Customer service mia

duhrooh
duhrooh Posts: 4 Just Dropped In
edited November 2023 in MPQ Bugs and Technical Issues

I sent in a customer service message on October 16th and still have no response. Thought it was busy because of anniversary inquiries and such. Also sent messages in the same chat 3-5 days in between, so I thought I was resetting my wait times. My friend sent a CS message yesterday and was answered in 7 hours. What’s going on?! Can someone help??

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Comments

  • KGB
    KGB Posts: 3,217 Chairperson of the Boards

    Apparently they are super busy doing cover swaps for players who got their 5* to 550 in the fan favorites stores.

    Give it some time even though it's annoying to wait.

    KGB

  • duhrooh
    duhrooh Posts: 4 Just Dropped In

    Thank you for the insight. I guess I have no choice but to wait.

  • grewhorio
    grewhorio Posts: 92 Match Maker

    I'm in the same boat with a ticket I logged November 11. My 3* OBW from one of the Ascension vaults disappeared when I ascended my normal pair of 2* OBWs.

    No activity still almost a month later.

  • grewhorio
    grewhorio Posts: 92 Match Maker

    This ticket is still held up @s0kun

  • grewhorio
    grewhorio Posts: 92 Match Maker

    I have resolved this on advice from alliance @maqbaq , emailed separately to support@d3go.com

    even got my original problem resolved :)

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