Rank 5 Support Favorites Bug

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Comments

  • WilliamK1983
    WilliamK1983 Posts: 1,266 Chairperson of the Boards

    The sun sets in PeaQfoundland and little red riding The Hood and his Maggia come out from the shadows....somebody else keep it going as I suck at this....

  • ThisisClemFandango
    ThisisClemFandango Posts: 1,103 Chairperson of the Boards

    Borstock wins the gold star for today. No more entries will be acknowledged

  • Farii
    Farii Posts: 18 Just Dropped In


    I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

  • MegaBee
    MegaBee Posts: 1,217 Chairperson of the Boards

    @Farii said:

    I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

    I had something similar happening. When I backed out of the screen, the support actually was ranked up.

  • KGB
    KGB Posts: 3,826 Chairperson of the Boards

    @MegaBee said:

    @Farii said:

    I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

    I had something similar happening. When I backed out of the screen, the support actually was ranked up.

    Same here. You have to back out to see the results.

    KGB

  • Farii
    Farii Posts: 18 Just Dropped In

    @bluewolf Thanks! This probably shows how rarely I manage to gain enough support shards to do anything 😅 I mostly rank up via support tokens and those don't care about levels.

  • Phumade
    Phumade Posts: 2,615 Chairperson of the Boards

    Now officially in our 2nd event with no fix to the support bug. Can some one authorize CS to push through a manual fix for the people who have already submitted bug requests?

    Whats the point of delaying support for an automated fix that isn't promptly implemented?

  • JaGo
    JaGo Posts: 109 Tile Toppler

    @Scofie said:

    @JaGo said:
    Do we HAVE to contact support? Or will the shards be automatically moved when R331 drops? I don’t mind waiting if that is the case.

    -JaGo

    I'm not certain, but personally I'd contact CS. The recent history of releases equating to "something being different" seems.... patchy.

    Opened a ticket and with surprising haste was told to sit tight for the next update to be released and the ticket was put “on hold”.

    -JaGo

  • derrickn
    derrickn Posts: 54 Match Maker
    edited 18 September 2025 11:55

    I sent an email to CS for this using an address from an old problem and didn't even get a pro forma response. Would someone be so kind as to remind me what the actual address is?

  • DAZ0273
    DAZ0273 Posts: 11,630 Chairperson of the Boards

    CUSTOMER SUPPORT
    For all support request, please send an e-mail to support@d3go.com.

    You can also reach out to support via the web form here via the Support Ticket system.

    https://d3go.helpshift.com/hc/en/

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