Having a screen ratio issue. [Investigating]

spellsmasher
spellsmasher Posts: 55 Match Maker
edited August 2021 in MtGPQ Bugs & Technical Issues
With the new update, the game has become unplayable. The top of the screen is not visible and the cards are being displayed on the top of the puzzle field.
 
My device is a Galaxy S7 tablet. 
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Comments

  • ambrosio191
    ambrosio191 Posts: 319 Mover and Shaker
    I have the same issue.  Same device.
  • spellsmasher
    spellsmasher Posts: 55 Match Maker


    Here is a screenshot, you can see the top is chopped off and the cards are on top of the puzzle field.

  • ambrosio191
    ambrosio191 Posts: 319 Mover and Shaker
    Just realized from that picture and playing an event that I cant see my HP or my opponents.  This is slightly more annoying than I originally thought.
  • spellsmasher
    spellsmasher Posts: 55 Match Maker
    ambrosio191 said:
    Just realized from that picture and playing an event that I cant see my HP or my opponents.  This is slightly more annoying than I originally thought.
    You can check your opponents hp by opening the battle log. But this is more of a work around.
  • spellsmasher
    spellsmasher Posts: 55 Match Maker
    The worst is if the only match on the board is on the top row. Then one has no choice but to quit and loose the match. The first row on my game is inaccessible it will just slide my hand or my opponents hand into view. 
  • fatMan
    fatMan Posts: 13 Just Dropped In
    Same issue -- Samsung Galaxy Tab S5e. Makes the game unplayable.
  • stikxs
    stikxs Posts: 533 Critical Contributor
    The ads that try to switch from portrait to landscape seem to be crashing my game as well.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,476 Chairperson of the Boards
    Hello guys,
    Thanks for all the information provided, the team is already investigating!
    Rebeca
  • fatMan
    fatMan Posts: 13 Just Dropped In
    Can we get an update @Oktagon_Support -- Thanks!
  • Merm
    Merm Posts: 2 Just Dropped In
    I have same screen ratio issues. Game is unplayable. I have a Huawei M5 lite tablet. 
  • 07171984
    07171984 Posts: 3 Just Dropped In
    Same issues on Amazon Fire 10 tablet
  • IntestinalFortitude
    IntestinalFortitude Posts: 1 Just Dropped In
    Galaxy Tab A as well. While not unplayable, extremely inconvenient.
  • lordhumungus
    lordhumungus Posts: 4 Just Dropped In
    Same issue Kindle Fire 8 HD
  • Evil_Louie
    Evil_Louie Posts: 4 Just Dropped In
    I've got the same issue. Galaxy Tab S6
  • Youzerfriendly
    Youzerfriendly Posts: 50 Match Maker
    Same issue Lenovo CT-X636F Chromebook
  • KrizzB
    KrizzB Posts: 92 Match Maker
    Same here on my Galaxy Tab A7 Lite
  • HomeRn
    HomeRn Posts: 330 Mover and Shaker
    Been having this problem since launch of latest release...
    Currently playing on a Google Nexus 7 tablet.

    This also makes it IMPOSSIBLE to level up PWs; you literally cannot see the button to level them up in the PW information screen!
  • lordhumungus
    lordhumungus Posts: 4 Just Dropped In
    It's been almost a week d3.  How we doing on a fix for this nonsense?
  • Lochaber
    Lochaber Posts: 1 Just Dropped In
    Same issue, Lenovo 10
    Related issue, can't increase the rank of planeswalkers, think it's hidden under other info
  • Thundrspirit
    Thundrspirit Posts: 1 Just Dropped In
    Same issue, Galaxy Tab S6 Lite. 

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