"Something Went Wrong" Error - Update (7/28/17) [Fixed]

Scottyp_123

TheDragonHermit said:

The gift seems to be 50 crystals, which seems appropriate to me.

I agree.

deletedgone

Thanks for the 50 crystals!  Very nice, considering the event was already re-run.

Abenjes

thank you for the 50 crystals this is much appreciated because it means I do not have to finish FIRF to get enough crystals for L3 when drops into the vault.

Firinmahlazer

Come on whiners find a reason to be mad about 50 crystals and a re-run of the event. If anyone can do it it's you people here. 

TheDragonHermit

Firinmahlazer said:

Come on whiners find a reason to be mad about 50 crystals and a re-run of the event. If anyone can do it it's you people here. 

I have said this before but, complain not for a lack of conflict lest you summon it by speaking of it.

Ohboy

I'm actually amazed people aren't complaining about "remember when they gave us 200 crystals for compensation?" 

losdamianos

I believe it was 300 to be exact
good old times when game was actually fun to play

Ohboy

Dr. Ian Malcolm: Oh, yeah. Oooh, ahhh, that's how it always starts. Then later there's running and um, screaming. 

Emanon2000

Sottyp_123 said:

Sottyp_123 said:

I'm interested in finding out what the compensation is.  Did anyone get anything yet? I submited a ticket and was told to wait until the event was re-run to get a compensation gift but I didn't get anything.  Now I'm thinking that we have to wait until the event is over to find out. Considering that it just ended, how long should we wait?

So I just reread the response I got concerning this event, and the compensation is going to be.......NOTHING. 

Apparently, re-running the event IS THE COMPENSATION. 

NOTHING is going to be given to those that were actually affected by outage. 

What the message said is: "Due to the widespread nature of this issue, compensation will be given to players en-mass, and we will not be providing individual compensation for any inconvenience experienced due to the issue described. It would be unfair to credit one player without crediting all players affected by the issue."

Unless the only people allowed to participate in the re-run of the event were those that were hurt by the outage, buy "crediting" every player everywhere they are actively ignoring and marginalizing those that were actually affected. If someone gets in a car accident the insurance company pays the victim for their car, they don't distribute the value of that car amongst all of their policy holders and send them out a check for a few pennies. 

what do others think about this?

50 Crystals and rerun of event seems more than appropriate.
The fact they reran it on top of everything else is an entirely different issue.

Your car analogy is a logical fallacy.  Seeing that there was no exchange of funds, credits, or other item to join in said event.  There is nothing to refund.  So the fact that we received 50 Crystal is rather generous of D3 and simply good customer service.

Had it been a ToP event that you invested 60 Crystals ... then 60 Crystals would have been an appropriate 'refund/compensation'

0 investment...  =  Business prerogative to determine what is appropriate compensation.

Scottyp_123

Emanon2000 said:

Sottyp_123 said:

Sottyp_123 said:

I'm interested in finding out what the compensation is.  Did anyone get anything yet? I submited a ticket and was told to wait until the event was re-run to get a compensation gift but I didn't get anything.  Now I'm thinking that we have to wait until the event is over to find out. Considering that it just ended, how long should we wait?

So I just reread the response I got concerning this event, and the compensation is going to be.......NOTHING. 

Apparently, re-running the event IS THE COMPENSATION. 

NOTHING is going to be given to those that were actually affected by outage. 

What the message said is: "Due to the widespread nature of this issue, compensation will be given to players en-mass, and we will not be providing individual compensation for any inconvenience experienced due to the issue described. It would be unfair to credit one player without crediting all players affected by the issue."

Unless the only people allowed to participate in the re-run of the event were those that were hurt by the outage, buy "crediting" every player everywhere they are actively ignoring and marginalizing those that were actually affected. If someone gets in a car accident the insurance company pays the victim for their car, they don't distribute the value of that car amongst all of their policy holders and send them out a check for a few pennies. 

what do others think about this?

50 Crystals and rerun of event seems more than appropriate.
The fact they reran it on top of everything else is an entirely different issue.

Your car analogy is a logical fallacy.  Seeing that there was no exchange of funds, credits, or other item to join in said event.  There is nothing to refund.  So the fact that we received 50 Crystal is rather generous of D3 and simply good customer service.

Had it been a ToP event that you invested 60 Crystals ... then 60 Crystals would have been an appropriate 'refund/compensation'

0 investment...  =  Business prerogative to determine what is appropriate compensation.

I agree that 50 Crystals and a rerun of the event is appropriate and appreciated. 

wereotter

TheDragonHermit said:

The gift seems to be 50 crystals, which seems appropriate to me.

Honestly, I think 60 would have been more appropriate. I read a lot of people getting locked out of the event with just a few points from full progression and missing out on the free Hour of Devestation pack. 60 crystals would let you buy one if you wanted. 50 crystals doesn't buy anything.