Contact Us - from the Help menu

jeffsterz

I reached out to support via the “Contact Us” button via the Help menu back in October and I never got a response. I’m not concerned with the problem/issue any longer, but I’m wondering how to close it out?

I’ll have to reach out to support for swaps soon and I can’t since the “Contact Us” chat field is already filled with text from my last issue, with no replies.

I’m almost certain my last case/issue went nowhere and now I’m just sitting in limbo. Anyone have any ideas on how to get it cleared out?

Thanks.

grewhorio

https://forums.d3go.com/discussion/89394/customer-service-mia

same problem here @S0kun

maqbaq

Same issue here. Sent ticket Dec 05, got auto response and nada.
Since then, whenever I try to reach cs via in-game Help, there’s no answer at all.
What happens if my account gets locked or something? Where should I look for help then?

grewhorio

I have resolved this on advice from alliance @maqbaq , emailed separately to support@d3go.com

even got my original problem resolved