I sent in a customer service message on October 16th and still have no response. Thought it was busy because of anniversary inquiries and such. Also sent messages in the same chat 3-5 days in between, so I thought I was resetting my wait times. My friend sent a CS message yesterday and was answered in 7 hours. What’s going on?! Can someone help??
Apparently they are super busy doing cover swaps for players who got their 5* to 550 in the fan favorites stores.
Give it some time even though it's annoying to wait.
Thank you for the insight. I guess I have no choice but to wait.