Ticket Resubmissions - Please Don't!

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  • MathiasTCK
    MathiasTCK Posts: 66 Match Maker
    edited December 2023

    5.10 class of 2022 ended early, when they put up a preview for the repeat event, I filed a ticket Thursday September 28th 2003 hoping for the 25 wins prog reward 5shards I was on track to obtain, (and did obtain for every class of event that ended on time). I'll stop pinging the Help Conversation if that is what is meant by "submit another CS ticket". The help conversation isn't getting closed, I'm not reopening it, but every couple weeks I have been sending a "Checking on status" message. Many customer service systems drop tickets that aren't updated for a couple months.

    EDIT Resolved tyvm

  • Zarqa
    Zarqa Posts: 313 Mover and Shaker

    @MathiasTCK said:
    5.10 class of 2022 ended early, when they put up a preview for the repeat event, I filed a ticket Thursday September 28th 2003 hoping for the 25 wins prog reward 5shards I was on track to obtain, (and did obtain for every class of event that ended on time). I'll stop pinging the Help Conversation if that is what is meant by "submit another CS ticket". The help conversation isn't getting closed, I'm not reopening it, but every couple weeks I have been sending a "Checking on status" message. Many customer service systems drop tickets that aren't updated for a couple months.

    EDIT Resolved tyvm

    Interesting. I did the exact same after that PvP. Even put a bug report on this forum. https://forums.d3go.com/discussion/89177/class-of-2022-pvp-ended-too-early-for-slice-5

    In fact, the Devs specifically told me to put in a ticket using the Help system. See here: https://forums.d3go.com/discussion/comment/1021685#Comment_1021685

    Never heard anything back on the ticket. Curious to hear how yours was resolved.

  • Pantera236
    Pantera236 Posts: 507 Critical Contributor

    Dang it took little over 20 years 😏

  • Pantera236
    Pantera236 Posts: 507 Critical Contributor

    Sorry, couldn't help myself

  • Zarqa
    Zarqa Posts: 313 Mover and Shaker

    I chuckled!

  • sambrookjm
    sambrookjm Posts: 2,155 Chairperson of the Boards

    @Pantera236 said:
    Dang it took little over 20 years 😏

    We found Kang's account, complete with proof of his ability to time-travel! :smile:

  • Scofie
    Scofie GLOBAL_MODERATORS Posts: 1,297 Chairperson of the Boards

    @Zarqa said:

    @MathiasTCK said:
    5.10 class of 2022 ended early, when they put up a preview for the repeat event, I filed a ticket Thursday September 28th 2003 hoping for the 25 wins prog reward 5shards I was on track to obtain, (and did obtain for every class of event that ended on time). I'll stop pinging the Help Conversation if that is what is meant by "submit another CS ticket". The help conversation isn't getting closed, I'm not reopening it, but every couple weeks I have been sending a "Checking on status" message. Many customer service systems drop tickets that aren't updated for a couple months.

    EDIT Resolved tyvm

    Interesting. I did the exact same after that PvP. Even put a bug report on this forum. https://forums.d3go.com/discussion/89177/class-of-2022-pvp-ended-too-early-for-slice-5

    In fact, the Devs specifically told me to put in a ticket using the Help system. See here: https://forums.d3go.com/discussion/comment/1021685#Comment_1021685

    Never heard anything back on the ticket. Curious to hear how yours was resolved.

    @Zarqa - I've PMed you.

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