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GI Joe Bugs & Technical Issues
[Fixed] Missing Silver From Zartan/Tunnel Rat event
A1anima1
Posts:
2
Just Dropped In
January 2020
edited February 2020
in
GI Joe Bugs & Technical Issues
I tried exchange Silver I just earned from the event and when I tried to buy boxes I received an error message and the coins were subtracted but received no buyout boxes in return.
//Edited Title -Brigby
Tagged:
Bug
#events
1
Comments
ElfNeedsFood
Posts:
944
Critical Contributor
January 2020
I had the same impact. I wish I would have gotten a screenshot....
1
HoundofShadow
Posts:
8,004
Chairperson of the Boards
January 2020
edited January 2020
I was about to start this thread. My Silver coins went missing too. I haven't used a single silver coin yet.
1
IceXman49
Posts:
9
Just Dropped In
January 2020
I opened a support ticket with screenshots of the after effects. My progress that earned coins is still there, showing the milestones I reached. My silver coin balance is zero. My buyout boxes from G.I. Joe and Cobra is zero. It doesn't add up.
1
Lounsman
Posts:
1
Just Dropped In
January 2020
My event counts are just disappearing after collecting. I saw earlier that there were issues trying to claim event boxes so I just saved them. They're now gone.
1
HoundofShadow
Posts:
8,004
Chairperson of the Boards
January 2020
My silver coins got reset to zero again. I think I will stop building and upgrading things in the meantime.
0
oluap
Posts:
56
Match Maker
January 2020
Same thing happened to me, and I thought it was an isolated case
0
Emu
Posts:
20
Just Dropped In
January 2020
Silver Event Coin stash keeps resetting to zero since the Zartan/Tunnelrat release. The guys in my alliance are seeing the same thing so it isn't an isolated issue. It seems to regularly happen when I switch between devices, but I've also had it happen while I'm staying on the same device (but different re-loads of the game due to crashes or timeouts).
0
redkamel
Posts:
6
Just Dropped In
January 2020
add me to the list, lost the 195 I had claimed
0
oluap
Posts:
56
Match Maker
January 2020
i am not collecting any coin until this gets fixed
0
oluap
Posts:
56
Match Maker
January 2020
This didn't happened in the previous event
0
GeneralsJoes
Posts:
4
Just Dropped In
January 2020
I had almost a thousand as of last night (between 850 - 900) and they were all gone this morning. Logged a ticket with support, collected 250 more and they disappeared almost immediately. Definitely something going on, I'm sure they'll address it.
1
oluap
Posts:
56
Match Maker
January 2020
I lost around 700 if my math is right
0
Raithnor
Posts:
38
Just Dropped In
January 2020
I had about 200-300 silver that was coverted to bronze coins during this event.
0
randomhero1090
Posts:
396
Mover and Shaker
January 2020
Lost 810 based on the last time I looked. Not even sure.
@Brigby
Seems to be a big problem.
0
LakeStone
Posts:
1,377
Community Moderator
January 2020
Hi Everyone - Jumping in right now as we are looking into the current missing coin progression that is happening right now. Keep an eye on this FAQ for updates.
https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=missing-coin-progression-in-today-s-events-1-31-20&l=en
For Event Coins that expired last night, we do have info on how these work from event to event in this FAQ
https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=event-questions&f=what-are-event-coins&p=all
but we are currently chatting with the team to help communicate this better in the future.
0
randomhero1090
Posts:
396
Mover and Shaker
January 2020
Thank you Lake!
1
LakeStone
Posts:
1,377
Community Moderator
January 2020
randomhero1090
said:
Thank you Lake!
I'm sure everyone saw the in-game message and the update in the news section but we updated the FAQ just now.
https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=missing-coin-progression-in-today-s-events-1-31-20&l=en
Thanks for reporting and sorry for the delayed responses from us today.
0
HoundofShadow
Posts:
8,004
Chairperson of the Boards
February 2020
Thanks to the dev team for solving the problem quickly.
0
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