Rank 5 Support Favorites Bug

S0kun
S0kun ADMINISTRATORS Posts: 1,023 Chairperson of the Boards
in MPQ General Discussion

We’ve discovered an issue where, if you favorite a support and then promote it to Rank 5, you will not be able unfavorite it afterward. This means any extra shards you collect will keep being applied to that same support, even if you’d prefer to use them elsewhere.

If this has happened to your account, please contact Customer Support and we'll be able to manually unfavorite the Rank 5 support until a fix is deployed in R331. In the meantime, we will also credit the Wildcard shards you should've earned to your next support once you've favorited a new support.

Comments

  • WampaX
    WampaX Posts: 40 Just Dropped In

    Also - even if you unfavorite the support before ranking it up (it didn't show up for me when I filtered by favorite), the system will keep it favorited in the background and the next shard reward will be split between the rank 5 and the newly favortied support and it will be re-favortited.

    At least that was my experience just now.

  • tupacboy
    tupacboy Posts: 130 Tile Toppler

    @WampaX said:
    Also - even if you unfavorite the support before ranking it up (it didn't show up for me when I filtered by favorite), the system will keep it favorited in the background and the next shard reward will be split between the rank 5 and the newly favortied support and it will be re-favortited.

    At least that was my experience just now.

    I just had this exact thing happen to me... Timing really sucks considering boss shards

  • Phumade
    Phumade Posts: 2,607 Chairperson of the Boards

    @sokun

    Would it be possible to award specific support shards vs wildcard shards?

    Then users could simply ask for 400 xyz shards vs the steps and timing involved to favorite and recieve wildcard shards.

  • Hellblazer666
    Hellblazer666 Posts: 345 Mover and Shaker

    Man unity sucks so many bugs so little time

  • JaGo
    JaGo Posts: 108 Tile Toppler

    Do we HAVE to contact support? Or will the shards be automatically moved when R331 drops? I don’t mind waiting if that is the case.

    -JaGo

  • Scofie
    Scofie GLOBAL_MODERATORS Posts: 1,661 Chairperson of the Boards

    @JaGo said:
    Do we HAVE to contact support? Or will the shards be automatically moved when R331 drops? I don’t mind waiting if that is the case.

    -JaGo

    I'm not certain, but personally I'd contact CS. The recent history of releases equating to "something being different" seems.... patchy.

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