Can not login from facebook [Fixed]

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ReaXion
ReaXion Posts: 2 Just Dropped In
I can’t login to the game. Keeps saying cannot connect to Facebook. I can connect to Facebook and browse other apps so I know my phone is an internet connection.
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  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,339 Chairperson of the Boards
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    Hi @ReaXion
    Thank you for contacting us!
    Could you open a ticket with Customer Support informing your UID and the issue?

    Thank you for your patience,
    Marcela.

  • e3vil
    e3vil Posts: 63 Match Maker
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    Hi, Marcela.

    I'm with a similar problem. After this update I can't open the game anymore.
    But I don't use FB to get into the game. I open it directly in my device. It's a Samsung Galaxy A9 with Android fully updated.

    I can't even open my UID in the APP. I can only find ot in previous emails when I got similar issues...

    Thanks for your attention.
  • Helgaroth
    Helgaroth Posts: 43 Just Dropped In
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    Having the same issue. Unable to connect to Facebook. Your password has changed or the application is not authorized on this account. Press cancel and login again. Press cancel and round and round the merry go round goes. 
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,339 Chairperson of the Boards
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    Hi everyone, 

    For those with Facebook login issues, we're aware and I have people testing this.
    As soon as I have an answer, I will let you know!

    Thank you for your patience,
    Marcela.
  • Gideon
    Gideon Posts: 343 Mover and Shaker
    edited May 2020
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    I cannot login either with Facebook error.Should I file a ticket for all of the resources that I normally get everyday from playing all the events?
  • jsabotin
    jsabotin Posts: 13 Just Dropped In
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    Just happened to me as well.  Got kicked from game, and can no longer log in.  Says "Unable to Connect to Facebook" even though I can go to Facebook and browse around.  This is happening on both my iPad and iPhone, so not a device issue.
  • Avahad
    Avahad Posts: 296 Mover and Shaker
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    I posted in this one yesterday (14/5) https://forums.d3go.com/discussion/82377/facebook-login-issues#latest

    But ill post here as well today 15/5 and will keep posting so when I get the arguement from CS about not being able to award things that I could have earnt I can at least reference this post.

    i would suggest others do the same to try to ensure we have some sort of comeback should this take a while to fix.
  • e3vil
    e3vil Posts: 63 Match Maker
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    Hi everyone, 

    For those with Facebook login issues, we're aware and I have people testing this.
    As soon as I have an answer, I will let you know!

    Thank you for your patience,
    Marcela.
    Hi @Marcela,

    Please be aware that this is not a problem only for FB users! I open the APP directly and I'm facing the same issue!

    Yesterday after many tries I got into the game. But today I already tried more than 200 times and only get an ERROR message. Unable to log in!
  • jsabotin
    jsabotin Posts: 13 Just Dropped In
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    I crashed out right in the middle of playing, and was prompted to log in via Facebook. When I tried, I got the error shown above. (and the 4000 times I hit retry.) I was able to play update 4.2 fine until that point (Thursday evening). It affects both my iPad and iPhone, which are linked by FB. Deleting and reinstalling all relevant apps, changing FB password, removing Magic: PQ from Facebook's connect apps, etc., does not fix the issue.

    I AM able to start playing as a new player, so whatever it is is tied to something my normal account did during normal play. I was using Ikoria cards when playing, so I imagine something triggered the error. 
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,339 Chairperson of the Boards
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    Hi everyone,

    I truly apologize for this login issue!
    If I could ask all of you who are having problems to file a ticket with Customer Support so we can treat everyone's issue and track it for our investigation, it would be super nice!

    Thank you for your patience and sorry again,
    Marcela.
  • brewzer
    brewzer Posts: 2 Just Dropped In
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    I've had this bug also since mid-week where I can't login via Facebook Connect.  I recently got an email back from "support" and their "solution" was to start a new account? I understand that they say they can transfer the details from my old account, but does that mean I lose my established account username, coalition standing, etc.  And, they said I have to take the tutorial again?  I assume if I were to do this that I would not use Facebook Connect again, since they don't seem to know how to fix the bugs related to it?  This seems like a terrible solution, as in we don't know how to fix the bugs, so just start over?  

    Is anyone else being asked to start a new account?

    Is there a way to get a full refund on money spent on this game if my account can't be restored? I'm losing patience at this point.

    Brewzer
  • Avahad
    Avahad Posts: 296 Mover and Shaker
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    I’ve done that already at their request and am waiting for my account to be transferred over. That was about 8 hours ago........
  • Gideon
    Gideon Posts: 343 Mover and Shaker
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    I deleted my account from face book as requested by support. it didn’t work. So you are correct. I am still waiting for a solution.
  • Avahad
    Avahad Posts: 296 Mover and Shaker
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    I’ve left it a while today before posting

    .checking in 16/5 to log that I would have been on the game for reference of missed daily rewards.
  • Gideon
    Gideon Posts: 343 Mover and Shaker
    edited May 2020
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    @Oktagon_Support
    Customer support is asking you to do something totally different than what the in game FAQ regarding this issue is telling you to do. Customer support told me to remove the app link with Facebook. 
    The FAQ on the in game link tells you not to do that and to provide them with the UID from Facebook. I followed what support asked me to do. Hopefully my account isn’t gone forever because of the gross discrepancy. Please figure out which one is the correct solution so our community doesn’t lose their accounts permanently.
    Regards,
    Gideon

  • Avahad
    Avahad Posts: 296 Mover and Shaker
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    They have got me back up and running now- I hope they get everyone else going as soon as possible too.

    @Gideon can you still see the app on the expired section on the FB site?
  • Gideon
    Gideon Posts: 343 Mover and Shaker
    edited May 2020
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    Customer service told me to delete the link in Facebook.@Avahad What do you mean?
  • Avahad
    Avahad Posts: 296 Mover and Shaker
    edited May 2020
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    My FB still shows the app has ‘expired’ but I got my FB user ID off it.
    @Gideon maybe it will show there- there is also a section for removed
  • Gideon
    Gideon Posts: 343 Mover and Shaker
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    I did that and sent it to them. Thank you.
  • GlobalOrbitz
    GlobalOrbitz Posts: 1 Just Dropped In
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    I have the same issue now, have messaged support in the app lets see how long it takes to get this sorted out