Rank 5 Support Favorites Bug

WilliamK1983

The sun sets in PeaQfoundland and little red riding The Hood and his Maggia come out from the shadows....somebody else keep it going as I suck at this....

ThisisClemFandango

Borstock wins the gold star for today. No more entries will be acknowledged

Farii

I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

MegaBee

@Farii said:

I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

I had something similar happening. When I backed out of the screen, the support actually was ranked up.

KGB

@MegaBee said:

@Farii said:

I don't know if this is in any way related, but I can't rank up a support even though it has enough shards.

I had something similar happening. When I backed out of the screen, the support actually was ranked up.

Same here. You have to back out to see the results.

KGB

bluewolf

@Farii

You can't rank it up because you need to level max a support before ranking it up. So it needs to be L150 in this case.

That said the UI is as usual lately, lousy and when you do rank supports up the screen won't reflect that immediately. You need to back out of the supports area and go back in to see the new rank, in my experience.

Farii

@bluewolf Thanks! This probably shows how rarely I manage to gain enough support shards to do anything 😅 I mostly rank up via support tokens and those don't care about levels.

Phumade

Now officially in our 2nd event with no fix to the support bug. Can some one authorize CS to push through a manual fix for the people who have already submitted bug requests?

Whats the point of delaying support for an automated fix that isn't promptly implemented?

JaGo

@Scofie said:

@JaGo said:
Do we HAVE to contact support? Or will the shards be automatically moved when R331 drops? I don’t mind waiting if that is the case.

-JaGo

I'm not certain, but personally I'd contact CS. The recent history of releases equating to "something being different" seems.... patchy.

Opened a ticket and with surprising haste was told to sit tight for the next update to be released and the ticket was put “on hold”.

-JaGo

derrickn

I sent an email to CS for this using an address from an old problem and didn't even get a pro forma response. Would someone be so kind as to remind me what the actual address is?

DAZ0273

CUSTOMER SUPPORT
For all support request, please send an e-mail to support@d3go.com.

You can also reach out to support via the web form here via the Support Ticket system.

https://d3go.helpshift.com/hc/en/