Coalition Rewards Discontinued?

2

Comments

  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    *waiting for an answer before writing a ticket. Thanks @gruntface to specify the problem
  • shteev
    shteev Posts: 2,031 Chairperson of the Boards
    D3 customer support said:

    “People Helping People”

  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    gruntface said:
    Thanks for the follow-up @LakeStone . Do they understand that we did receive individual rewards but not coalition rewards? It would be helpful if anyone who did get the team reward to confirm it here as I haven't heard of anyone yet who got it.

    I am concerned that they may be underplaying the scale of the problem and asking the helpdesk to potentially deal with thousands of cases (and possibly worse just have some people jaded by the support experience lose out altogether).

    So again, to confirm, the team are saying many got coalition awards and only some are missing?
    I chatted with the team and they said they will investigate further today. Please go ahead and have someone from the Coalition send in a ticket to support for them to investigate.
  • nexus13
    nexus13 Posts: 191 Tile Toppler
    I didn't get my coalition rewards but at this point its not worth having to deal with support to get them.  How about since it was broadly broken you guys query your database and fix it for all those who missed out?
  • Beutimus
    Beutimus Posts: 9 Just Dropped In
    No coalition reward and no exclusive reward either. And I actually made progression for the first time. :(
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    nexus13 said:
    I didn't get my coalition rewards but at this point its not worth having to deal with support to get them.  How about since it was broadly broken you guys query your database and fix it for all those who missed out?
    Oh c'mon @nexus13 you know better than to ask for a logical solution. 
  • wolfger
    wolfger Posts: 14 Just Dropped In
    Coalitions are just totally borked after this update. The leaderboards aren't working, the event shows us as rank 0, and considering we didn't get a payout from the pre-2.0 event, there's no faith we'll get one this time either. Really ready to delete this game from my phone if something doesn't get fixed soon. Worst update, ever.
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    --> the coalitions finally have a rank
  • julianus
    julianus Posts: 188 Tile Toppler

    Just a quick note on the original issue, no coalition rewards from the last Nodes of Power, for anyone interested.

    I submitted a ticket, and got back a response - they don't have a solution for whatever the problem is so they suspended my ticket. I presume that would be the response to all tickets they received on this issue, but it does suggest that they're working on a fix.

  • julianus
    julianus Posts: 188 Tile Toppler
    edited May 2017

    Follow-up. Just checked in-game as Breaking Points ended.

    No coalition rewards for this event, either, at least I didn't receive any. And didn't even get an indication of a final coalition score or ranking, the coalition box on the results screen was just blank.


  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    same.
    ticket already written.

  • Froggy
    Froggy Posts: 511 Critical Contributor
    edited May 2017
    Same. No coalition reward. I think I ranked right in front of first place... Jokes aside, no rewards. Same goes for everyone else at Goldfish.
  • Avahad
    Avahad Posts: 296 Mover and Shaker
    No coalition awards received here- nor anyone else from TNT from what I'm gathering in chat......
  • gruntface
    gruntface Posts: 161 Tile Toppler
    gruntface said:
    LakeStone said:
    gruntface said:
    Thanks for the follow-up @LakeStone . Do they understand that we did receive individual rewards but not coalition rewards? It would be helpful if anyone who did get the team reward to confirm it here as I haven't heard of anyone yet who got it.

    I am concerned that they may be underplaying the scale of the problem and asking the helpdesk to potentially deal with thousands of cases (and possibly worse just have some people jaded by the support experience lose out altogether).

    So again, to confirm, the team are saying many got coalition awards and only some are missing?
    I chatted with the team and they said they will investigate further today. Please go ahead and have someone from the Coalition send in a ticket to support for them to investigate.

    Thanks. I do think they have significantly misunderstood the scale of the problem in telling you that many have their rewards and only some are affected. Still yet to see anyone claim any form of coalition reward though happy to be proven wrong. 

    I would encourage everyone to submit a ticket rather than leave it to a point person. The likelihood of that yielding positive results are about the same as a truly seamless update.

    Related to this, I do see that it is difficult for you when the devs are giving you either false or faulty information. I would encourage you and brigby to push back on any initial response from them and make certain you understand it first. As a player group we would far prefer to hear that you are working with them and provide us a sensible response than a quick response that ends up being wrong and then requiring damage control. They do you guys no favours and make your lives harder as a result. 

    @LakeStone repeating the above. As noted then and repeating now, there is a significant misunderstanding of the scale of the problem here.

    We will create new tickets for this event but some reassurance that the devs understand this is not an issue that affects 'some' players would be good.
  • Scotcamp
    Scotcamp Posts: 70 Match Maker
    Well the coalition rewards are still messed up. Finished BP and no rewards.
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    Get those tickets in now!
  • julianus
    julianus Posts: 188 Tile Toppler
    LakeStone said:
    gruntface said:
    Thanks for the follow-up @LakeStone . Do they understand that we did receive individual rewards but not coalition rewards? It would be helpful if anyone who did get the team reward to confirm it here as I haven't heard of anyone yet who got it.

    I am concerned that they may be underplaying the scale of the problem and asking the helpdesk to potentially deal with thousands of cases (and possibly worse just have some people jaded by the support experience lose out altogether).

    So again, to confirm, the team are saying many got coalition awards and only some are missing?
    I chatted with the team and they said they will investigate further today. Please go ahead and have someone from the Coalition send in a ticket to support for them to investigate.

    @LakeStone - Any updates from the team on the issue? I put in a ticket for the last event, but the response I and others in my coalition received said they were suspending the ticket while they worked on a fix.
  • Delnai
    Delnai Posts: 187 Tile Toppler
    LakeStone said:
    HI Everyone - As promised I got an update from the team.  They said many players should have received the rewards from NoP but some players may have not received it and if you are one of these players, please reach out to our support team and the team will review your account and credit you the rewards if missing.  And to answer the title of this thread, Coalition rewards have not been discontinued.  Thanks!
    As far as I can tell no one got rewards. Do you all really want every single person ina good coalition submitting a support ticket for this?
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    @LakeStone ^^ that so far of my 180 players no NOP or Breaking Points rewards. 

    Your "team" is being less than honest. 

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