Com Link Disrupted Message - 8/3

2

Comments

  • Unknown
    Unknown
    Darthmaven wrote:
    Well it's 11.30 am and it's still noT fixed. Getting a bit pissed off tbh I am at work 13.00-21.00 that's a full day gone and I am not staying up till 5am to do the pvp because you hate Europe for so,e reason and screw us over with the time frame. Very frustrated and getting angry with you lot. Very sloppy work from the whole team. The true healing pushed me to the edge and this is making me start to move over it. Your customer service is as good and useful as EA. That's sarcastic btw I know how slow you guys are. Sort it out or I am sure I can get some Americans to take you to court for failing to supply the product as you said you will just like EA has been over battlefield.

    I'm pretty sure "they" don't hate an entire continent of 50ish countries. Deep breathing exercises may help you in your overenthusiastic ire. Breathe, Darthmaven, breathe.
  • Unknown
    Unknown
    Thank you for the message, next time can we get a message 10 minutes before the servers go down, that would be helpful. Preferably narrated by a heavily accented scotsman saying " I cannae hold her anymoor capten, she's gointa blow!! " [/saracasm]

    Yes their game is offered globally, but with a FTP base and still a small support team, tinykitty happens. As much as we love it this is not WoW or LoL not even close, expecting the same level of server medic response time as one of the giants is unrealistic. They are in no way trying to inconvenience you personally and are likely losing money every minute the servers are down so they really don't need us throwing a tantrum telling them to fix it, they know.
  • Unknown
    Unknown
    Cryptobrancus wrote:
    ...expecting the same level of server medic response time as one of the giants is unrealistic. They are in no way trying to inconvenience you personally and are likely losing money every minute the servers are down so they really don't need us throwing a tantrum telling them to fix it, they know.

    The giants simply don't have these kind of issues as often as MPQ does. Also, if Demiurge/D3P know, they don't act like they do. They act as if they're completely unprepared for the influx of players. I agree communication has been better during this incident, but it's still nowhere near decent.
  • Unknown
    Unknown
    sorcered wrote:
    The giants simply don't have these kind of issues as often as MPQ does. Also, if Demiurge/D3P know, they don't act like they do. They act as if they're completely unprepared for the influx of players. I agree communication has been better during this incident, but it's still nowhere near decent.

    Ofc they have same issues. Naxxramas killed Hearthstone servers, LoL EU servers are constantly screwed. Difference is that losing one fight there and being unable to play for few hours doesnt matter so much, same thing here means you can lose much more, not only individual rewards but also alliance rewards, or even season rewards.
  • Unknown
    Unknown
    Naxx Hearthstone, the old server wide events on WoW (especially Gates of Ahn'Qiraj - which was magnificent while it worked), Sim City... a lot of games have events that cause them to melt down because it simply isn't viable to up-scale capacity for short bursts when 99% of the time you've got normal traffic.

    Still, it only seems like common sense to have PvE and PvP events at least 12 hours seperate in terms of end times and (even better) staggered event finish times to spread the load.
  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    DrUnpleasant wrote:
    Naxx Hearthstone, the old server wide events on WoW (especially Gates of Ahn'Qiraj - which was magnificent while it worked), Sim City... a lot of games have events that cause them to melt down because it simply isn't viable to up-scale capacity for short bursts when 99% of the time you've got normal traffic.

    Still, it only seems like common sense to have PvE and PvP events at least 12 hours seperate in terms of end times and (even better) staggered event finish times to spread the load.
    They've already adjusted end times slightly to help with the server load. I'm certain this is why PvP end times moved by an hour while PvE end times were unchanged.

    If you want my opinion, one of the biggest issues with this game is how dependent *all* events are on end time. For an event with unprecedented player engagement like this one had, it will always be difficult to know whether you've got enough resources to handle the load.

    In this case, their systems failed catastrophically. Normally an hour after one event ends should be more than enough time for things to return to normal for the next event ending.
  • Dayv
    Dayv Posts: 4,449 Chairperson of the Boards
    DayvBang wrote:
    If you want my opinion, one of the biggest issues with this game is how dependent *all* events are on end time.
    To expand on this: the structure of competition in MPQ is a race not to a finish line, but to see how far you can get before the end time is reached. As such, people will scramble at the very end to get ahead of just a few more players, because they can see the countdown clock. Of course, so can everyone else. This mode of competition is very hard on both players and back end systems.

    What's the solution? I don't know. I don't necessarily think this mode of competition needs to be scrapped completely, but I'd love to see them mix it up with totally new styles of competition.
  • Unknown
    Unknown
    I may be wrong but their model relies on the last minute push with people burning through shields to get an advantage over someone else. There are many ways they could change things to improve QOL for the players but the frenzy at the end is probably their best friend and they wont make any changes that would affect that.
  • Unknown
    Unknown
    sorcered wrote:
    Thank you for taking 1h 20 to react. I guess you just went "what the hell, let's not fix the servers now, they'll fail anyways once the pvp event ends, so we're better just sit on our **** until then".

    (later edit) Downvoting me and sucking it up to the devs will only send them the message that they're right NOT fixing things. Keeping a positive attitude is just papering cracks in the wall, but if that's what you want, by all means, keep doing it. I'd rather say things the way I see them.
    Just curious, what do you "see" that I don't that tells you they weren't working to fix it during that time? Were you somehow magically able to watch the techs work? Were you somehow able to magically see the error logs and server dump files and know that it was an easy fix and they were just having a laugh at our expense? Were you somehow able to magically see that IceX was awake at midnight on a Sunday and not at home X minutes away from work, but at the office pranking his customers?

    No?

    Mod Edit: Removing the insults. FYI, making a childish insult and then calling them a petulant child rings a little hollow from the high horse perspective.
  • JamieMadrox
    JamieMadrox Posts: 1,798 Chairperson of the Boards
    I'd just like some compensation for the outages that we have to endure. Espscially when they cause me to not finish top 5 like this one did. I was in 6th place by under 20 points, had a fully healed UDaken, Sentry, and LThor, and plenty of boosts to take me to 2nd or 3rd.
  • Unknown
    Unknown
    Well, here we go again?
  • Unknown
    Unknown
    Darthmaven wrote:
    Well it's 11.30 am and it's still noT fixed. Getting a bit pissed off tbh I am at work 13.00-21.00 that's a full day gone and I am not staying up till 5am to do the pvp because you hate Europe for so,e reason and screw us over with the time frame. Very frustrated and getting angry with you lot. Very sloppy work from the whole team. The true healing pushed me to the edge and this is making me start to move over it. Your customer service is as good and useful as EA. That's sarcastic btw I know how slow you guys are. Sort it out or I am sure I can get some Americans to take you to court for failing to supply the product as you said you will just like EA has been over battlefield.


    Ha ha. Good luck finding an attorney that specializes in getting compensation for unprovably and hypothetically lost virtual objects in a free game, drama queen.
  • Deimos12
    Deimos12 Posts: 230 Tile Toppler
    Lol down again!! Almost the same time as last night! icon_lol.gif
  • over_clocked
    over_clocked Posts: 3,961
    At least it's not the server load then, is it? Only one event at the moment not counting the simulator.
  • Chefjbs81
    Chefjbs81 Posts: 13
    This is getting ridiculous. 2 days in a row? Almost exactly 24hours later. When is the server failure issue going to be a thing of the past.
  • Beast1970
    Beast1970 Posts: 421 Mover and Shaker
    Perhaps they just entered the code to send all the compensation tokens and their hamster died laughing...
  • Unknown
    Unknown
    Roketsu86 wrote:
    sorcered wrote:
    Thank you for taking 1h 20 to react. I guess you just went "what the hell, let's not fix the servers now, they'll fail anyways once the pvp event ends, so we're better just sit on our **** until then".

    (later edit) Downvoting me and sucking it up to the devs will only send them the message that they're right NOT fixing things. Keeping a positive attitude is just papering cracks in the wall, but if that's what you want, by all means, keep doing it. I'd rather say things the way I see them.
    Just curious, what do you "see" that I don't that tells you they weren't working to fix it during that time? Were you somehow magically able to watch the techs work? Were you somehow able to magically see the error logs and server dump files and know that it was an easy fix and they were just having a laugh at our expense? Were you somehow able to magically see that IceX was awake at midnight on a Sunday and not at home X minutes away from work, but at the office pranking his customers?

    No?

    Then shut up and quit being such a ****. This was a huge leap compared to the heavy metal crash, and you are still acting like a petulant child.

    ...aaaand the game is down again. Does being right allow me a little bit of leverage in being "a petulant child" ? icon_e_smile.gif
  • CrawHammerfist
    CrawHammerfist Posts: 16 Just Dropped In
    Ralstonator wrote:
    Darthmaven wrote:
    Well it's 11.30 am and it's still noT fixed. Getting a bit pissed off tbh I am at work 13.00-21.00 that's a full day gone and I am not staying up till 5am to do the pvp because you hate Europe for so,e reason and screw us over with the time frame. Very frustrated and getting angry with you lot. Very sloppy work from the whole team. The true healing pushed me to the edge and this is making me start to move over it. Your customer service is as good and useful as EA. That's sarcastic btw I know how slow you guys are. Sort it out or I am sure I can get some Americans to take you to court for failing to supply the product as you said you will just like EA has been over battlefield.


    Ha ha. Good luck finding an attorney that specializes in getting compensation for unprovably and hypothetically lost virtual objects in a free game, drama queen.
    I'm an attorney. I was busy pursuing compensation for provable lost money when my case took me to the hinterlands of Oklahoma. After top tens in three straight subs, I was confident that some evening post-trial game time would see me a few Captain Marvel and Hood covers richer. Imagine my horror at discovering that we were staying in a state park lodge so far into the mountains that there was no cell coverage for three days! At least when D3's servers go down, it is for everyone.

    I couldn't represent Darthmaven due to conflicts of interest. My 45 roster slots and I LOVE true healing!
  • Unknown
    Unknown
    RaphaelMajere wrote:
    Yeah!!!

    More compensation tokens!!

    What if the compensation tokens did this, and they'll just decide to prevent further crashes by not distributing ANY compensation ever again?
    Wait, that's not as far fetched as it sounds...
  • Unknown
    Unknown
    Roketsu86 wrote:
    sorcered wrote:
    Thank you for taking 1h 20 to react. I guess you just went "what the hell, let's not fix the servers now, they'll fail anyways once the pvp event ends, so we're better just sit on our **** until then".

    (later edit) Downvoting me and sucking it up to the devs will only send them the message that they're right NOT fixing things. Keeping a positive attitude is just papering cracks in the wall, but if that's what you want, by all means, keep doing it. I'd rather say things the way I see them.
    Just curious, what do you "see" that I don't that tells you they weren't working to fix it during that time? Were you somehow magically able to watch the techs work? Were you somehow able to magically see the error logs and server dump files and know that it was an easy fix and they were just having a laugh at our expense? Were you somehow able to magically see that IceX was awake at midnight on a Sunday and not at home X minutes away from work, but at the office pranking his customers?

    No?

    Then shut up and quit being such a ****. This was a huge leap compared to the heavy metal crash, and you are still acting like a petulant child.

    Expressing frustration via sarcasm is hardly "being such a ****". I'd say your last 2 sentences were even more rude than the post you commented on.

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