[System] New update not support Other languages

Kalazan
Kalazan Posts: 62 Match Maker
in MtGPQ General Discussion
Hi, I have download the new update on my Android and Restarted the phone.

It seems not support my language anymore. My system language is Chinese.

Not sure if others experience same issue?

And would that be a fix later?

Thanks
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Comments

  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    You're one step ahead of me, I can't even download the new update :/
  • Kalazan
    Kalazan Posts: 62 Match Maker
    What...that's really bad... It is available in google play on my side
  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    Oh I got that far.  It's perpetually stuck on "Waiting to Download."  At 10 minutes wait time already, it isn't looking promising..
  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    UPDATE: My issue was an issue with GooglePlay, not mtgpq

    @Oktagon_Support quickly helped me fix the issue.  Thank you! :)
  • Ecclesia
    Ecclesia Posts: 2 Just Dropped In
    Same Here. My system language is Italian, now the game in only English.
  • Kronul
    Kronul Posts: 6 Just Dropped In
    Same issue with Russian language.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,444 Chairperson of the Boards
    Hello guys,

    Unfortunately our game is only available in English, French, German, Japanese and Spanish now. :disappointed:
    We truly apologize for that and thank you for your patience.
  • Falizar
    Falizar Posts: 70 Match Maker
    WOW!!!! That's unbelievable!!!!! 
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    Oktagon_Support said:
    Hello guys,

    Unfortunately our game is only available in English, French, German, Japanese and Spanish now. :disappointed:
    We truly apologize for that and thank you for your patience.
    You removed languages from the game?  This doesn't do anything to me, but that's pretty horrible, especially considering how many players we have that don't use those languages.

    Also, really surprised Portuguese isn't on that list, considering Oktagon is based in Brazil.  
  • Ampersand
    Ampersand Posts: 209 Tile Toppler
    That  change really really REALLY should have been announced ahead of time. 
  • Ecclesia
    Ecclesia Posts: 2 Just Dropped In

    After 5 years, thousands of hours invested, you kick me out of the game. Never seen worse treatment for a player. Few members remain and you continue to kick players away. Very bad.

  • Kalazan
    Kalazan Posts: 62 Match Maker
    @Oktagon_Support

    Will be a patch in schedule to add languages back?

    MTG in paper already provided the most accurate translation to other languages. 

    This only lead to the doubt that it doesn't has enough resources/staff to maintain the game...
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,444 Chairperson of the Boards

    Hello guys,

    We apologize for the lack of communication in relation to the supported languages. Magic: Puzzle Quest does not support the following languages anymore:
    • Chinese
    • Korean
    • Italian 
    • Russian
    We are truly sorry about not having posted anything in the Release Notes about that fact beforehand.
    We are looking forward to the upcoming releases with new features and the next collections which will be fully supported in the following languages:  
    • English 
    • French
    • German
    • Spanish
    • Japanese
    • Brazilian Portuguese
  • Scydrex7
    Scydrex7 Posts: 53 Match Maker
    edited February 2020
    Would you care to be a bit more specific as to why these languages are not supported anymore? Some of them utilize a different alphabet. But Italian uses the same latin alphabet as English, French, Spanish, German and Portuguese. So this does not completely explain the issue.
  • Scydrex7
    Scydrex7 Posts: 53 Match Maker
    edited February 2020
    I believe this is not an issue to be taken lightly. Sure, there has been player attrition for years, as some players have felt gradually less engaged with the game. But to not take any steps to solve this entails effectively kicking thousands of players who cannot understand the in game text in languages other than their own.

    Are you telling me you have made a purposeful decision to cut the player base (and your own market)?

    Please discuss this issue further with us. I wouldn't like to imagine that you'd be willing to cut off a plethora of players who have devoted so many hours of their lives and plenty of money to your game, just to be shoved out the door unceremoniously.
  • AmoXJS
    AmoXJS Posts: 25 Just Dropped In
    Wow! No mention at all, you really should have given a warning. A simple "Oops, Sorry!" is weak. Especially after dropping a set, where people normally spend money. That was a prime example of poor communication.
  • Julie71
    Julie71 MTGPQ Mod Posts: 707 Critical Contributor
    Wow bugged cards is one thing.  I can live with that but to intentionally exclude a player base just because they don't fit into your demographics is omg your undoing.  What will it be next English that you don't support. How can this be a good discussion.  Help us understand your thinking. Because right now I don't know what to tell my non English speaking coalition members. I even have a Google translation app because I respect them and value them enough to communicate with each and every one of them. 
  • madwren
    madwren Posts: 2,259 Chairperson of the Boards
    Will they still be able to update the app and see the cards in English?   Or does this mean the client will be gone for them altogether? Both suck, but want to know the severity of impact.
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    madwren said:
    Will they still be able to update the app and see the cards in English?   Or does this mean the client will be gone for them altogether? Both suck, but want to know the severity of impact.
    Seems like they can still play in another supported language, from the posts that I've seen.

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