Hey everyone!
We have received a couple of reports from players that they are seeing graphical issues in game. The two main reports are missing or incorrect tiles or black boxes replacing text (I'll post some examples below).
The development team is having issues reproducing these issues which is making it hard to track down what the issue is. That's where you could come in! If you are or have experienced these issues, sharing the following information in this thread (or PM me the information if you prefer), would help us immensely.
In-Game Name: Platform: Android or iOS? Device model: Operating system version:
What Graphical issues are you experiencing?: About when did you first see this issue: How often do you see it:
Thank you all so much and I hope you all are well and staying safe!
-Anthony
"look ma! Some Matches are already set up for me!"
"Doh! Where'd my tiles go?"
"This information is considered classified!"
"Yelena stole my [REDACTED]!"
Hi,
Here goes:
In-Game Name: TigerSpirit Platform: Android or iOS? Android Device model: Samsung S9+ Operating system version: OneUI v2.0, Android v10, Kernel v4.9.118-17633310
What Graphical issues are you experiencing?: Tiles misformed, tiles with wrong colors/symbols, powers with wrong colors, passive powers not working, powers disabled, ap bars not being filled (even if the ap counter is at 11), ...
About when did you first see this issue: February 2020
How often do you see it: At least several times a day, always something else
I can mail pictures, but you've got most of them already through support.
This is annoying as hell since PVE is speed related and bugs like these prevent a player to play fast, specially when powers aren't working. I've practically given up on this game due to all the issues.
Greetings, TigerSpirit
@TIGERSoft - thanks for supplying this information. Can I ask if you're playing in particular events when you see this? PVP? or is it all over the map?
Can I ask if you're using particular characters when you see this occur?
Thanks for any additional info you can provide.
@Demiurge_[bagman] said:@TIGERSoft - thanks for supplying this information. Can I ask if you're playing in particular events when you see this? PVP? or is it all over the map? Can I ask if you're using particular characters when you see this occur? Thanks for any additional info you can provide.
@Demiurge_[bagman] said:@TIGERSoft - thanks for supplying this information. Can I ask if you're playing in particular events when you see this? PVP? or is it all over the map?
It happens every event, pve and pvp. I mostly play with okoye, thor, px, chavez, groot, kitty, thanos, brb, and whatever boosted chars. So yeah, all over the map. I had px powers disabled, thors, okoyes passive, ... you name it. Just an hour ago, I had double yellow powers (red was replaced by yellow). And this was on the loaner node in pve.
Same issue here from time to time. Seems a bit less frequent than it was a month or so ago. Same as above screenshots but not had the redacted text ones. Also issues with the AP bars being wrong colours.
IGN - JackDeath666 System - Android Model - SM-G960F Operating system exactly the same details as Tiger Soft above.
If it happens it stays for a few matches. Restarting phone seems to fix it.
Good luck!
Hey, that first screenshot is me!
I have a metric ton of examples, I went through a load of the easiest PVE level and took screenshots of what I saw that was odd here: https://imgur.com/a/qUapDa7
All of my glitches were purely graphical and all in the actual fights, I haven't experienced any problems with text although it might just be that I'm not looking. They occur in both PVE and PVP, and while the majority of the images are of Juggs, R&G and Gamora that's simply cause I was trying to speed through the fights.
I first saw these issues yesterday having updated my phone to the latest Android software update about 24 hours prior. I'd take a guess of it happening about once every 4 games, however that includes the very basic stuff like tiles looking slightly darker than usual.
In-Game Name: ajgmcc Platform: Android or iOS? Android Device model: SM-A405FN Operating system version: One UI v2.0, Android v10, Kernerl v4.4.177-18057978
What Graphical issues are you experiencing?: Multiple in screenshot above About when did you first see this issue: Yesterday How often do you see it: ~20% of the time
In-Game Name: jamesh-42 Platform: Android Device model: Google Nexus 9 (tablet) Operating system version: Android 7.1.1
What Graphical issues are you experiencing?: wrong texture used to draw some tiles. It seems to be the tile texture rather than the character overlay on the tile that is wrong. About when did you first see this issue: not sure. I screenshotted one occurence on 11 March, but that wasn't the first. How often do you see it: maybe once a week. I haven't seen any pattern about what causes it.
Thanks for the information, all. This is going straight to the dev team.
I'm curious - any iOS users seeing this?
@ajgmcc Thanks in particular for that gallery and calling out what you were doing in the various steps.
Looking harder at these three submissions...
In-Game Name: ajgmcc Platform: Android or iOS? Android Device model: SM-A405FN Operating system version: One UI v2.0, Android v10, Kernerl v4.4.177-18057978 =====================
============== IGN - JackDeath666 System - Android Model - SM-G960F Operating system exactly the same details as Tiger Soft above.
Any more information from the community would be great - especially on the black text errors, as that may be a separate issue. The OneUI OS seems worth looking into.
bluewolf said: On my iPhone 7, using ios 13.3.1, I occasionally see blacked-out text, but only on the loading screen and it has always disappeared once the loading progress % starts up. No other significant graphical glitches that I have seen.
In-Game Name: ThakazPlatform: Android or iOS? AndroidDevice model: Samsung Galaxy A40Operating system version: OneUI v2.0, Android v10, Kernel v4.4.177-18057978
What Graphical issues are you experiencing?: Same as LCampos aboveAbout when did you first see this issue: for about a weekHow often do you see it: many times a day now