Anyone still awaiting Assault token corrections?

2

Comments

  • Unknown
    Unknown
    unclelumpy44138 wrote:
    Customer Service finally got back to me today and I received Heroic tokens in place of my missing Assault tokens. I took a long time, lots of emails, angry PM's, and whatnot.

    For the record, I can understand you may be angry, but there should be no reason why you need to be angry at someone trying to help you. I am sure they are just doing their job and probably have hundreds of this exact issue with those same hundreds of people yelling at you all day. Its the reason why customer service is probably one of the worst possible jobs.

    A little politeness and thanks can go a long way into making someone's day better.
  • Unknown
    Unknown
    I was nothing but polite and friendly the first few weeks, after not getting a response for almost a month is when I started getting nastier. I am grateful they finally got back to me, I just wish the customer service would of been better, poor customer service can kill a game, no matter how good it is.
  • Unknown
    Unknown
    They finally sent the black Loki so I thought I'd post here to tell people to have hope.
  • V1rusHunter
    V1rusHunter Posts: 201 Tile Toppler
    Thanks for the reminder. I'm still in the same boat for the Assault tokens. icon_e_sad.gif
  • PorkBelly
    PorkBelly Posts: 535 Critical Contributor
    PorkBelly wrote:
    I'm still waiting on 4 tokens problems. Been two weeks.

    I called their CS yesterday and they were no help. I just filed a new ticket yesterday to see if I could get a response.

    Nothing yet.

    Still no response.
  • Unknown
    Unknown
    Chimaera wrote:
    unclelumpy44138 wrote:
    Customer Service finally got back to me today and I received Heroic tokens in place of my missing Assault tokens. I took a long time, lots of emails, angry PM's, and whatnot.

    For the record, I can understand you may be angry, but there should be no reason why you need to be angry at someone trying to help you. I am sure they are just doing their job and probably have hundreds of this exact issue with those same hundreds of people yelling at you all day. Its the reason why customer service is probably one of the worst possible jobs.

    A little politeness and thanks can go a long way into making someone's day better.


    After sending X amount of polite emails and getting no response, people get frustrated, annoyed and pissed off. If you saw the pathetic response I got from customer service yesterday, which dates back to ticket opened on 2/14, and ignored more than half the questions I had, I don't think you'd be too happy. Their customer service needs lessons in actual customer service.
  • Unknown
    Unknown
    Oh, and I'm still waiting on my assault token. Contacted them on 2/22 about it and have sent several emails since. It's pretty pathetic at this point.
  • Unknown
    Unknown
    Did get 2 emails acknowledging that I sent in ticket, no tokens though ,,,,yet, lol.
  • Unknown
    Unknown
    Assuming you get the same treatment, you'll get 2x Heroic Tokens for however many event Tokens you are owed.
  • Unknown
    Unknown
    I am missing multiple tokens from this event also. When I originally sent my ticket in I got a reply in about 12 hours asking for the device I play on and have not heard back since then.
  • Unknown
    Unknown
    I'd be ashamed of myself bothering the devs for some measly tokens... Give it up guys.
  • Unknown
    Unknown
    Microtom wrote:
    I'd be ashamed of myself bothering the devs for some measly tokens... Give it up guys.
    I'd be ashamed of myself if I was botting a game to farm 20 iso rewards 24/7
  • Arogntbastrd
    Arogntbastrd Posts: 1,009 Chairperson of the Boards
    gobstopper wrote:
    Microtom wrote:
    I'd be ashamed of myself bothering the devs for some measly tokens... Give it up guys.
    I'd be ashamed of myself if I was botting a game to farm 20 iso rewards 24/7

    Point... Gobstopper

    I had forgotten about that but I'm waiting too. They've handled all my other issues so quick it's hard for me to be upset. I can wait to sell those captain Americas and storms
  • Unknown
    Unknown
    gobstopper wrote:
    Microtom wrote:
    I'd be ashamed of myself bothering the devs for some measly tokens... Give it up guys.
    I'd be ashamed of myself if I was botting a game to farm 20 iso rewards 24/7

    icon_lol.gif True that.
  • Unknown
    Unknown
    I'm still waiting for tokens as well but luckily have done fairly well with tokens in the Hulk event so can't grumble too much.
  • V1rusHunter
    V1rusHunter Posts: 201 Tile Toppler
    The odd thing about is that they acknowledged it was a known issue in one reply email. So the delay doesn't make sense. Unless they lost the data to verify people's claims. Which would be plain sad.
  • Unknown
    Unknown
    So at this point should I stop waiting/expecting to get my 5 assaults for the last iso8 event that was like a month ago?
  • Unknown
    Unknown
    It'll be a month since I first reported this issue to D3 and yes, I'm still waiting for what I earned.
  • V1rusHunter
    V1rusHunter Posts: 201 Tile Toppler
    Looks like I got five from this moments ago. Wondering if I'll get an email saying my issue is closed.
  • Unknown
    Unknown
    Nice, still waiting for mine

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