starfall lol. I cant find an opponent worth more than 10 points in fresh cut and im only at 902.


BUY BETTER SERVERS!!!! no amount of increasing efficiency is going to solve your problems at this point

There's also a good chance they should drop the whole Friday overlap thing and keep the PvP'ing to one at a time. I know it's nice to get in 3 per week right on the nose, but is it worth the headache that happens every time there's a huge load on the server from everyone playing SOMETHING (and checking their scores, alliance scores, chatting, etc.) due to multiple PvP events (and being the start of the PvE probably makes it worse too). There should be contingency for huge server load, or you should just realize you can mitigate load by staggering the release of these new events.

Unknown

Pjoe0211 wrote:

so it looks like this post was a preemptive sorry for the tinykitty storm that has been Fresh Cut and starfall, people already at 1300 in starfall lol. I cant find an opponent worth more than 10 points in fresh cut and im only at 902.


BUY BETTER SERVERS!!!! no amount of increasing efficiency is going to solve your problems at this point

Crossposting from the questions thread because it's relevant to the compensation discussion:

gamar wrote:

I see we're having server issues again, so a couple questions on that front:

1) When the servers have problems, one of the big issues is that many players can't get online to fight or shield but still get attacked so apparently other players are able to access the game, at least intermittently. When you're trying to fix the servers, why don't you take them offline to "level the playing field"?

2) A few tournaments ago, I was shielded for the last half hour of the tournament in a solid top ten. Near the end I checked my score on both the main page and ranking page to make sure I didn't need to make a last minute push and it showed me in good position on both pages. After the tournament ended, the "post - tournament" menu item showed me at 100 points less than I was at at the end of the tournament and no longer in top 10. I'm still pretty sore about losing that Daken cover.

The CS guy responded to my ticket with the "sorry, client-server lag, you were hit for those points before shielding, your final score is technically correct, we can't compensate you," and fair enough, but this wasn't a lag of 2 or 3 minutes, it was a full half hour of showing me the "wrong" score and making me think I had a good score.

Earlier you mentioned client chat as something "nonessential" that isn't a priority when the server is having trouble. What about client-side score display? Because I think that showing the players their accurate score in as close to real-time as possible, should be one of the highest priorities, possibly even more important than getting the game itself running!

kensterr

I wonder if the server overload/issue is caused by the seasons competition. If that's the main cause just reduce the total # days in Season 2, don't go straight into Season 3, and make sure the servers can handle the load.

Unknown

very cool D3p, thank you.

Unknown

has anyone gotten this compensation, and I agree, maybe all this seasons stuff is just overloading the servers with information and thats whats been causing the majority of the issues...

Unknown

Pjoe0211 wrote:

has anyone gotten this compensation, and I agree, maybe all this seasons stuff is just overloading the servers with information and thats whats been causing the majority of the issues...

No, not yet. But I am looking forward to it.

Unknown

Pjoe0211 wrote:

has anyone gotten this compensation, and I agree, maybe all this seasons stuff is just overloading the servers with information and thats whats been causing the majority of the issues...

Nope, i could really use that 100HP recently but nope.

Unknown

Lovely to hear that. Thanks IceIx and all related D3 employees!

Unknown

Thing is, if you look closely at the reasons why Alliances and Seasons were created, they are easy to understand :

PvE is popular because it can bring all the new covers (PvPs bring you additional ones). That's why PvE was not included in the Season system.

If some of us would calculate exactly in PvP events so as to perform, they would realize they spend way more than the 1250 HP is required to get the additional cover they need.

The Season system was created to increase revenues from the PvP events, and in Season 1, it worked perfectly.

Some guys begin to realize what is going on, and that's why most of the Season 1 Top teams are going down in ranking. What's the use of investing so much ISO (boosts) and HP (shields) to get close to nothing.

The prizing structure from Top 1 to Top 100 is not significant enough to justify such a time and money investment.

Most of the guys who are Top 100 do not need the 2* covers included in the Heroic Packs, so it's just ISO.

If you play a lot, you can earn 10K to 15K ISO per day (LR and all other events). So, do you need to put that much effort to get 3000K ISO after one month of tidious work ? Certainly not.

So, yes, the compensation is clearly not enough in regards to the money invested by some is some tournaments.

And yes, I keep on thinking PvE may need some more investment to get the first 3 colour covers from the new characters, and if it was not to get exclusive Nick Fury cover and interact with some guys (which I could do on the forum also), I would not need an Alliance right now. Because apart from Nick Fury, Alliance has become useless.

The CEO of D3P's article really enlightened me about the motivations of the company to get the $1/day/player. And all that happened in the game lately reinforces what I was assuming...

I keep on playing very actively, but not for the same reasons. And it seems I am not the only one to have understood that apparently.

bloafx69

I'm surprised at how many of you are OK with this compensation with how upset many have been lately.

I was on a US Airways flight. A woman passed out on the plane, so we made an emergency landing. A lot of people weren't able to make their connections when we made it to Philadelphia. US Airways put all of us who didn't make it up in a Hilton and gave us food vouchers, even though this delay was not their fault at all.

I will most likely never fly another airline again (I hope their merger with American doesn't change much). What D3 is giving us barely amounts to half a food voucher. Also, considering the fact that giving out this 2,000 ISO and 100 HP won't cost D3 a dime...you can't even buy 100 HP because the minimum purchase you can make is $1.99 for 200 HP. We are in an event now where plenty of ISO & HP are available, maybe this is why I'm like "meh"

Proper compensation? Heck, I don't know. Too bad they don't have any 3-star recruit tokens. I'd gladly accept one or two of those and discard the HP & ISO.