Ascended Retro Rewards Policy (Updated Jan 28th)

ThisisClemFandango

@DAZ0273 said:

@Scofie said:

@DAZ0273 said:

Don't players get enough free stuff already? And this is like still free stuff just less time to get it. Seems a weird hill to die on to me.

As a northerner, I consider "enough free stuff" to be a paradox.

You can't be a northerner, you used the word "paradox"! 😁😉😉

Come on be kind to the guy
He doesn't know what that means.
I went up north last year and I was amazed that people used to live in caves although having been in Yorkshire I think I'd prefer a cave as well

Zarqa

@S0kun said:
@Zarqa @liminal_lad
Please reach out to CS and they'll take care of you! We had to change it to a 4 day window and I've updated the OP to reflect the reasons why.

I received my rewards less than 8 hours after emailing CS. Great customer service!

KGB

@ThisisClemFandango said:

@DAZ0273 said:

@Scofie said:

@DAZ0273 said:

Don't players get enough free stuff already? And this is like still free stuff just less time to get it. Seems a weird hill to die on to me.

As a northerner, I consider "enough free stuff" to be a paradox.

You can't be a northerner, you used the word "paradox"! 😁😉😉

Come on be kind to the guy
He doesn't know what that means.
I went up north last year and I was amazed that people used to live in caves although having been in Yorkshire I think I'd prefer a cave as well

I travel from Florida to that area for work (Kirkbymoorside) a couple times a year. I find that area to be quaint. Like taking a time travel trip to how things were in the 1970s when I grew up. I always enjoy getting away from the hustle and bustle of busy city life.

KGB

DAZ0273

@ThisisClemFandango said:

@DAZ0273 said:

@Scofie said:

@DAZ0273 said:

Don't players get enough free stuff already? And this is like still free stuff just less time to get it. Seems a weird hill to die on to me.

As a northerner, I consider "enough free stuff" to be a paradox.

You can't be a northerner, you used the word "paradox"! 😁😉😉

Come on be kind to the guy
He doesn't know what that means.
I went up north last year and I was amazed that people used to live in caves although having been in Yorkshire I think I'd prefer a cave as well

In Leeds they don't even bother with caves!

Cheap beer though.

Seph1roth5

@S0kun said:

@Seph1roth5 said:
Doesn't make any sense to me. If I'm reading it correctly, the new system automatically does the ascended retro rewards, but only for 4 days instead of 7. This helps CS who didn't have to do anything? Did they just have to flip a switch on and then off for psylocke?

There's manual dev work involved on our end so it's not a simple flip of a switch that can get scheduled.

@KGB
95% of anyone this affects logs in within the first few days so what you're saying is pretty accurate.

But couldn't the manual dev work be after 7 days instead of 4 days lol?

Yepyep

@Zarqa said:

@S0kun said:
@Zarqa @liminal_lad
Please reach out to CS and they'll take care of you! We had to change it to a 4 day window and I've updated the OP to reflect the reasons why.

I received my rewards less than 8 hours after emailing CS. Great customer service!

For me, that was one of the best aspects of the swapping system, working with the game's CS. Those folks are professionals, through and through.

BobDucca

@Seph1roth5 said:

@S0kun said:

@Seph1roth5 said:
Doesn't make any sense to me. If I'm reading it correctly, the new system automatically does the ascended retro rewards, but only for 4 days instead of 7. This helps CS who didn't have to do anything? Did they just have to flip a switch on and then off for psylocke?

There's manual dev work involved on our end so it's not a simple flip of a switch that can get scheduled.

@KGB
95% of anyone this affects logs in within the first few days so what you're saying is pretty accurate.

But couldn't the manual dev work be after 7 days instead of 4 days lol?

I'm going to guess this is because this is work they outsource to contractors and now they can pay them for 3 less days of work.

mani82

Just for clarification I ve a 370 four star Sam Wilson ready to be ascended with another 270 Sam Wilson received 2500 shards and one first cover of five star Sam already if I push the current 270 to 290 thro my tokens and then ascend to 455 will I get all the rewards as double dipping again or not and if so what is the timeline thanks in advance

KGB

@mani82 said:
Just for clarification I ve a 370 four star Sam Wilson ready to be ascended with another 270 Sam Wilson received 2500 shards and one first cover of five star Sam already if I push the current 270 to 290 thro my tokens and then ascend to 455 will I get all the rewards as double dipping again or not and if so what is the timeline thanks in advance

Yes. You have 4 days.

KGB

mani82

Thank you KGB

icarusmonkey

I don't care what anyone says, complaining they can't use Customer service for cover swaps anymore. Now that they're not doing it, it's freed them up to help me get my account back finally! Seven years of lurking ….

KGB

@icarusmonkey said:
I don't care what anyone says, complaining they can't use Customer service for cover swaps anymore. Now that they're not doing it, it's freed them up to help me get my account back finally! Seven years of lurking ….

Are you saying it took 7 years to get your account back?

KGB

Daredevil217

I guess because of all the cover swaps that were in the queue ahead of them?

icarusmonkey

@KGB said:

Are you saying it took 7 years to get your account back?

KGB

I just mean these forums … I've been playing fairly regularly for close to ten years But I'd not been able to log in here for 7 years, and I've been ghosted by CS a handful of times when I've tried to sort it out. Not that I minded lurking, really, but they've been super helpful in the past week or so and I'm happy to be able to post again ^_^ or go back to lurking, whichever.

@Daredevil217 said:
I guess because of all the cover swaps that were in the queue ahead of them?

That's my head canon!