Rank 5 Support Favorites Bug

S0kun

We’ve discovered an issue where, if you favorite a support and then promote it to Rank 5, you will not be able unfavorite it afterward. This means any extra shards you collect will keep being applied to that same support, even if you’d prefer to use them elsewhere.

If this has happened to your account, please contact Customer Support and we'll be able to manually unfavorite the Rank 5 support until a fix is deployed in R331. In the meantime, we will also credit the Wildcard shards you should've earned to your next support once you've favorited a new support.

WampaX

Also - even if you unfavorite the support before ranking it up (it didn't show up for me when I filtered by favorite), the system will keep it favorited in the background and the next shard reward will be split between the rank 5 and the newly favortied support and it will be re-favortited.

At least that was my experience just now.

tupacboy

@WampaX said:
Also - even if you unfavorite the support before ranking it up (it didn't show up for me when I filtered by favorite), the system will keep it favorited in the background and the next shard reward will be split between the rank 5 and the newly favortied support and it will be re-favortited.

At least that was my experience just now.

I just had this exact thing happen to me... Timing really sucks considering boss shards

Phumade

@sokun

Would it be possible to award specific support shards vs wildcard shards?

Then users could simply ask for 400 xyz shards vs the steps and timing involved to favorite and recieve wildcard shards.

Hellblazer666

Man unity sucks so many bugs so little time

JaGo

Do we HAVE to contact support? Or will the shards be automatically moved when R331 drops? I don’t mind waiting if that is the case.

-JaGo