Required Update: Your Device is not compatible...

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  • GothicKratos
    GothicKratos Posts: 1,821 Chairperson of the Boards
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    iowaopoly wrote:
    I still have all the missing graphic issues......

    Have you contacted Customer Service directly yet? Have you tried to uninstall and reinstall? Something may have just went wrong with the update process.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
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    iowaopoly wrote:
    I still have all the missing graphic issues......

    Hi iowapoly,

    If you haven't yet, please contact Customer Service at:
    https://d3publisherofamerica.zendesk.co ... quests/new

    Device info and screenshots would be helpful when you contact them.

    **Please read carefully.** You may want to try a re-install. However, DO NOT delete and re-install, unless you are using Facebook to back up your saves.
  • David [Hi-Fi] Moore
    David [Hi-Fi] Moore Posts: 2,872 Site Admin
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    Hi folks,

    A few users were experiencing R60 patch installation issues with older Android devices.

    After investigating the problem, we received word that there was an unintended technical issue where devices with Android 2.2 or 2.3 were mistakenly blocked from installing and updating some apps on the Google Play store. Google pushed a fix and the issue should now be solved.

    If you are still receiving errors when attempting to update to R60 - please contact Customer Support and we'll happily respond and assist:
    https://d3publisherofamerica.zendesk.co ... quests/new

    You can also contact Customer Service from within Marvel Puzzle Quest by clicking on the mail icon on the title screen.

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