FaerieMyst wrote: No, the customer isn't always right. Customers have preferences and those preferences are valid but that isn't the same. I had a customer once that wanted to buy sea salt for their aquarium. They weren't right. My sea salt would've killed their fish. So I did not give the customer what they wanted. I sent them to a pet store. I could give you a list of wrong that has come from customers. Having a preference or an opinion isn't the same as knowing what you are talking about.