Recent Server Issues and Compensation

IceIX

While Prodigal Sun was successfully completed with Sentry having found his way into many Agent’s rosters, the recent server issues made this Event and some of the Tournaments more difficult to compete in than they otherwise may have been. We understand that playing on your own schedule and having to worry about whether servers will be fully functional at that time is definitely substandard. We are actively working on that situation and are putting full resources into making sure that the game is available to play for all users.

In the meantime, we have decided that as a result of the recent server issues that we will provide a bit of compensation for the player base. It was deemed that simply extending the rewards structure for more users like we did with Heroic Chapter 4 wouldn’t work so well since many users affected wouldn’t be in brackets that would gain much from it. It would also mean that players who were less affected (and thus likely with higher points) would gain more from this than others who may well have been hit more. Which naturally doesn’t help balance the situation much at all.

We have settled on giving out a blanket gifting of 2000 Iso-8 and 100 Hero Points to all users that have been playing the game since 5/9/2014. These rewards will be rolling out slowly to all users over the next couple of days. Since it is a blanket reward to every user in the user-base past a certain date, it will take a while for individual rewards to be sent out. So if you don’t see a reward right away it doesn’t mean it’s not coming, it’s just that the rewards server hasn’t churned through the hundreds of thousands of users in the queue before it reached a given entry.

Unknown

Refreshing to hear. Thanks!

Der_Lex

That's a nice gesture. Thanks. Hope you get the server issues sorted out soon.

Spider-man 6234

'Thumbs up' Thanks for the recognition of problems. I know that due to the sever issue I wasn't able to grind prodigal son possibly making me miss my chance at the 45000 daken cover. (I finished at 2.5k away) But this is a great step in the right direction. Acknowledging mistakes and making amends sends a vibe to the community that you care and that your working to fix those and other issues. After this and the finally reachable progression rewards plus a free sentry? Keep it up d3. Moving in the right direction

TheVulture

That's very kind - ta.

Unknown

Very good job with compensation and communication about why that compensation was chosen. Great step in the right direction.

Unknown

A move in the right direction.

Do not step away from this path.

I see the light at the end of the tunnel.

--

Thank You,
Emeryt, master of proverbs

elusive

kermitk50 wrote:

Very good job with compensation and communication about why that compensation was chosen. Great step in the right direction.

Same sentiments from me. I mean, I haven't exactly been happy with how things have been handled in the past month or two, but it does a lot of good to see that they're at least starting to move in a better direction.

So in other words, thanks for the free stuff!

Unknown

IceIX, Thank you. (Thumbs up!!)

This is refreshing news that will renew many people's faith in D3 and MPQ. The acknowledgement of the issues and changes recently implemented in the PVE are great steps in the right direction of not only making the game better, but making us feel better about playing the game. This lets us know we are valued and that you are in fact hearing us. I hope your employer allocates more time for you to spend with us in the forum soon, so that we can have more direct contact with you/D3.

Again,

Thank you.

John Aaron

Unknown

Thank-you. Server outage cost me one of my refresh timings. Cost me sleep, and a lot of effort to catch back up. I am happy to see some compensation.

Unknown

yeah, one of the 3 hours outages made it hard to get top 20, was grinding the weak nodes to stubs at the end. but, seeing as i was able to make up for it more than happy with the compensation


Ice9 any word on when the simulator and starfall will start?

Unknown

Well, don't want to spit in the soup but the measure I was looking for was like 'as soon as server problems detected we freeze time on shields', or maybe 'we switch int game mode where points are not lost at all until we're back to green'.

Unknown

I think you should hand out a green sentry cover....

Heres hoping that hes part of your pvp plans this week as a reward like new daken was. I'll be buying some covers if I get the same amount I ended up from the daken rewards.

Unknown

So everyone except new players will get something... Is this another thing to screw newbies along with recent roster change?
Without fresh blood any game simply will die, what's wrong with you guys, your logic is flawed ;/

Unknown

raziel777 wrote:

So everyone except new players will get something... Is this another thing to screw newbies along with recent roster change?
Without fresh blood any game simply will die, what's wrong with you guys, your logic is flawed ;/

Huh? As I read it, if you've logged in and played on or after May 9, you will win the prize too. Doesn't matter if this is day 1 or 200.

Unknown

raziel777 wrote:

So everyone except new players will get something... Is this another thing to screw newbies along with recent roster change?
Without fresh blood any game simply will die, what's wrong with you guys, your logic is flawed ;/

This compensation is aimed at the people who have been most effected by the server issues, meaning people who have been playing for the last 4-8 weeks (number varies on who you talk to. lol)

It is not another new way to "screw the newbies".

Regalis wrote:

Huh? As I read it, if you've logged in and played on or after May 9, you will win the prize too. Doesn't matter if this is day 1 or 200.

I'm pretty sure that means that anyone who started playing on or before May 9th, and has played through these issues, will receive the compensation.

Unknown

That's almost exactly what I requested in the compensation thread. (1k iso and 200hp) so nothin I can complain about here. Good job.

Unknown

Regalis wrote:

raziel777 wrote:

So everyone except new players will get something... Is this another thing to screw newbies along with recent roster change?
Without fresh blood any game simply will die, what's wrong with you guys, your logic is flawed ;/

Huh? As I read it, if you've logged in and played on or after May 9, you will win the prize too. Doesn't matter if this is day 1 or 200.

lol wow i totally didnt read it like that, but you are most likely correct lol

TheHueyFreeman

While on the internet, people are quick to complain about bad things so it's also important to appreciate good things.

So, thanks for the compensation. It would have been easy to just ignore things and move on.

Unknown

aaronschmiz wrote:

I'm pretty sure that means that anyone who started playing on or before May 9th, and has played through these issues, will receive the compensation.

all users that have been playing the game since 5/9/2014

Marvelous

Well done. Excellent gesture.