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MtGPQ Bugs & Technical Issues
VIP didn't auto renew lost all my VIP slot decks and can't sign up because I'm still subbed. . .
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Quantius
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228
Tile Toppler
October 2019
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MtGPQ Bugs & Technical Issues
Apple subscriptions shows I'm still subbed (Master), but it didn't roll over. If I try to "buy" it, it says I already have a sub (which I do).
I'm really pissed right now cause I don't want to think about how many hours I just lost in deck building. Bugs in the game is one thing, but what is this?
@Brigby
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thesmallesthuman
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99
Match Maker
October 2019
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That happened that happened to me multiple times when I was VIP. One month it finally managed to roll me over without having to message support first, but it rolled me...backwards from tier 4 to tier 3 🙄 Figure that one out.
A message directly to support with a screenshot of your Apple store subscription will clear it right up, they’re pretty quick about it IME. The good news is that your favorite decks are still saved, just invisible, so they’ll show back up good as new when they resubscribe you.
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Quantius
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228
Tile Toppler
October 2019
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Whew, that's good. I'm less concerned about tier and more about all my decks (aka - a huge chunk of my leisure time that I otherwise wouldn't be able to get back).
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Quantius
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228
Tile Toppler
October 2019
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Resolved.
CS asked for a receipt but the payment was stuck in pending. There was new security patch for iOS 13 so I figured
maybe this is affecting things?
and I installed the update, payment went right through and account back to normal.
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