[Fixed] Missing Silver From Zartan/Tunnel Rat event

A1anima1

I tried exchange Silver I just earned from the event and when I tried to buy boxes I received an error message and the coins were subtracted but received no buyout boxes in return.

//Edited Title -Brigby

ElfNeedsFood

I had the same impact.  I wish I would have gotten a screenshot....

HoundofShadow

I was about to start this thread. My Silver coins went missing too. I haven't used a single silver coin yet. 

IceXman49

I opened a support ticket with screenshots of the after effects. My progress that earned coins is still there, showing the milestones I reached. My silver coin balance is zero. My buyout boxes from G.I. Joe and Cobra is zero.  It doesn't add up.

Lounsman

My event counts are just disappearing after collecting. I saw earlier that there were issues trying to claim event boxes so I just saved them. They're now gone. 

HoundofShadow

My silver coins got reset to zero again. I think I will stop building and upgrading things in the meantime.

oluap

Same thing happened to me, and I thought it was an isolated case

Emu

Silver Event Coin stash keeps resetting to zero since the Zartan/Tunnelrat release.  The guys in my alliance are seeing the same thing so it isn't an isolated issue.  It seems to regularly happen when I switch between devices, but I've also had it happen while I'm staying on the same device (but different re-loads of the game due to crashes or timeouts).

redkamel

add me to the list, lost the 195 I had claimed

oluap

i am not collecting any coin until this gets fixed

oluap

This didn't happened in the previous event

GeneralsJoes

I had almost a thousand as of last night (between 850 - 900) and they were all gone this morning.  Logged a ticket with support, collected 250 more and they disappeared almost immediately.  Definitely something going on, I'm sure they'll address it.

oluap

I lost around 700 if my math is right

Raithnor

I had about 200-300 silver that was coverted to bronze coins during this event.

randomhero1090

Lost 810 based on the last time I looked.  Not even sure.

@Brigby

Seems to be a big problem.

LakeStone

Hi Everyone - Jumping in right now as we are looking into the current missing coin progression that is happening right now.  Keep an eye on this FAQ for updates.  https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=missing-coin-progression-in-today-s-events-1-31-20&l=en

For Event Coins that expired last night, we do have info on how these work from event to event in this FAQ https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=event-questions&f=what-are-event-coins&p=all but we are currently chatting with the team to help communicate this better in the future.

randomhero1090

Thank you Lake!

LakeStone

randomhero1090 said:

Thank you Lake!

I'm sure everyone saw the in-game message and the update in the news section but we updated the FAQ just now. https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=missing-coin-progression-in-today-s-events-1-31-20&l=en

Thanks for reporting and sorry for the delayed responses from us today.

HoundofShadow

Thanks to the dev team for solving the problem quickly.