Please suspend this weekend's coalition event due to the facebook login issue

Scrounger
Scrounger Posts: 67 Match Maker
edited June 2023 in MtGPQ General Discussion

Dear Oktagon,

Tons of people are not able to login to the game right now due to an issue with the facebook login. I'm a member of Black Phoenix, a large family of coalition teams. Tons of our members are posting that they cannot login to their account through facebook. I myself am unable to log into the game with my account, which is also linked to facebook.

Given that this problem is happening less than a day before the weekend's coalition event starts, given that so many players are unable to access their account, given that the most committed players tend to have their account linked to another service for ease of access, given that many players who have so linked their account have chosen facebook, and given that it will be extremely difficult for competitive coalition teams to have full rosters of participating players since so many players are unable to access the game, I am requesting that you cancel this weekend's coalition event, which I believe is Breaking the Powerstone (I'm not 100%, because I can no longer get into my account to confirm my memory).

The coalition aspect of the game is why many people continue to play. You become connected to your team members, and playing an event takes on greater significance than it ordinarily does. You feel a responsibility to your team members, and it's fun to boot. So it's a real shame when a bug like this prevents so many people from accessing the game and playing the event.

I think canceling the coalition event this weekend and making sure that the problem is fixed before the coalition event runs again on June 30 is the right call.

Thanks for making a great game.

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Comments

  • Scydrex7
    Scydrex7 Posts: 53 Match Maker

    I agree with Scrounger's proposal. It would be unfair to lock so many players out of the event, who would otherwise gladly participate. There will be plenty of other events to be had after this issue has been dealt with.

  • Sarah
    Sarah Posts: 161 Tile Toppler

    Please don’t take away the event because a small number of users are affected. Let the other coalitions play the event.

    However, please do add an option to un-link FB accounts as this is not the first time this has happened and is unlikely to be the last.

    There needs to be a solid, long-term fix.

  • Anarchangel
    Anarchangel Posts: 48 Just Dropped In
    edited June 2023

    It remains to be seen how many are affected. The larger the number, the weaker the argument that the others should be able to play.

    Also, the weaker Oktagon's response, the stronger the argument for playing Final Fantasy 16 instead.

    Google login is giving varying reports; some saying it works and some having the same problems as Facebook.

    You probably thought of this already, but when I logged in to Facebook, I got an update; so maybe it's Facebook's update messing with login?

  • Wenner86
    Wenner86 Posts: 1 Just Dropped In

    Scrounger have my wote for canceling the coalition event for this week due too this issus.

  • Iworb
    Iworb Posts: 61 Match Maker

    I've just returned to the game after the 4 years of break. And now I remember why I was out. A lot of issues, which will never be fixed. Investigation time could be more than year, so you won't be able to play some cards or PWs because of that. They should focus themself of fixing the bugs rather than just dropping new content.

  • Valkyrja
    Valkyrja Posts: 7 Just Dropped In

    Thank you Scrounger and everyone else who commented. I don't think this will be handled by Oktagon, we will probably just be given 20 gold for the inconvenience and that's that, if anything at all is done. I hope I'm proven wrong.

  • Natasi
    Natasi Posts: 5 Just Dropped In

    I support that without solving the problem, teams will not be able to play normally, many players do not have access.

  • Machine
    Machine Posts: 857 Critical Contributor
    edited June 2023

    @Oktagon_Support : Please let us know what you are going to do about this BEFORE the event starts. My personal preference: take your time to figure out what's going on by replacing the team event with a non team event. That will buy you some time to get a decent fix for this issue.

    You keep on talking about "connecting" with the community, but most of the time when it matters, you don't seem to be at home.

  • Heartstone
    Heartstone Posts: 233 Tile Toppler

    Still NOK.
    I'm all for cancelling this one

  • souki12
    souki12 Posts: 46 Just Dropped In

    I support replacing the coalition event with a non-coalition one.

    Missing out on some coalition rewards means nothing in the grand scheme of things. ;-)

    Take your time, @Oktagon_Support, to figure out what's wrong and get everything in order for the next weekend.

  • Sorin81
    Sorin81 Posts: 558 Critical Contributor

    I am seeing a lot of people having this problem. I don't know how small or how widespread it is but a single player not being able to play can have a big impact on competitive coalitions.
    I agree that if the problem can't be fixed before the event begins, Oktagon should replace it with another non coalition event.

  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards

    I'm also locked out, with no option to reconnect with Facebook because of the mentioned integration error. +1 to non-coalitoon weekend event

  • Opperstamper
    Opperstamper Posts: 154 Tile Toppler

    I can make a guess how widespread it is. In our teams we're currently just over 10% of players. That is only counting the players that are awake, online, checked Discord, and checked MtG:PQ. I think it's safe to assume that the affected playerbase is around 20%-25% of the total playerbase.

    Having a competitive event with (roughly) a quarter of the competitors not able to compete seems ridiculous to me. I'm in favor of cancelling Break the Powerstone. Replacing it with a non-competitive event seems like a great solution. That way there are events to play, resources to gather, and a fair playing field for the competitive teams.

  • Blighted
    Blighted Posts: 9 Just Dropped In

    I am also unable to log in through Facebook. I had been in the middle of moving teams before this happened, so I'm now stuck in limbo between teams. So even if I could join the game, I'm not yet in a team to resolve this.

  • ertaii
    ertaii Posts: 216 Tile Toppler

    I'm locked out of the game too. I'm in favor of canceling any event including the coalition event

  • TIMEWARP
    TIMEWARP Posts: 89 Match Maker

    In favor of cancelling. It is not a given that all teams are effected equally by this situation, therefore moving ahead with the event will give some teams advantages over others. Im not talking about purps/gold/runes (although that also matters) but more about the all time points. For most of the playerbase this is a non issue, but for the top teams each event is a leg in a race and missing out on potentially 2000+ points compared to other teams is devastating

  • NickBKK
    NickBKK Posts: 97 Match Maker

    I can’t log in. Please cancel coalition event. Please.

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,444 Chairperson of the Boards

    Hey everyone,
    Thank you for reporting this issue! Our team is already investigating. I'll let you know as soon as I have more information.
    Rebeca

  • BenRamaPhoenix
    BenRamaPhoenix Posts: 14 Just Dropped In

    Yeah I'm not keen on the idea that some will be able to reap rewards of the event and not others.

  • ertaii
    ertaii Posts: 216 Tile Toppler
    edited June 2023

    @Oktagon_Support said:
    Hey everyone,
    Thank you for reporting this issue! Our team is already investigating. I'll let you know as soon as I have more information.
    Rebeca

    Any update please? It's been two hours now since last update.

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