@Cthulhu - Please Explain!

ZW2007-

span_argoman wrote:

ZW2007- wrote:

It gets worse now:
Old Rank 51-100: KLD Rare, KLD booster, 30
New Rank 51-100: KLD booster, 20
Difference here is one rare and 10 less . Not sure where a Rare is valued but lets just say 100 for the heck of it.

Isn't this partially because the brackets are now 1/3 the old sizes and so it's easier to hit a higher ranking? Even just looking at Platinum with 3 brackets to 1, that's overall 150 guaranteed Rares given out per event vs 95 Rares + 5 Mythics previously.

It is easier to hit a higher ranking but you won't suddenly find yourself in the top 5 when you were previously hitting around 50th place. This is less true in Platinum as there were more people tied at the top than in other tiers but the majority of players are not in Platinum. I should have looked at lower tiers and taken into account the decreased bracket sizes. We know there were around 22,000 players participating in events prior to them removing the counter. For arguments sake lets say ~3,000 are in Plat and ~6,000 are in Gold (just a guess, I was in Gold until very recently and there seemed to be two brackets.). That leaves us with 13,000 between Silver and Bronze. Lets imagine that there are 9,000 in Silver and 4,000 in Bronze. Put differently, there were three Silver and two Bronze brackets pre-patch and nine Silver and four Bronze brackets now. Lets compare old and new rewards per event (NoP).
Bronze:
Old Leaderboard: 10 KLD rares, 40 KLD boosters, 100 ORI boosters, 100 basic boosters, 7,000 , and 1.1M (taking into account that there are 2,000 less players in the second bracket.)
New Leaderboard: 40 KLD rares, 100 KLD boosters, 900 basic boosters, 13,100 , and 600,000
Overall rewards increased by a large amount. At an individual level though, rewards decreased for anyone that placed above
250th place, increased for those that placed 251st-500th, and stayed relatively the same for the rest. Even assuming players moved up an entire reward tier due to smaller brackets, rewards still decreased for anyone in the top 100.

Silver:
Old Leaderboard: 75 KLD rares, 75 KLD boosters, 300 BFZ boosters, 450 basic boosters, 20,025 , and 1.25M
New Leaderboard: 15 AER rares, 150 KLD boosters, 450 basic boosters, 51,075 , and 562,500
Here we see crystal payout increased significantly while everything else is decreased. Again at the individual level, the only players who benefit are those in the 251st-750th range.

A few things to consider:
1. New players are losing easy access to older sets via free boosters. This decreases the diversification in their collections and over time devalues the booster rewards. In the past, Bronze players got ORI boosters, when they tiered up to Silver they got BFZ, and when they tiered up to Gold they got SOI. Now it's all KLD all the time.
2. While the update increased payouts overall, it also decreased value by increasing the cost per card.
3. The only players truly benefiting from the new spread of rewards are those in the 250-750 placement range. It does not take much effort or a large collection to score outside of this range and I believe those that do score in this range are the very casual players who likely spend no money on this game. An update should not benefit those that spend nothing and hurt the ones that finance the game. (I'm aware this is pure speculation.)

span_argoman wrote:

ZW2007- wrote:

Coalition Leaderboard:
Old Rank 26-50: KLD Rare, basic booster
New Rank 26-50: AER Rare, 2
Maybe an improvement here? It will only take you 200 of these events to earn you a masterpiece pack. 200 of these events in the past would give you 600 individual cards under the old system.

Old Rank 51-100: KLD Rare
New Rank 51-100: 20 , 1
At our going rate of 100 for a rare, the new system puts you out 80 but promises you a mythic or even a masterpiece after only 400 of these events! That said, the new system is better if you already had a decent amount of KLD rares.

Actually the old rewards for the 51-100th ranked coalitions in NOP was 30 . NOP coalition rewards are different from the weekend coalition events. So we lost 10 for 1 . Still a drop imo but not as significant as the perceived 80 you're claiming.

I randomly attributed a value to rares and didn't even take that value into consideration at the end of my post. I also said the new system is better here anyway. However, I think you may have confused the rewards here. NoP only gave crystals as a coalition reward for ranks 101-250 and it was 20 . What I posted above is correct as far as I can tell. The Old Rank 51-100 for PvE (Revolt Against the Consulate) events was what rewarded 30 (and an AER Rare). My alt's coalition often hovered between the 26-50 reward and the 51-100 reward and we never really cared because the difference was only a basic booster (either rank rewarded a rare). I'm using babo21's Event Prizes sheet as reference though.

span_argoman wrote:

ZW2007- wrote:

You can argue all you want that there are other sources for earning but that is irrelevant as the prizes across all events have been affected similarly. It may fluctuate to be less of a loss for some events but again, irrelevant. These rankings represent the so-called casual or not-top-tier players that are supposedly benefiting from this update. What sane person would argue that one, ONE! guaranteed mythic (with a shot at a masterpiece) is worth more than the stuff you miss out on under the old system? Sure, the guys at the top got free mythics and you didn't. Now they don't and you still don't. The difference is you are now also getting way less than you were before but you seem to think you are better off. I'm not complaining about not getting my free mythics anymore, I'm complaining because they D3ceived all of us.

If you would like, I'll gladly break down different tiers, personal and coalition rankings, and even different events for you.

I think we should also calculate the total rewards given out per event to see if the rewards have been reduced or just spread out. The guaranteed Mythics can be 400 each so 200 Guaranteed Mythics for the weekend Coalition events converts to 80,000 ? By my calculations the guaranteed mythics reward segment dropped by slightly over half, so there's reason to push for higher Jewel rewards.

The jewel rewards are nonexistent on the individual leaderboard when previously top 5 in Gold and Platinum both got a guaranteed mythic. These places should still award ~25 . The coalition leaderboard gave mythics to top 2. Now those places get 15 . 3.75% of a mythic is a huge difference here.
They need to consider a few alternatives to the current situation:
1. Increase the amount of received across the board but especially in coalition rewards.
2. Increase the cost of masterpiece packs to around 800 and remove regular mythics from the pool.
3. Create mythic only packs that cost 200-300 .

I'd love to see them do all three of these. It allows players with smaller collections the ability to get mythics at a relatively slow rate while giving players with large collections the ability to get masterpieces at a really slow rate. The numbers can be tweaked as seen fit but I hate the fact that 400 can get you a Black Vise or a Yahenni. I will never roll those dice.

Ohboy

Something weird I've observed a very long time which is tangentially on topic.

The top players seem to spend a lot of time arguing against spending money and the casual players surprise me all the time with their declarations of having just bought the latest offer. Yet the assumption is that the top players spend all the money.

So... I think saying casual players don't spend money like the top players do is definitely a little premature an assumption to make. There's definitely spending across the board.

gruntface

Ohboy wrote:

Something weird I've observed a very long time which is tangentially on topic.

The top players seem to spend a lot of time arguing against spending money and the casual players surprise me all the time with their declarations of having just bought the latest offer. Yet the assumption is that the top players spend all the money.

So... I think saying casual players don't spend money like the top players do is definitely a little premature an assumption to make. There's definitely spending across the board.

Largely agree with this though I think categorizing players who spend of hundreds of dollars as casual perhaps a mis-label, rather they often aren't the players who top the Leaderboards.

The primary point I take from this is that often top players aren't spending because they frankly don't need to. Many, let's call them chasing players, are spending the most to close the gap because they want to be topping Leaderboards.

I have little doubt the changes put into place are designed to extract as much money from the chasers as possible. The top players who don't currently spend will continue not to spend and may quit. Top players who do spend will likely continue to spend in the new economy and those that don't will see their revenue replaced.

I do expect a slight tweaking of the recent update but not as far as most will hope. Every time I see a post of someone spending in the hundreds simply reinforces that there will be income for d3h regardless as long as the mtg ip is attached.

Rather than move in small increments, the band aid was ripped off in one go and we should be prepared for the new norm being different.

Mainloop25

gruntface wrote:

.

I do expect a slight tweaking of the recent update but not as far as most will hope. Every time I see a post of someone spending in the hundreds simply reinforces that there will be income for d3h regardless as long as the mtg ip is attached.

Rather than move in small increments, the band aid was ripped off in one go and we should be prepared for the new norm being different.

I think you're right. I'm pretty sure that when someone threatens never to spend any more than $700 dollars, D3 is still making out on top in that interaction.

babar3355

Ohboy wrote:

Something weird I've observed a very long time which is tangentially on topic.

The top players seem to spend a lot of time arguing against spending money and the casual players surprise me all the time with their declarations of having just bought the latest offer. Yet the assumption is that the top players spend all the money.

So... I think saying casual players don't spend money like the top players do is definitely a little premature an assumption to make. There's definitely spending across the board.

I actually think it is plausible that the chasers are the biggest funding source. Good jobs, less time, want to reach the top tier of the game. However, top players spend money too. Especially on new cards, new PWs, and those mythic packs. I bought Baral, C2 (ugh), spent $50 on crsystals as my last 3 purchases. So top players spend, but perhaps less than chasers.

The short-sightedness though, is that the chasers are only chasing so they can get a set sufficient to get them in a top tier coalition and/or win events. But if you nerf coalition and event rewards to the point of nothingness, you end up disincintivizing chasers from trying to reach the top.

Regardless, we are off topic again. The point of this post was how utterly D3ceitful @Cthulhu's post was about the content of the recent patch.

Cthulhu

Reviewing this thread, I will answer after a couple meetings, so hopefully by 1:30pm PST?

span_argoman

ZW2007- wrote:

It is easier to hit a higher ranking but you won't suddenly find yourself in the top 5 when you were previously hitting around 50th place. This is less true in Platinum as there were more people tied at the top than in other tiers but the majority of players are not in Platinum. I should have looked at lower tiers and taken into account the decreased bracket sizes. We know there were around 22,000 players participating in events prior to them removing the counter. For arguments sake lets say ~3,000 are in Plat and ~6,000 are in Gold (just a guess, I was in Gold until very recently and there seemed to be two brackets.). That leaves us with 13,000 between Silver and Bronze. Lets imagine that there are 9,000 in Silver and 4,000 in Bronze. Put differently, there were three Silver and two Bronze brackets pre-patch and nine Silver and four Bronze brackets now. Lets compare old and new rewards per event (NoP).

(Stats on Bronze and Silver)

Yes, while the individual players get less, I do believe this meets their interpretation of spreading out the rewards. Overall rewards have increased but it is being spread out over a larger pool of players. By your calculations, total Crystals given out for the lower tiers has more than doubled. They just spreaded it out really widely.

As a small plus side, sandbaggers in lower tiers now deprive lesser rewards from the rest of the players when calculated as a proportion of the total rewards for the tier. This could have be an issue that they were targeting.

ZW2007- wrote:

A few things to consider:
1. New players are losing easy access to older sets via free boosters. This decreases the diversification in their collections and over time devalues the booster rewards. In the past, Bronze players got ORI boosters, when they tiered up to Silver they got BFZ, and when they tiered up to Gold they got SOI. Now it's all KLD all the time.
2. While the update increased payouts overall, it also decreased value by increasing the cost per card.
3. The only players truly benefiting from the new spread of rewards are those in the 250-750 placement range. It does not take much effort or a large collection to score outside of this range and I believe those that do score in this range are the very casual players who likely spend no money on this game. An update should not benefit those that spend nothing and hurt the ones that finance the game. (I'm aware this is pure speculation.)

Agreed on point 1. They should have kept the card packs to incentivise participating in events because players will look at individual rewards and think the event has gone to the dumps without considering the matter of smaller brackets.

On point 2, yeah the card buying capabilities of has been reduced. But they have been reduced by 30% whereas payout doubled for the lower tiers. Of course I'm not doubting that the numbers won't look as good at higher tiers. But since we're focusing on the lower tiers for now, I'll not comment on Gold and Platinum. (Also cause I haven't done the numbers myself)

On point 3, I think we have quite a difference in perspective. You're looking purely at rewards gained by an individual in the tier whereas I'm looking more at rewards gained by the tier overall. One of my concerns has been how newbie-friendly this game is. A lot of newbies (especially those who don't spend money at the start) don't make it to the stage where they start to enjoy the game more from having a decent collection and being able to place decently in events.

Its easy to say that it doesn't take much to rank higher than 250, but spare a thought for the players who might have less than 100 unique cards in their inventory. In the past their primary means of getting cards is through the free booster and Daily Rewards. As Bronze players, they would need to be in the top 3.3% of the bracket to get a 3-card booster and the top 8.3% to get something that helps them get cards. Now it's the top 25% and 50% respectively and I think that is a huge improvement.

And then take those who rank up to Silver too early or just don't have all that good a collection still after moving up a tier. We've seen threads where people cry about not even being able to hit Progression after moving up. At least now participating in events still provides them with a reward of some kind. The top 50% in Silver get cards directly while the next 25% at least gets some Crystals for trying.

I think the new ranking rewards are a good step to making the game more newbie-friendly now that we've looked at the numbers. By spreading it out more, you give a greater chance that more players will make it through to the stage where they start seeing the fun in the game.

ZW2007- wrote:

I randomly attributed a value to rares and didn't even take that value into consideration at the end of my post. I also said the new system is better here anyway. However, I think you may have confused the rewards here. NoP only gave crystals as a coalition reward for ranks 101-250 and it was 20 . What I posted above is correct as far as I can tell. The Old Rank 51-100 for PvE (Revolt Against the Consulate) events was what rewarded 30 (and an AER Rare). My alt's coalition often hovered between the 26-50 reward and the 51-100 reward and we never really cared because the difference was only a basic booster (either rank rewarded a rare). I'm using babo21's Event Prizes sheet as reference though.

My coalition almost always placed in 51-100 for NoP pre-1.10.2. I can assure you that there has not been a guaranteed Rare for that band for a while. Only the weekend coalition events aka Revolt and Fateful Showdown gave guaranteed Rares up to the 100th placing.

ZW2007- wrote:

The jewel rewards are nonexistent on the individual leaderboard when previously top 5 in Gold and Platinum both got a guaranteed mythic. These places should still award ~25 . The coalition leaderboard gave mythics to top 2. Now those places get 15 . 3.75% of a mythic is a huge difference here.
They need to consider a few alternatives to the current situation:
1. Increase the amount of received across the board but especially in coalition rewards.
2. Increase the cost of masterpiece packs to around 800 and remove regular mythics from the pool.
3. Create mythic only packs that cost 200-300 .

I'd love to see them do all three of these. It allows players with smaller collections the ability to get mythics at a relatively slow rate while giving players with large collections the ability to get masterpieces at a really slow rate. The numbers can be tweaked as seen fit but I hate the fact that 400 can get you a Black Vise or a Yahenni. I will never roll those dice.

That's a good point about Individual rankings for the regular events no longer giving guaranteed mythics but also not giving any Crystals. While they should have thought to include this, I'm guessing the reason why they didn't do it is something embarrassing like having only 3 fields for rewards per brackets so they can't give out 4 items. Which also explains why we don't see them giving double packs at any reward bracket.

Once again just to point out about the numbers, the top 2/3-10 coalitions get 25/15 Jewels rather than 15 for the top 2 as you mentioned. But pre-1.10.2, for weekend events the top 10 coalitions all got guaranteed Mythics. I think it would help morale a fair bit if they increase the Jewel rewards for the higher coalition ranks somewhat more. Though not to the level of being hundreds of Jewels.

I really like your suggestions on how to make Jewels more attractive, but if their past behaviour is anything to go by they won't split the Mythics from the Masterpieces.

The developers seem not to realise that the negative emotions people get from a bad outcome of a gamble does not scale proportionally. The greater the sum gambled, the much much worse one feels when they get a bad outcome. (This has to do with basic human risk-taking behaviour.) And 400 Jewels is a huge cost to gamble with on Elite Packs (why they are a gamble has been more than adequately explained by various posts in the forum) whether the player paid for it or spent time grinding them out. Well either that or more cynically, they don't care to adjust for that. But that is really at their own detriment cause they are just making the option look less attractive to most people.

wink

span_argoman wrote:

The developers seem not to realise that the negative emotions people get from a bad outcome of a gamble does not scale proportionally. The greater the sum gambled, the much much worse one feels when they get a bad outcome. (This has to do with basic human risk-taking behaviour.) And 400 Jewels is a huge cost to gamble with on Elite Packs (why they are a gamble has been more than adequately explained by various posts in the forum) whether the player paid for it or spent time grinding them out.

I'm going to repeat and bold the key statement here so that the devs will be more likely to notice it. (@Brigby--take note!)

The developers seem not to realise that the negative emotions people get from a bad outcome of a gamble does not scale proportionally. The greater the sum gambled, the much much worse one feels when they get a bad outcome.

Cthulhu

Here is my first attempt at answering this.

Overall we have been listening to everyone's comments and are trying some new things out in an attempt to address the great feedback we have been accumulating. We play Magic a lot at the office both the cards and the app, and we have added some Magic TCG related things to the app that we are excited to finally talk about.

There have been multiple polls including this one that I created over a month ago that specifically ask the community contribute to the direction we would like the game to take.
https://d3go.com/forums/viewtopic.php?f=31&t=57380

Answer: We have a very small team with over 700 cards in the game. We do our best with the amount of QA and development we have to review and address issues.

Can you explain how any of these changes have positively impacted any of these issues?

- Cheating - Nope, cheaters are back

Answer: We are working on a system that is more robust, we can't throw something together and release it right away since this is a system that has to be done correctly. We push for this all the time and are trying to get it in asap. It took a bit to get it into Marvel Puzzle Quest, and we are definitely trying to get it in for MTGPQ.

- Poor Drop Rate - Made it worse - And now you cant even get good rewards by winning events as individuals or coalitions

Answer: This is a hard one, what we have implemented now is an attempt at fixing the amount of really powerful cards and how easily they were being collected by so many players sitting in Bronze color mastery. the attempt we have made was to give something that players could hopefully save and spend when they want, just like the Planeswalker rotation, if you don't want x save your jewels and get something that fits your style. This is still new and we are evaluating heavily.

- Unfair Ranking System - Nope - Ties still occur.. just no one cares what rank they are since the rewards were nerfed so badly

Answer: This is another issue that we have high on our list, the first attempt at addressing was to lower the room size, but we are working on making this better so there are less ties. We do have to address cheating though, because if we do anything for this before we address cheating then we will not be getting anywhere anyways.

- Freezes, Lag, Bugs - Nope - Even more bugs and freezes have joined the fray

Answer: We definitely do our best to address all of the bugs. I apologize if players are experiencing issues constantly. We spend a lot of time with our testers going through every new feature, spot checking anything that's been touched with the new features and halo testing to try and insure that nothing makes it out to the public. Sometimes we are doing our best to address something last minute and it can find a way to sneak something in the game, we will always try and improve this.

- No Deck Slots - Nope

Answer: This is coming really really soon! Out of the major high ticket items, this is definitely almost done even and will be here before you know it!

- Content - Kind of - Still a lot of the same just reworked.

Answer: Masterpieces is something we worked on with Wizards of the Coast as they introduced them to the card game we are adding them too. We have moved closer to the launch window of the physical card sets now and will have a new set in the game soon. Before the next card set we will have deck slots along with some other features around this and then the next set will be coming out.

- No PvP - Nope Actual PvP, not AI controlled

Answer: This is another tricky one, we have been wanting it since day one. This is another feature that's on the list and we hope to get to it.

- Imbalanced Cards - Nope - This got way worse with Baral

Answer: This is actually one that we can work on together. If you point me to a list of cards that the community would like to see balanced I can discuss with the team.

- No Card Trading System - Nope

Answer: We do not have a plan for trading, but we do have a plan for salvaging duplicates. It's coming very soon, but after the next card set for sure. At the moment it's still being designed.

- Matchmaking (from the audience gripe I failed to include) - Nope

Answer: This is another one we are heavily discussing and have been for a bit. Color mastery is a great system, but it needs a bit more to help fix this issue. Right now we see a lot of players destroying new players in Bronze and haven't even attempted to move up in color mastery. We hope to have this addressed asap, but is this higher or lower then a good anti-cheating system? Regardless, this is high on our list too.

You haven't been listening to the community.. that much is clear.

Answer: This is not true at all, If I don't answer right away it's because we collect feedback and discuss what can be done about it. We have literally met every day this week to discuss the feedback we have received and are still discussing!

First we have the Masterpiece cards for high level players, that are both devastating and a new fun thing to chase. The new currency is there to help with the collection of Rares, Mythics and now Masterpieces. This new currency mirrors Planeswalker tokens from the card game events. Not only will the Masterpiece cards be purchaseable with the new currency, but they are also rewards in events etc, so keep an eye out for these cards!!

Masterpiece cards are clearly not purchaseable. They have a drop rate and you can increase your drop rate once every month or so by using unobtanium.

How does the new currency help with the collection of rares?

You are going to issue masterpiece cards as event rewards? I don't believe you. Not only do they not show as exclusive, but you have removed premium awards from contests.

Answer: Masterpiece cards were discussed as being rewards, but we keep running into the same problem. People asked for currency as rewards so they could get what they wanted, we have double the amount of events. The rotation of the masterpiece/mythics in the masterpiece sets was a way to help with this. If you are getting duplicates after purchasing a few masterpiece card packs please open a ticket with Customer support. If we see that you have the duplicates in your inventory we will help compensate for that as I stated in the other post.

Second we have made improvements to events to the rewards and we have reduced the amount of players in each event to give players more opportunities to achieve high ranks in the events.

"Improvements to events to the rewards" I guess the grammar is confusing but I think most people understood that to mean the rewards were improved? Not that the rewards were slashed brutally, including the removal of all mythic from individual and coalition events, reduction to crystals in individual events, and huge reductions in packs in each event. You have "reduced the amount of players in each event", because they are no longer worth playing.

Answer: Apologies for confusing grammar. We just made this change and are still evaluating and I hope to be able to update soon on this.

"Third the card packs we have done some balance tweaking to help reduce the amount of duplicates and give the player a higher chance at obtaining rare cards."

I guess you mean you reduced the amount of packs we can win in events or by buying them. Thus, since we open less cards we get less duplicates? No thanks, but I guess not an outright lie.

"give the player a higher chance at obtaining rare cards" Ok, I get it. You removed mythics as rewards and replaced them with "rare cards".. so our odds have gone up of getting "rare cards" Wow, you really have a way with words.

Answer: We haven't removed mythics as rewards, but we have changed the guaranteed mythic and put that into masterpieces. Mythics are still in there, they aren't exclusive to just the masterpiece pack, they are strong cards that are a bit more complicated with high mana costs. We have just shifted it to be more high end content and yes this change is still new, we are evaluating the feedback and this change.

We will be monitoring the feedback coming in for anyone that has any questions today. Feel free to comment in the forums, and we will do our best to provide answers.

I guess the operative word on this one was "today". Since you were very responsive with slyly worded answer for that one day, and have since left the community completely in the dark.

Answer: I do apologize, I would love to be in the forums more but I can't always find the time. I have delayed a few things I was supposed to get done to try and answer this, I will have to review and probably explain a bit more cause these answers do not all feel complete yet, but I have to finish something and i'll be right back.

I'm sure I straight up butchered this post with the quote changes I did. Sorry!

Corn_Noodles

Cthulhu wrote:

I would love to be in the forums more but I can't always find the time. I have delayed a few things I was supposed to get done to try and answer this

As a customer, this attitude offends me beyond words. If you cannot find time to engage with your customers to find out how to improve your product, why are you in this business? You are making it seem like this is a chore that takes time away from more important things. Customers should be the important things.

Infested

Cthulhu,

No matter the amount of events that are put in place if I cannot aford to join them then I cannot get the rewards. This hurts the people in bronze the most.

As for the rotation of epic packs. Without spending real money, a player cannot get the current epic pack before the time is up. There are not enough purple crystals to get the new packs.

Cthulhu

Corn Noodles wrote:

Cthulhu wrote:

I would love to be in the forums more but I can't always find the time. I have delayed a few things I was supposed to get done to try and answer this

As a customer, this attitude offends me beyond words. If you cannot find time to engage with your customers to find out how to improve your product, why are you in this business? You are making it seem like this is a chore that takes time away from more important things. Customers should be the important things.

I'm sorry if you took it that way, I stated above that we take all the feedback, correlate it, and have literally met each day about this feedback. Because I'm not answering each day doesn't mean I'm not listening to the communities feedback. I discuss the feedback and offer solutions to address it every day in every meeting for both Marvel Puzzle Quest and Magic the Gathering Puzzle Quest.

Mainloop25

Cthulhu wrote:

Answer: This is another one we are heavily discussing and have been for a bit. Color mastery is a great system, but it needs a bit more to help fix this issue. Right now we see a lot of players destroying new players in Bronze and haven't even attempted to move up in color mastery. We hope to have this addressed asap, but is this higher or lower then a good anti-cheating system? Regardless, this is high on our list too.

Although this is a problem, it's not the one we are referring to. The matchmaking issue is actually the frequency of certain players we all see over and over again. We can all rattle off the names of the 10 people we get matched up with over and over again. Even with these small brackets, if any of them happen to be in ours, you can bet that we will see them 5-7 times over the course of a PvP event. What is being done about this?

Cthulhu

Infested wrote:

Cthulhu,

No matter the amount of events that are put in place if I cannot aford to join them then I cannot get the rewards. This hurts the people in bronze the most.

As for the rotation of epic packs. Without spending real money, a player cannot get the current epic pack before the time is up. There are not enough purple crystals to get the new packs.

The only event that costs is the Trials event, the others do not have a cost to get in and that is one of the reasons we opened up more events so that players that wanted that new system could partake in it, while other players could play in the other events. Again, we are evaluating this change heavily.

Cthulhu

Mainloop25 wrote:

Cthulhu wrote:

Answer: This is another one we are heavily discussing and have been for a bit. Color mastery is a great system, but it needs a bit more to help fix this issue. Right now we see a lot of players destroying new players in Bronze and haven't even attempted to move up in color mastery. We hope to have this addressed asap, but is this higher or lower then a good anti-cheating system? Regardless, this is high on our list too.

Although this is a problem, it's not the one we are referring to. The matchmaking issue is actually the frequency of certain players we all see over and over again. We can all rattle off the names of the 10 people we get matched up with over and over again. Even with these small brackets, if any of them happen to be in ours, you can bet that we will see them 5-7 times over the course of a PvP event. What is being done about this?

Thank you, for this it's kind of hand in hand depending on where you rank with the color mastery etc. We definitely have discussed this for a while and hope to have it addressed, I just don't have a timeframe yet.

losdamianos

@Cthulhu
Hey Cthulhu just one question for me
why jewels in the first place ?
why not keep the old system which was wayyy simpler and just charge 1000's of for chance to get masterpiece ?
Can we reach happy medium and remove in the next update ? any existing would be converted to good old crystals at set conversion rate

toastie

Cthulhu wrote:

If you are getting duplicates after purchasing a few masterpiece card packs please open a ticket with Customer support. If we see that you have the duplicates in your inventory we will help compensate for that as I stated in the other post.

Does this mean that masterpiece packs are not supposed to give any duplicates, or just no duplicate masterpieces?

Cthulhu

losdamianos wrote:

@Cthulhu
Hey Cthulhu just one question for me
why jewels in the first place ?
why not keep the old system which was wayyy simpler and just charge 1000's of for chance to get masterpiece ?
Can we reach happy medium and remove in the next update ? any existing would be converted to good old crystals at set conversion rate

This was meant to keep masterpieces to end game content with more advanced players, to offer an elite gameplay experience.

Dologan

Infested wrote:

Cthulhu,

No matter the amount of events that are put in place if I cannot aford to join them then I cannot get the rewards. This hurts the people in bronze the most.

As for the rotation of epic packs. Without spending real money, a player cannot get the current epic pack before the time is up. There are not enough purple crystals to get the new packs.

Indeed. As I described in another thread, only a Platinum player in a top 2 coalition scoring in the top 5 of their event brackets and getting full rewards for seven Trials events would be able to afford one of each Elite Pack as they cycle in content every two weeks, without tapping into special offer purchases, which, so far, cost at least $30 and are single purchase only.

That's a minuscule percentage of players, assuming anyone even exists who could sustain that.

Cthulhu

toastie wrote:

Cthulhu wrote:

If you are getting duplicates after purchasing a few masterpiece card packs please open a ticket with Customer support. If we see that you have the duplicates in your inventory we will help compensate for that as I stated in the other post.

Does this mean that masterpiece packs are not supposed to give any duplicates, or just no duplicate masterpieces?

This means that we are doing what we can to address it for players that got this as we are evaluating the new system, cause we recognize that it's a bad user experience!!!